Bridging the Green Marketing Communication Gap: Assessing Image Coherence in Green Hotels DOI
Siamak Seyfi, Sayed Elhoushy, Salar Kuhzady

и другие.

International Journal of Tourism Research, Год журнала: 2025, Номер 27(2)

Опубликована: Март 1, 2025

ABSTRACT This study investigates the gap between how hotels present their sustainability efforts (projected green image) and guests perceive them (perceived image). Drawing on signaling theory using a multiple‐case approach, we combined content sentiment analysis to examine communication strategies guest responses. The findings reveal frequent misalignments: some practices are promoted but not noticed (greenwashing risk), while others valued by undercommunicated (greenhushing). Based these patterns, propose two‐dimensional framework that maps four scenarios. concept of cohering—where projection perception align—emerges as ideal state for building credibility trust. By introducing this framework, contributes marketing literature offers practical guidance hospitality businesses seeking align messaging with experience. Our highlights need both operationally grounded perceptually resonant.

Язык: Английский

The Role of Greenfluencers’ Communication in Overcoming Consumers’ Barriers to Circular Economy: An Explorative Study on @Eco.narratrice DOI Open Access
Francesca Conte,

Francesca Sammartino,

Alessandra Bertolini

и другие.

Sustainability, Год журнала: 2025, Номер 17(5), С. 1994 - 1994

Опубликована: Фев. 26, 2025

Consumers encounter significant psychological and social barriers that hinder their participation in ecological transitions. Green influencers (or Greenfluencers), through communication style perceived credibility, have the potential to increase consumer awareness engagement with circular practices. Previous research has focused on green influencers’ role eco-friendly purchases, but impact promoting economy behaviors is less studied. To address this gap, present explorative study investigates how can shape consumers’ perceptions of adopting economies. Using a single case Italian Greenfluencer “@Eco.narratrice” (Elisa Nicoli), paper examines content creators’ obstacles prevent consumers from embracing models context. Our findings reveal different effectiveness adoption barriers. While helps reduce like knowledge gaps essentialism, it may also heighten concerns about switching costs, inertia, cynicism. The contribute growing literature influencers, offering new insights into broader effects This provides for marketing managers leveraging Greenfluencers promote business models. It feedback refine strategies, helping them better CE barriers, particularly areas where efforts fail achieve desired impact.

Язык: Английский

Процитировано

0

Bridging the Green Marketing Communication Gap: Assessing Image Coherence in Green Hotels DOI
Siamak Seyfi, Sayed Elhoushy, Salar Kuhzady

и другие.

International Journal of Tourism Research, Год журнала: 2025, Номер 27(2)

Опубликована: Март 1, 2025

ABSTRACT This study investigates the gap between how hotels present their sustainability efforts (projected green image) and guests perceive them (perceived image). Drawing on signaling theory using a multiple‐case approach, we combined content sentiment analysis to examine communication strategies guest responses. The findings reveal frequent misalignments: some practices are promoted but not noticed (greenwashing risk), while others valued by undercommunicated (greenhushing). Based these patterns, propose two‐dimensional framework that maps four scenarios. concept of cohering—where projection perception align—emerges as ideal state for building credibility trust. By introducing this framework, contributes marketing literature offers practical guidance hospitality businesses seeking align messaging with experience. Our highlights need both operationally grounded perceptually resonant.

Язык: Английский

Процитировано

0