Creating public value through digital service delivery from a citizen's perspective

Government Information Quarterly, Год журнала: 2024, Номер 41(2), С. 101928 - 101928

Опубликована: Март 26, 2024

Язык: Английский

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Evaluating the Role of Requirements Engineering Practices in the Sustainability of Electronic Government Solutions

Sustainability, Год журнала: 2024, Номер 16(1), С. 433 - 433

Опубликована: Янв. 3, 2024

The efficacy of electronic government (E-Government) initiatives relies significantly on requirements engineering (RE). Every wants sustainable solutions in the implementation E-Government projects. current research has adopted a mix methods. After conducting comprehensive systematic literature review (SLR), author conducted case study to evaluate proposed model. This conducts an SLR contemporary success and failure factors Additionally, there is association between utilization RE practices. A search databases yielded total 71 pertinent articles. meticulous screening quality assessment, data were extracted for analysis. 62 papers eventually selected. addressed distinct hurdles encountered by bodies. findings indicated positive relationship practices attainment project success. Various aspects, such as management practices, stakeholder engagement, effective communication, identified that can reduce failures deficiencies observed linked inadequacies implementing other issues insufficient requirement elicitation, limited involvement, inadequate validation verification requirements. also presented conceptual framework illustrating difficulties RE. Statistical analysis techniques employed examine this framework. suggests managers their reasons periodic basis sustain continuously enhance

Язык: Английский

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Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation

Government Information Quarterly, Год журнала: 2024, Номер 41(3), С. 101958 - 101958

Опубликована: Июль 16, 2024

The public sector is actively pursuing digital transformation to ensure continuous operations and relevance. While existing research has outlined essential prerequisites for successful transformation, there recognition of willful ignorance concerning these prerequisites. Public servants may in other words deliberately avoid understanding the necessary conditions often driven by strategic motives such as evading responsibility and/or accountability. phenomenon constitutes an important yet under-researched area within study government. To close this gap, we investigate latent factors utilizing three sets national panel data focused on Employing exploratory factor analysis initial sample, construct a model, subsequently assessing its validity through confirmatory two additional samples. Our identifies validates associated with sector. Building findings, propose mid-range variance theory termed "digital decoupling". By integrating knowledge, present set propositions guide future realm transformation.

Язык: Английский

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Uneven progress: Analyzing the factors behind digital technology adoption rates in Sub-Saharan Africa (SSA)

Data & Policy, Год журнала: 2025, Номер 7

Опубликована: Янв. 1, 2025

Abstract Even though Sub-Saharan Africa (SSA) is lagging in digital technology adoption among the global average, there substantial progress terms of Information and Communication Technology (ICT) access use, where it plays a crucial role increasing quality life regions. However, gaps still exist within continents, even across African nations has shown an increase progress. This paper aims to explore factors that contribute different rates three technologies SSA, specifically mobile phones, fixed broadband, telephones. The methodology utilizes panel regression analysis examine data sourced from World Bank, which consists 48 SSA countries 2006 2022. findings show consistent growth phone subscriptions, telephone broadband internet shows stagnant Furthermore, infrastructure, human capital are most significant addition other influencing factors. results this study provide governments with insightful advice on addressing divide accelerating their transformation.

Язык: Английский

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Examining Digital Government Maturity Models: Evaluating the Inclusion of Citizens

Administrative Sciences, Год журнала: 2025, Номер 15(3), С. 73 - 73

Опубликована: Фев. 24, 2025

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those citizens, demographic shifts, skill shortages. To tackle these challenges, governments have begun shifting from government-centric citizen-centric approach, tailoring e-services citizens’ life events actively involving them in decision-making processes. government maturity models (DGMMs) are essential tools for assessing digital readiness guiding transformation, but their attention citizen-centricity varies significantly. This study examines 18 DGMMs, revealing that 17% do not mention 33% reference minimally, only 50% integrate citizen considerations extensively. research identifies seven themes where citizens were explicitly addressed the DGMM, stages, areas focus, enablers, constraints, metrics, insights, recommendations. Despite increased policy emphasis on citizen-centricity, gaps remain translating this into actionable frameworks within DGMMs. contributes thematic matrix insights advance approaches, fostering public value creation, transparency, trust. The findings offer guidance researchers practitioners develop improved align efforts with needs, ensuring inclusive effective transformation.

Язык: Английский

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Information security risk evaluation of smart cities in China: A PT-VIKOR approach

Cities, Год журнала: 2025, Номер 161, С. 105883 - 105883

Опубликована: Март 19, 2025

Язык: Английский

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Digital age: The path choice of government-citizen value co-creation

Heliyon, Год журнала: 2024, Номер 10(15), С. e35482 - e35482

Опубликована: Авг. 1, 2024

This study explores the relationship between government and citizen in digital age proposes a specific path to realize value co-creation of age. Quantitative analysis 40 policy texts on "digital construction" 30 provincial municipal governments China before November 2022 was conducted using NVivo12. The case Minsheng Cloud revealed that departments have not paid sufficient attention participation. Furthermore, citizens' participation ability enthusiasm are high. found process strengthening construction government, "government optimisation", "citizen participation", "governance guarantee", "data governance" digitization" key elements. We discuss feasibility, necessity coupling theory establish benign interaction citizens co-creation. find "DART" model can be co-created based value, continuous Improving four aspects "dialogue", "access", "transparency" "risk assessment" will undoubtedly help era, form governance pattern co-construction sharing. It is therefore great significance promote government's capability accelerate modernisation national system capability.

Язык: Английский

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E-taxing maturity in developing economies: evidence from corporate tax payers in Ghana

Digital Policy Regulation and Governance, Год журнала: 2024, Номер unknown

Опубликована: Сен. 30, 2024

Purpose The adoption of e-taxing plays an important role in modernizing tax administration. Ghana, like many other developing countries, has adopted to modernize its revenue collection processes and improve tax-to-GDP ratio. This study aims examine the current state maturity focusing on advancements made what can be done achieve a mature system. Design/methodology/approach Through qualitative design, interviews were conducted with Ghana Revenue Authority, National Information Technology Agency Businesses provide in-depth understanding strengths, weaknesses opportunities for improving maturity. Findings reveals mixed While digital service aspect seen progress, infrastructure, analytics, integration culture hinder full actualization e-taxing. Research limitations/implications findings suggest need comprehensive plan that addresses regulatory, cultural, technical organizational aspects drive transformation implementation. Social implications lack resilient especially rural areas, worsen societal inequalities. Owing telecommunication infrastructure poor internet connectivity businesses these areas may needed information business growth expansion. result unfair treatment widening inequality gap between urban areas. Therefore, is from standpoint implementing recommendations will help bridge Originality/value To best author’s knowledge, this among first conduct empirical Ghana.

Язык: Английский

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The impact of China’s big data pilot zone policy on public service quality: a mixed methods study

Journal of Asian Public Policy, Год журнала: 2024, Номер unknown, С. 1 - 29

Опубликована: Окт. 1, 2024

Язык: Английский

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Public value positions and design preferences toward AI-based chatbots in e-government. Evidence from a conjoint experiment with citizens and municipal front desk officers

Government Information Quarterly, Год журнала: 2024, Номер 41(4), С. 101985 - 101985

Опубликована: Дек. 1, 2024

Язык: Английский

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