Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance DOI
Juanjuan Yan, Biao Luo,

Tanruiling Zhang

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 20, 2024

Purpose As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of robots’ different conversational styles (competent style vs. cute style) on consumer acceptance and demonstrate moderating role consumers’ anxiety. Design/methodology/approach Based anthropomorphism theory social presence theory, authors conducted two scenario-based experiments (restaurant scenario hotel scenario) this issue. Findings The results indicate that impact willingness accept use robots through perceived positive emotion. Moreover, emotion play serial mechanism. In addition, competent is less effective than style. Finally, anxiety relationship between presence. Practical implications To provide human–robot interaction experience at front line, managers need make better by comprehensively considering characteristics Originality/value research extends literature integrating styles. These findings highlight effectiveness alleviating

Language: Английский

The impact of virtual teachers on learners in collaborative inquiry activities: An experimental study DOI

Zheng Zhong,

Xiaofang Zou, Shuaizhen Jin

et al.

Education and Information Technologies, Journal Year: 2025, Volume and Issue: unknown

Published: April 12, 2025

Language: Английский

Citations

0
Exploring Persuasive Games for Emotion Regulation: A State-of-the-Art Scoping Review DOI
Grace Ataguba, Gerry Chan, Rita Orji

et al.

International Journal of Human-Computer Interaction, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 41

Published: April 24, 2025

Language: Английский

Citations

0
Lonely But Not Alone: How Anthropomorphic Virtual Learning Assistants Enhance College Students' Positive Emotions DOI
Yuyang Tian, Jun Wang, Sharifah Zarina Syed Zakaria

et al.

Published: March 14, 2025

Language: Английский

Citations

0
Let Me Hold Your Hand: Effects of Anthropomorphism and Touch Behavior on Self-Disclosure Intention, Attachment, and Cerebral Activity Towards AI Mental Health Counselors DOI
Zeyu Zhang, Fu Guo, Chen Fang

et al.

International Journal of Human-Computer Interaction, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 16

Published: Jan. 8, 2025

One prolific growth area for artificial intelligence (AI) is counselors mental health. Earlier studies have reported that anthropomorphic features and haptic interaction can promote user engagement in conversations foster the development of relationships between users intelligent agents. This study examined main effects anthropomorphism touch behavior on self-disclosure intention, attachment, cerebral activity context agents as AI health (AIMHC). The results indicated tend to disclose information non-anthropomorphism AIMHC, regardless with or without behavior. Users highest attachment towards AIMHC Additionally, privacy concerns perceived empathy were determined significant mediators. Moreover, induced increased frontopolar area, correlating intention. Anthropomorphism AIMHC's evoked greatest increases left DLPFC activity. explains mechanism effect analyzes theoretical practical implications these findings.

Language: Английский

Citations

0
What drives Chinese university students’ long-term use of GenAI? Evidence from the heuristic-systematic model DOI
Yin Liu, Z H Zhang, Yingkai Wu

et al.

Education and Information Technologies, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 4, 2025

Language: Английский

Citations

0
Cognitive vs. emotional empathy: exploring their impact on user outcomes in health-assistant chatbots DOI
Tingting Jiang, Chuanhe Huang, Yanrun Xu

et al.

Behaviour and Information Technology, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 16

Published: March 6, 2025

Language: Английский

Citations

0
Stupid is as stupid does? The influence of anthropomorphic stupidity on consumers’ product purchase intention DOI

Zhipeng Xie,

Jingyuan Wang,

Huanyu Qin

et al.

Journal of Product & Brand Management, Journal Year: 2025, Volume and Issue: unknown

Published: April 18, 2025

Purpose In social interactions, facial stupidity has been found to be negatively related communication success. This research aims examine the positive impact of product anthropomorphic on consumers’ perceived cuteness and their purchase intentions. Design/methodology/approach Four experiments were conducted achieve objectives. Data collected using online survey platforms at a local university. The analysis was performed SPSS 26.0. Findings results indicate that high (vs low) level can significantly increase intentions by promoting cuteness. Furthermore, brand relationship norm moderating effect. Specifically, under communal norm, consumers perceive greater from product’s stupidity, whereas an exchange is reduced. Originality/value To best authors’ knowledge, this among first explorations focusing concept systematically examining external features internal mechanisms associated with stupidity. It offers novel perspective anthropomorphism enriches existing literature addition, it provides practical guidelines for companies seeking leverage designs in products.

Language: Английский

Citations

0
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance DOI
Juanjuan Yan, Biao Luo,

Tanruiling Zhang

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 20, 2024

Purpose As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of robots’ different conversational styles (competent style vs. cute style) on consumer acceptance and demonstrate moderating role consumers’ anxiety. Design/methodology/approach Based anthropomorphism theory social presence theory, authors conducted two scenario-based experiments (restaurant scenario hotel scenario) this issue. Findings The results indicate that impact willingness accept use robots through perceived positive emotion. Moreover, emotion play serial mechanism. In addition, competent is less effective than style. Finally, anxiety relationship between presence. Practical implications To provide human–robot interaction experience at front line, managers need make better by comprehensively considering characteristics Originality/value research extends literature integrating styles. These findings highlight effectiveness alleviating

Language: Английский

Citations

0