The role of excellent service in enchasing the appeal of Tomok Tourism Village, Samosir Island, North Sumatera DOI

Anbo Mahadu Simanjuntak

Опубликована: Дек. 30, 2024

Purpose - The purpose of this study is to explore the role excellent service in improving tourist experience Tomok Tourism Village, located on Samosir Island, North Sumatra. It aims identify how quality can enhance attractiveness village for visitors. Methodology/Design/Approach uses interviews, observations, and a literature review, focusing both business operators visitors gather insights impact tourism satisfaction. Finding found that friendly, prompt, professional plays significant enhancing satisfaction encouraging repeat visits. High-quality directly influences tourists' overall their likelihood returning. Originality/Value This research provides valuable recommendations managers improve standards, which could help attract more tourists Village. emphasizes importance creating positive lasting impression

Язык: Английский

Key Factors and Configuration Analysis of Improving Tourist Loyalty in Forest Park: Evidence from Yingde National Forest Park, South China DOI Open Access
Hongxian Zhang, Rui Yang,

Gui La-dan

и другие.

Forests, Год журнала: 2025, Номер 16(3), С. 463 - 463

Опубликована: Март 5, 2025

Tourist perceived value is an important antecedent to loyalty by enhancing satisfaction, revisiting intentions, and recommendations, thereby promoting sustainable development of forest parks. However, existing research has not sufficiently examined the configurations in relation increasing tourist specifically context parks, representing a notable gap literature that requires further investigation. To address this gap, both covariance-based structural equation model (CB-SEM) fuzzy-set qualitative comparative analysis (fsQCA) models were conducted explore joint effects on identify pathways dimensions increase loyalty, based Value-Satisfaction-Loyalty Chain model. A total 404 valid questionnaires collected from 436 visitors Yingde National Forest Park southern China. Among respondents, 54.2% male, nearly 50% over 36 years old, 60% held university degree. The results indicate significantly influences with satisfaction playing crucial mediating role between loyalty. Notably, indirect effect mediated was found be greater than direct Five distinct identified for categorized into three models: economic value-driven model, functional epistemic dual-core driven emotional social Additionally, four which subsequently improves These grouped two modes: plus This study introduces innovative perspective relationship identifying key factors within five enhance satisfaction. Moreover, it extends application theory park context. findings provide valuable insights managers, guiding them through targeted revisit intentions ultimately supporting park’s development. influence individual items along identification optimal item combinations necessitates Furthermore, deeper exploration heterogeneity improving required.

Язык: Английский

Процитировано

0

From Trust to Triumph: What Drives Tourists to Recommend Thailand’s Hidden Cultural Gems? DOI Creative Commons
Mohamed Soliman,

Tawat Noipom,

Muhammadafeefee Assalihee

и другие.

Tourism and Hospitality, Год журнала: 2025, Номер 6(2), С. 89 - 89

Опубликована: Май 20, 2025

This study aims to explore the factors influencing word-of-mouth (WOM) intentions among cultural tourists in Thailand’s southern border provinces. develops a comprehensive framework predicting WOM by combining Stimulus–Organism–Response (S-O-R) model, theory of planned behavior (TPB), and cognitive–affective–conative (CAC) given critical role tourism marketing. Data were collected from 386 through purposive sampling using self-administered questionnaire. The employs structural equation modeling (PLS-SEM) investigate relationships between trust, attitude, satisfaction, intentions. findings reveal that attitude significantly impact Social influence strongly predicts while perceived quality influences attitude. Satisfaction is driven value, experience, physical environment, tourist engagement. contributes literature integrating different behavioral theories provide robust model. study’s theoretical contributions practical implications for scholars, policymakers, marketers, site operators will be further discussed.

Язык: Английский

Процитировано

0

The role of excellent service in enchasing the appeal of Tomok Tourism Village, Samosir Island, North Sumatera DOI

Anbo Mahadu Simanjuntak

Опубликована: Дек. 30, 2024

Purpose - The purpose of this study is to explore the role excellent service in improving tourist experience Tomok Tourism Village, located on Samosir Island, North Sumatra. It aims identify how quality can enhance attractiveness village for visitors. Methodology/Design/Approach uses interviews, observations, and a literature review, focusing both business operators visitors gather insights impact tourism satisfaction. Finding found that friendly, prompt, professional plays significant enhancing satisfaction encouraging repeat visits. High-quality directly influences tourists' overall their likelihood returning. Originality/Value This research provides valuable recommendations managers improve standards, which could help attract more tourists Village. emphasizes importance creating positive lasting impression

Язык: Английский

Процитировано

0