Turyzm/Tourism,
Год журнала:
2023,
Номер
33(2), С. 121 - 132
Опубликована: Дек. 12, 2023
The
aim
of
this
article
is
to
identify
the
key
factors
differential
pricing
and
its
impact
on
perceived
service
quality
guest
satisfaction.
Great
attention
has
been
given
by
researchers
satisfaction
in
tourism
hotel
industry.
This
study
however
examines
an
integrated
model
pricing,
linked
value
perception
among
guests
for
prices
offered
at
time
room
booking,
services
available
during
their
stay.
A
self-administered
questionnaire
was
who
stayed
mid-scale
hotels
334
responses
were
collected
randomly.
Structural
equation
modelling
used
examine
data
set,
a
second-generation
method
that
enables
simultaneous
large
number
independent
dependent
variables.
Partial
least
square
SmartPLS
4.0
evaluate
data.
measurement
structural
are
two
According
survey
results
findings,
booking
channel
volume
significantly
related
Additionally,
significant
relationship
with
quality.
Maintaining
high-quality
websites
crucial
attracting
visitors
keeping
them,
eventually
leading
more
people
using
travel
out
loyalty.
Economic Research-Ekonomska Istraživanja,
Год журнала:
2015,
Номер
28(1), С. 516 - 571
Опубликована: Янв. 1, 2015
Multiple
criteria
decision-making
(MCDM)
is
considered
as
a
complex
(DM)
tool
involving
both
quantitative
and
qualitative
factors.
In
recent
years,
several
MCDM
techniques
approaches
have
been
suggested
to
choosing
the
optimal
probable
options.
The
purpose
of
this
article
systematically
review
applications
methodologies
approaches.
This
study
reviewed
total
393
articles
published
from
2000
2014
in
more
than
120
peer
journals
(extracted
Web
Science).
According
experts'
opinion,
these
were
grouped
into
15
fields.
Furthermore,
categorised
based
on
authors,
publication
date,
name
journals,
methods,
tools,
type
research
(MCDM
utilising
research,
developing
proposing
research).
results
indicated
that
2013
scholars
other
years.
addition,
analytic
hierarchy
process
(AHP)
method
individual
tools
hybrid
integrated
methods
ranked
first
second
use.
Additionally,
European
Journal
Operational
Research
journal
with
70
publications
was
significant
study.
Finally,
energy,
environment
sustainability
areas
applied
International Journal of Contemporary Hospitality Management,
Год журнала:
2017,
Номер
29(1), С. 438 - 457
Опубликована: Янв. 9, 2017
Purpose
This
study
aims
to
examine
determinants
of
perceived
website
quality
and
associations
among
consequences
quality.
Adopting
the
framework
loyalty
development,
causal
links
are
investigated
quality,
customers’
service
their
satisfaction,
return
intention
in
context
lodging
industry.
Design/methodology/approach
An
online
field
survey
is
conducted
with
internet
bookers.
A
confirmatory
factor
analysis
a
parameter
estimate
using
structural
equation
modeling
adopted
analyze
data.
Findings
The
progression
phases
proceeds
linear
fashion
on
website.
Mediation
effects
customer
satisfaction
detected.
Moderation
gender
were
also
detected
relationships
Research
limitations/implications
Caution
advised
generalizing
findings
this
due
convenience
sampling,
although
do
confirm
results
previously
studies.
Practical
implications
provides
practical
tips
for
development
hospitality
management
understand
e-loyalty
formation
process
so
that
appropriate
marketing
strategies
can
be
established
accommodate
type
degree
individual
customer’s
as
well
gender-specific
expectations
from
prospective
customers.
Originality/value
demonstrates
both
physical
environments
has
identical
processes
male
group,
compared
female
appears
more
sensitive
perceiving
functionality
website,
tends
develop
when
inclines
having
intention.
Journal of Hospitality Marketing & Management,
Год журнала:
2021,
Номер
30(7), С. 845 - 870
Опубликована: Июль 15, 2021
This
study
investigates
the
effect
of
hotel
website
quality,
social
presence,
affective
commitment,
and
e-trust
on
travelers’
online
booking
intentions.
Smart-PLS
software
was
applied
to
test
hypotheses.
The
results
this
explain
how
have
a
significant
relationship
with
identifies
quality
is
critical
driver
in
developing
e-trust,
Travelers
who
enjoy
experience
platform
are
more
motivated
book
room
at
that
hotel.
confirms
vital
role
presence
enhancing
intentions
provides
evidence
importance
holistic
model
understanding
decision-making
processes,
especially
when
room.
International Journal of Contemporary Hospitality Management,
Год журнала:
2023,
Номер
35(7), С. 2590 - 2623
Опубликована: Янв. 2, 2023
Purpose
Multi-criteria
decision-making
(MCDM)
techniques
are
decision
support
systems
that
provide
systematic
approaches
to
solve
hospitality
and
tourism
(H&T)
problems
while
minimizing
the
risk
of
failure.
However,
less
is
known
about
application
MCDM
in
H&T
research.
This
study
aims
systematically
assess
use
research
classify
its
current
determine
potential
for
Design/methodology/approach
used
bibliometric
analysis
examine
all
published
studies
focused
on
industries,
since
1997.
In
addition,
topic
modelling
was
discover
key
concepts.
Finally,
top
cited
terms
total
citations
per
year
were
qualitatively
reviewed
more
insights.
Findings
The
findings
revealed
an
ongoing
interest
applying
Specifically,
extension
fuzzy
theory
burgeoning
among
researchers.
a
certain
number
seem
be
ignored
this
field
with
repetitive
particular
areas.
Research
limitations/implications
data
solely
retrieved
from
Scopus
other
databases
not
included.
Therefore,
future
called
re-examine
by
considering
various
databases.
Originality/value
contributes
extant
literature
identifying
most
prolific
influential
countries,
journals,
publications
trends
research,
elucidating
implications
characteristics
International Journal of Contemporary Hospitality Management,
Год журнала:
2017,
Номер
29(1), С. 268 - 287
Опубликована: Янв. 9, 2017
Purpose
This
study
aims
to
develop
and
validate
a
scale
for
measuring
hotel
brand
experience.
Design/methodology/approach
Based
on
existing
experience
literature,
seven
distinct
studies
carried
out
as
part
of
this
research,
17-item
five-dimensional
was
developed.
Findings
The
revealed
sound
psychometric
properties
based
the
findings
from
different
reliability
validity
tests,
well
successful
replications
across
several
samples.
found
significant
influence
revisit
intention
word-of-mouth,
which
confirms
nomological
scale.
Practical
implications
developed
can
provide
hoteliers
way
examine
experiences
evoked
through
brand-related
stimuli.
Originality/value
is
first
measures
in
context
industry.
