Journal of Services Marketing,
Год журнала:
2024,
Номер
38(7), С. 872 - 891
Опубликована: Авг. 13, 2024
Purpose
This
paper
aims
to
utilize
an
extended
involvement-commitment
and
trust
commitment
model
examine
post-consumption
decisions
related
food
delivery
app
use.
Design/methodology/approach
A
self-administered
online
survey
was
used
collect
data
from
users
in
the
USA.
Findings
validate
a
favorable
role
of
perceived
security
menu
description
on
recommendations.
Trust
found
be
positively
involvement,
willingness
provide
feedback.
The
positive
moderating
convenience
rewards
incentives
also
confirmed
relation
consumers’
recommendations,
involvement
Originality/value
key
contribution
this
study
includes
development
comprehensive
understand
postconsumption
usage
apps.
To
best
authors’
knowledge,
is
first
unveil
antecedent
factors
users’
feedback,
share
personal
pay
more.
Journal of Business Research,
Год журнала:
2024,
Номер
180, С. 114737 - 114737
Опубликована: Май 24, 2024
Generative
Artificial
Intelligence
(GAI)
is
witnessing
a
lot
of
adoption
across
industries,
but
literature
yet
to
fully
document
the
nuances
these
applications.
We
develop
comprehensive
framework
for
understanding
factors
that
affect
trust
in
online
grocery
shopping
(OGS)
using
GAI
chatbots.
Our
exploratory
study
was
conducted
via
interviews,
which
helped
build
our
model.
integrate
Elaboration
Likelihood
Model
(ELM)
and
Status
Quo
Bias
(SQB)
theory
Unified
Framework
Trust
on
Technology
Platforms.
In
confirmatory
study,
by
analyzing
372
responses
from
users,
structural
equation
modelling
(SEM),
we
initially
validate
path
Subsequently,
used
fuzzy
set
qualitative
comparative
analysis
(fsQCA)
check
causal
combinations
explain
different
levels.
Apart
perceived
regret
avoidance,
all
other
had
significant
effect
attitude
trust.
Perceived
anthropomorphism
moderated
associations
between
interaction
quality,
credibility,
threat,
attitude.
Sustainability,
Год журнала:
2024,
Номер
16(3), С. 1276 - 1276
Опубликована: Фев. 2, 2024
With
the
rapid
development
of
artificial
intelligence
(AI)
technology,
AI
educators
have
become
a
reality.
The
advancement
and
increasing
applications
technology
in
higher
education
not
only
provide
more
efficient
tools
for
teachers
long-term
focused
teaching,
but
also
new
active
independent
spaces
sustainable
self-motivated
learning
college
students.
It
is
great
importance
that
effects
educator
design
are
understood
to
ensure
deployment
AI-driven
courses
at
universities.
This
paper
investigates
influences
educators’
autonomy
on
students’
usage
intentions
by
delving
into
how
satisfies
needs.
Drawing
uses
gratification
(U&G)
framework,
we
theoretically
elaborate
(i.e.,
sensing
autonomy,
thought
action
autonomy)
use
an
through
mediating
U&G
benefits
information-seeking
gratification,
social
interaction
entertainment
gratification).
By
conducting
online
survey
(N
=
673)
students,
found
positively
associated
with
intention
due
gratifications;
related
intention,
mediated
gratifications,
linked
paths
gratifications.
Our
findings
both
theoretical
contributions
practical
implications.
Journal of Islamic marketing,
Год журнала:
2025,
Номер
unknown
Опубликована: Март 10, 2025
Purpose
The
purpose
of
this
paper
is
to
investigate
the
impact
artificial
intelligence
(AI)-enabled
Conversational
Agents
(AICAs)
on
religious
tourists’
experiences.
It
explores
how
AICA
attributes
influence
cognitive
and
affective
states
these
evaluations,
in
turn,
affect
their
memorable
tourism
experiences
(MRTEs)
continuous
use
intentions
AICAs.
Design/methodology/approach
Drawing
stimulus-organism-response
model
Technology
Readiness
Index,
authors
propose
a
new
theoretical
framework
examine
relationships
among
(stimuli),
evaluations
(organism),
behavioral
responses
(MRTEs
intentions).
conceptual,
with
supported
through
comprehensive
literature
review.
Findings
posits
that
attributes,
such
as
informativeness,
accessibility,
empathy
personalization,
shape
These
MRTEs,
influencing
willingness
continue
using
AICAs
future
Additionally,
technology
readiness
posited
moderate
relationship
between
evaluations.
Recommendations
are
made
research
can
be
conducted
test
proposed
conceptual
model.
Originality/value
This
enhances
AI
by
examining
AICAs’
exploring
multidimensional
nature
adoption.
provides
foundation
for
empirical
research.
offers
insights
operators
service
providers,
guiding
strategic
enhance
MRTEs
while
respecting
sacred
spiritual
journeys.
inform
development
more
effective
culturally
sensitive
AI-driven
solutions
contexts.
Scientific Reports,
Год журнала:
2025,
Номер
15(1)
Опубликована: Янв. 17, 2025
As
a
novel
experiential
approach,
live
streaming
at
tourist
destinations
has
garnered
significant
attention
and
profoundly
impacts
tourists'
travel
decisions.
This
study
aims
to
validate
the
effects
of
usefulness,
authenticity,
interactivity
destination
streams
on
decision-making
process
tourists.
Grounded
in
stimulus-organism-response
(S-O-R)
theory,
this
research
identifies
as
"stimulus,"
while
telepresence
trust
"organism,"
with
decisions
"response."
Utilizing
survey
questionnaires,
274
valid
data
were
collected
analyzed
through
structural
equation
modeling
SPSS
26.0
Amos
28.0
software
assess
impact
The
findings
reveal
that
both
authenticity
positively
influence
telepresence.
Additionally,
interactivity,
these
also
affect
perceived
among
viewers,
which
subsequently
enhances
their
highlights
external
stimuli
streams,
elucidating
contributing
understanding
phenomenon
within
tourism
sector.
International Journal of Human-Computer Interaction,
Год журнала:
2024,
Номер
unknown, С. 1 - 13
Опубликована: Фев. 2, 2024
In
the
fast-evolving
landscape
of
human–computer
interaction
(HCI),
customer
service
chatbots
have
emerged
as
a
new
way
for
engaging
with
users.
However,
critical
challenge
lies
in
ensuring
continued
usage
these
chatbot's
services.
This
study
argues
that
by
tapping
into
emotional
dimension
chatbot–user
interactions,
Parasocial
Relationships
(PSRs)
can
influence
customers'
continuance
intention
(CI)
to
use
chatbot
The
findings
from
PLS-SEM
shed
light
on
significance
Information
Quality
and
System
fostering
PSRs.
further
identifies
PSR
significant
mediator
between
Service
Continuous
use.
research
primarily
examines
Millennials
Gen
Z.
Future
studies
may
explore
consumers
different
age
groups.
implications
this
are
crucial
advancing
field
chatbot–human
interaction.
Organizations
benefit
insights
prioritizing
personalized
empathetic
experiences
nurture
stronger
PSRs
promote
user
satisfaction,
trust,
continue
using
International Journal of Event and Festival Management,
Год журнала:
2024,
Номер
15(3), С. 339 - 357
Опубликована: Апрель 5, 2024
Purpose
By
integrating
stimulus-organism-response
theory
and
uses
gratifications
theory,
this
study
explored
the
salient
gamification
factors
that
satisfy
of
conference
attendees
in
context
an
event
mobile
app
their
relationships
with
engagement,
continuance
intention
word-of-mouth.
Design/methodology/approach
The
questionnaire
was
developed
Qualtrics
administered
on
a
application
called
Goosechase
during
annual
hospitality
conference.
proposed
hypotheses
were
tested
using
partial
least
square-structural
equation
modeling
(PLS-SEM).
Findings
social
presence,
education
entertainment
through
influences
attendees’
engagement
while
achievement
gratification
does
not.
Positive
effects
continuous
WOM
have
been
also
validated.
Originality/value
adopting
unique
integrated
approach
utilizes
UGT
S-O-R
framework,
considering
as
work-related
offers
fresh
perspective
apps
discusses
its
theoretical
practical
implications
depth.
