Shipping, Tracking, And Returned Goods: The Determinants of Sustainable E-Commerce Supply Chain and Logistics Operation DOI Creative Commons

Humairoh,

Mohammad Annas

Jurnal Manajemen, Год журнала: 2023, Номер 14(3), С. 471 - 491

Опубликована: Окт. 5, 2023

The main objectives of the research were to analyze many factors affecting sustainability distribution, supply chain and logistic operation among e-commerce organization in Indonesia. establishments picked up randomly representing regional Ten participating survey. 215 respondents nine gave their respond related on how they organized shipping, tracking, handling as well returned goods policy. result showed that determinants significantly impact users’ satisfaction intention repeat business with establishments, since particular circumstances those ecommerce establishment hands others organize shipping share cost, so efficiency created at both sides’ logistics operation.

Язык: Английский

The social welfare effect of e-commerce product reputation information asymmetry from the perspective of network externality DOI Creative Commons
Min Zhao, Shuyun Wang, Tongshui Xia

и другие.

PLoS ONE, Год журнала: 2025, Номер 20(1), С. e0313852 - e0313852

Опубликована: Янв. 2, 2025

Reputation is the most important intangible asset of merchants. In e-commerce platform market, reputation information has become an signal product quality. However, with increasingly fierce competition among merchants on these platforms, violations information, such as “click farming,” “cash rebate for favorable comments,” and “pay per click,” have caused asymmetry adverse selection. Based network externality perspective, considering duopoly this paper uses game theory to construct a theoretical model compare analyze changes in consumers, merchants, social total welfare when products symmetric asymmetric. The research results show that symmetrical, mechanism can play positive role, income decreases, consumer surplus level increase. increment increases increase consumer-side externality, transfers part value consumers. Due influence asymmetry, violation penalty cost, decreases consumer, merchant, profits, indicating lacks economic motivation govern information. We recommend healthy development platforms proceeds from three aspects: building jointly supervised by third-party institutions, organizations; increasing cost punishment violations; exerting effects enhance competitiveness enterprises.

Язык: Английский

Процитировано

0

A majority voting framework for reliable sentiment analysis of product reviews DOI Creative Commons
Darie Moldovan

PeerJ Computer Science, Год журнала: 2025, Номер 11, С. e2738 - e2738

Опубликована: Фев. 28, 2025

This article presents a tailored majority voting approach for enhancing the consistency and reliability of sentiment analysis in online product reviews. The methodology addresses discrepancies classification by leveraging labels from multiple automated tools implementing robust decision rule. consensus-based significantly enhances trustworthiness outcomes, serving as dependable foundation training more precise models. data labeled with our method was utilized to train deep learning models, achieving competitive accuracy less data. findings demonstrate effectiveness producing results comparable commercial while ensuring model training.

Язык: Английский

Процитировано

0

WF-CFRB: A Deep Learning Approach for Fake Review Detection Based on Weighted Fusion of Contextual Features and Reviewer Behaviors DOI
Junren Wang, Jindong Chen, Wen Zhang

и другие.

Journal of Systems Science and Systems Engineering, Год журнала: 2025, Номер unknown

Опубликована: Март 4, 2025

Язык: Английский

Процитировано

0

Detecting fake review intentions in the review context: A multimodal deep learning approach DOI
Jingrui Hou, Z. Q. Tan, Shitou Zhang

и другие.

Electronic Commerce Research and Applications, Год журнала: 2025, Номер unknown, С. 101485 - 101485

Опубликована: Фев. 1, 2025

Язык: Английский

Процитировано

0

Circular economy in post consumption network: The role of re-commerce groups in social media platforms DOI
Ying Xie, Saleh Md Arman, Chang Su

и другие.

Electronic Commerce Research and Applications, Год журнала: 2025, Номер unknown, С. 101489 - 101489

Опубликована: Фев. 1, 2025

Язык: Английский

Процитировано

0

Determinants of multimodal fake review generation in China’s E-commerce platforms DOI Creative Commons
Chunnian Liu, Xutao He, Lan Yi

и другие.

Scientific Reports, Год журнала: 2024, Номер 14(1)

Опубликована: Апрель 12, 2024

Abstract This paper develops a theoretical model of determinants influencing multimodal fake review generation using the theories signaling, actor-network, motivation, and human–environment interaction hypothesis. Applying survey data from users China’s three leading E-commerce platforms (Taobao, Jingdong, Pinduoduo), we adopt structural equation modeling, machine learning technique, Bayesian complex networks analysis to perform factor identification, path analysis, feature importance ranking, regime division, network centrality full sample, male female sample reach following conclusions: (1) platforms’ recognition governance capabilities exert significant negative moderating effects on merchants’ information behavior, while it shows no apparent effect users’ behavior; emotional venting, perceived value, reward mechanisms, subjective norms positively influence through perceptual behavior control; (2) factors can be divided into four regimes, i.e., 1 includes mechanisms social costs, indicating they are key generation; merchant perception impact is positioned in 2, signifying its pivotal role 3 capabilities, supporting/disparaging merchants, venting; whereas user 4, weaker (3) both play crucial hiring control agency, exhibit high degree correlation; however, results also heterogeneity between samples, has different trends closeness values betweenness than sample. indicates that interconnected.

Язык: Английский

Процитировано

1

The impact of fake online reviews on customer satisfaction: an empirical study on JD.com DOI

Runcheng Xia,

Xuefan Dong, Jaeyoung An

и другие.

Electronic Commerce Research, Год журнала: 2024, Номер unknown

Опубликована: Май 20, 2024

Язык: Английский

Процитировано

1

Incentive strategies of an e-tailer considering online reviews: Rebates or services DOI
ZhongXiang Zhang, Tiaojun Xiao

Electronic Commerce Research and Applications, Год журнала: 2024, Номер unknown, С. 101453 - 101453

Опубликована: Сен. 1, 2024

Язык: Английский

Процитировано

1

Review bombing: ideology-driven polarisation in online ratings: The case study of The Last of Us (part II) DOI Creative Commons
Giulio Giacomo Cantone, Venera Tomaselli, Valeria Mazzeo

и другие.

Quality & Quantity, Год журнала: 2024, Номер unknown

Опубликована: Сен. 25, 2024

Abstract A review bomb is a surge in online reviews, coordinated by group of people willing to manipulate public opinions. This study on prominent case bombing (n = 51,120) the video game The Last Us Part II, challenging assumption that should be framed solely as misinformation. impact fake reviews substantially small. Ideology-driven ratings associated with conservative ideology are followed grassroots counter-bombing from progressives, aimed at mitigating effects negative ratings. These factions very similar other metrics. Preventive measures proposed.

Язык: Английский

Процитировано

1

The devil is in the details! Effect of differentiated platform governance on online review manipulation DOI Creative Commons
Qiang Wang, Wen Zhang, Jian Li

и другие.

Humanities and Social Sciences Communications, Год журнала: 2024, Номер 11(1)

Опубликована: Окт. 8, 2024

Recent years have witnessed an increasing number of manipulated online reviews in e-commerce platforms. Previous research has provided substantial evidence that vendor manipulation a significant negative impact on the stakeholders involved business. Many platforms take various governance measures to filter reviews. Nevertheless, effectiveness these still remains unknown large extent. To bridge this gap, paper investigates effect differentiated platform governance, including defined as interventions counterattack intensity, duration, and perceived quality manipulated, probability future review manipulation. We develop game theoretical model incorporates strategic interactions between vendors, which yield several testable hypotheses. then conduct empirical analysis by using data collected from Amazon.com. Results analytical show targets intensity duration can both effectively mitigate probability. On contrary, manipulating product exhibits inverted U-shape relationship with This study provides novel insights into how better for

Язык: Английский

Процитировано

0