THE ROLE OF TIPPING IN REDUCING LABOUR COSTS: CASE OF SECTOR RETAIL PETROLEUM PRODUCTS DOI Creative Commons
Andrej Raspor,

Gozdana Miglič,

Goran Vukovič

и другие.

Innovative Issues and Approaches in Social Sciences, Год журнала: 2014, Номер 7(2)

Опубликована: Май 31, 2014

The purpose of this paper was to determine whether tipping could reduce labour costs in the petroleum products retail sector.The research we present designed on basis survey results gathered from Slovenian petrol stations 2009 and 2010.We have identified following factors process: job satisfaction, flexibility, service quality, motivation factor receiving tips.The analysis showed correlation between methods used increase value tips better increased financial numerical motivation, satisfaction upon receipt method tips.In order decrease propose that management take control integrates into reward system.Also, employees should be made aware about how improves increases their income.

Язык: Английский

A study of 19-years tourism management (1991–2009) DOI

Chung-Lin Tsai,

Alvin Yi-Chou Wang,

Hung-Ju Chou

и другие.

Journal of Information and Optimization Sciences, Год журнала: 2011, Номер 32(3), С. 561 - 572

Опубликована: Май 1, 2011

Abstract To map the invisible structure of tourism management studies in past two decades, we compare last decade 20th century to fi rst 21st century. In this study, provide network knowledge, are identify most important references and influential scholars, their publications, which present solid knowledge area. This model helps evolution research literatures for researchers access Keywords: Network KnowledgeTourism ManagementCo-Citation

Язык: Английский

Процитировано

1
THE ROLE OF TIPPING IN REDUCING LABOUR COSTS: CASE OF SECTOR RETAIL PETROLEUM PRODUCTS DOI Creative Commons
Andrej Raspor,

Gozdana Miglič,

Goran Vukovič

и другие.

Innovative Issues and Approaches in Social Sciences, Год журнала: 2014, Номер 7(2)

Опубликована: Май 31, 2014

The purpose of this paper was to determine whether tipping could reduce labour costs in the petroleum products retail sector.The research we present designed on basis survey results gathered from Slovenian petrol stations 2009 and 2010.We have identified following factors process: job satisfaction, flexibility, service quality, motivation factor receiving tips.The analysis showed correlation between methods used increase value tips better increased financial numerical motivation, satisfaction upon receipt method tips.In order decrease propose that management take control integrates into reward system.Also, employees should be made aware about how improves increases their income.

Язык: Английский

Процитировано

0