Journal of Global Information Management,
Год журнала:
2024,
Номер
32(1), С. 1 - 32
Опубликована: Дек. 28, 2024
Despite
the
risks
associated
with
generative
AI
(GenAI)
chatbots,
people
increasingly
use
these
technologies,
which
may
seem
contradictory.
This
study
identified
and
explored
factors
related
to
trust,
perceived
values,
satisfaction,
sustainable
of
GenAI
chatbots.
Relying
on
IS
theories
build
a
stimulus-organism-response
model,
authors
tested
model
using
PLS-SEM
data
from
393
ChatGPT
users.
The
results
show
that
user
competence
autonomy
dramatically
increase
user's
trust
in
ChatGPT,
improves
hedonic
value
(HV),
utilitarian
(UV),
value-in-use,
task-technology
fit
(TTF),
information
accuracy,
knowledge
acquisition,
informativeness,
satisfaction.
In
addition
satisfaction
depends
HV,
UV,
TTF.
sustainability
HV
However,
privacy
concerns,
risks,
awareness
do
not
affect
consumer
trust.
There
is
complete
mediation
between
sustainability,
as
well
sustainability.
Journal of theoretical and applied electronic commerce research,
Год журнала:
2025,
Номер
20(1), С. 21 - 21
Опубликована: Фев. 5, 2025
AI-personalized
recommendation
technology
offers
more
accurate
and
diverse
choices
to
consumers
increases
click-through
rates
sales
on
e-commerce
platforms.
Yet,
data
consumers’
experiences
of
recommendations
their
impact
path
clicking
intention
are
scarce.
This
article
addressed
these
issues
through
three
studies.
In
study
1,
we
adopted
the
Grounded
Theory
approach
conduct
in-depth
interviews
with
30
Chinese
constructed
a
scale
measure
consumer
experience
click
intention.
2,
empirical
research
method
reliability
validity
tests
347
valid
questionnaires
finalize
officially.
3,
based
SOR
theory,
model
formulated
hypotheses
then
conducted
analysis
using
1097
questionnaires.
We
found
that
relevance,
inspiration,
insightful
can
significantly
promote
Moreover,
immersive
mediates
between
former
factors
intention,
acceptance
When
perceive
high
degree
information
privacy
infringement,
experience’s
positive
will
be
weakened.
Meanwhile,
promoting
effect
also
inhibited.
quality
improves,
enhanced.
fills
gap
in
literature
clarifies
how
affect
It
valuable
insights
for
platforms
continuously
optimize
personalized
algorithms
boost
conversion
rate
online
shopping.
EuroMed Journal of Business,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 22, 2025
Purpose
This
study
aims
to
enhance
our
understanding
of
customer
expectations
and
experiences
in
grocery
shopping
within
the
metaverse.
It
investigates
factors
influencing
satisfaction
driving
continued
engagement
with
metaverse
platforms,
offering
insights
into
drivers
adoption
barriers
usage.
Design/methodology/approach
Adopting
a
qualitative
netnographic
approach,
this
analysed
reactions
Walmart’s
virtual
store
demonstration.
Data
were
collected
from
user
comments
on
YouTube,
TikTok,
Twitter
Reddit.
Thematic
analysis
was
employed
identify
key
contributing
dissatisfaction
experiences.
Findings
The
reveals
three
major
shaping
subsequent
positive
intentions
toward
metaverse:
social,
functional
hedonic
stimuli.
Eight
critical
affecting
experience
are
identified:
functional,
hedonic,
financial,
privacy,
safety,
ownership
atmospherics
concerns,
including
tactile,
acoustic
visual
elements.
Research
limitations/implications
findings
derived
social
media
which
may
limit
generalisability.
Future
studies
could
adopt
mixed-methods
approach
validate
these
across
broader
datasets.
Originality/value
work
is
first
research
examine
offers
valuable
expectations,
barriers,
laying
groundwork
for
further
exploration
applications
retail.
Electronic Commerce Research,
Год журнала:
2024,
Номер
24(2), С. 711 - 713
Опубликована: Июнь 1, 2024
As
Guest
Editors
for
the
special
issue
of
Electronic
Commerce
Research
on
"Online
Grocery
Shopping
-Current
and
Future
Challenges
Opportunities",
we
are
delighted
to
announce
its
release.Online
grocery
shopping
(OGS)
has
surged
in
popularity
significance
recent
years,
with
COVID-19
pandemic
accelerating
this
trend.Although
OGS
offers
numerous
benefits,
such
as
convenience
flexibility,
many
questions
remain
about
impact
retail
industry
consumer
behavior.The
rise
necessitates
new
insights
retailers
manufacturers,
they
may
need
adapt
their
marketing
strategies
analytics
sales
channel.To
reduce
current
uncertainty
field
OGS,
is
dedicated
presenting
research
broad
topic.This
features
high-quality
papers
covering
a
wide
spectrum
electronic
commerce
research.Kumar
et
al.
[1]
provide
comprehensive
literature
review
offering
readers
holistic
overview
developments
within
scientific
literature.Other
publications
focus
technology
context
OGS.For
instance,
Bruni
[2]
examine
how
metaverse
impacts
competition
both
offline
online
retail.Upadhyay
[3]
analyze
influence
customer
experience
mobile
food
ordering
applications
reuse
intention.Additionally,
Rohden
Espartel
[4]
investigate
reactions
recommendation
agents
related
OGS.
Asia Pacific Journal of Marketing and Logistics,
Год журнала:
2024,
Номер
unknown
Опубликована: Июль 15, 2024
Purpose
This
research
aims
to
examine
the
integral
elements
of
omnichannel
retailing,
an
evolving
approach
that
blends
online
and
offline
shopping
experiences.
It
focuses
on
how
various
factors
–
merchandise
variety,
monetary
saving,
personal
interaction,
complaint
handling,
social
influence,
perceived
crowd
skepticism
affect
relative
advantage,
consumer
satisfaction
word-of-mouth
(WOM)
advocacy
in
context.
Design/methodology/approach
A
comprehensive
survey
was
conducted
with
258
participants,
data
were
analyzed
using
partial
least
squares
structural
equation
modeling
(PLS-SEM).
methodology
provided
insights
into
complex
relationships
between
different
retailing
their
impact
customer
WOM.
Findings
The
study
found
saving
influences
both
advantage
satisfaction.
Personal
interaction
observed
handling
advantage.
Importantly,
Additionally,
highlighted
roles
influence
enhancing
Originality/value
adds
existing
literature
by
providing
a
nuanced
understanding
dynamics
engagement
retailing.
bridges
gap
concurrently
examining
retail
WOM
setting.
