Mathematics,
Год журнала:
2021,
Номер
9(17), С. 2133 - 2133
Опубликована: Сен. 2, 2021
The
COVID-19
pandemic
and
the
fear
experienced
by
some
of
population,
along
with
lack
mobility
due
to
restrictions
imposed,
has
modified
social
behaviour
Spaniards.
This
had
a
significant
effect
on
hospitality
sector,
viewed
as
being
an
economic
driver
in
Spain.
From
analysis
data
collected
two
our
own
non-probabilistic
surveys
(N
~
8400
N
2000),
we
show
how,
during
first
six
months
pandemic,
Spaniards
notably
reduced
their
consumption
bars
restaurants,
also
preferring
outdoor
spaces
inside.
restaurant
sector
needed
adapt
this
situation
and,
support
authorities
(regional
local
governments),
new
terraces
have
been
allowed
pavements
public
parking
spaces,
modifying
appearance
streets
main
towns
cities.
study,
focused
city
Madrid,
analyses
singular
causes
that
prompted
impact
particular
city,
albeit
uneven
spatial
distribution.
It
seems
likely
measures
will
leave
mark
changes
remain.
positive
response
these
from
residents
Madrid
ensured
issue
is
widely
debated
arena.
Journal of Interactive Marketing,
Год журнала:
2023,
Номер
58(2-3), С. 167 - 184
Опубликована: Март 3, 2023
This
study
investigates
how
physical
and
psychological
distance
from
one's
surroundings
may
influence
perception
of
connectedness
with
the
servicescape
and,
ultimately,
value.
It
also
examines
effect
consumers'
techno-psychological
differences
interaction
modes
on
this
distance-closeness
relationship.
The
researchers
develop
test
a
conceptual
framework
personal
cognitive
traits
technological
intervention
alter
perceived
to
their
value
in
different
service
settings.
Via
quasi-experiment
design
three
scenarios,
research
shows
synthetical
contactless
technology
distancing
setting
that
work
more
effectively
high
self-efficiency
customers
change
closeness
further
evaluation
service.
findings
reveal
practical
implications
social
for
types
consumers
encounters
during
or
after
COVID-19
pandemic.
Service Industries Journal,
Год журнала:
2022,
Номер
unknown, С. 1 - 26
Опубликована: Дек. 7, 2022
The
pandemic
has
reshaped
customer
perceptions
of
the
new
normal
with
both
physical
and
social
service
environments.
Surprisingly,
however,
how
servicescape
design
affects
customers,
especially
their
value
co-creation
behaviors,
not
been
studied.
Drawing
on
signaling
theory,
this
research
aims
to
examine
comprehensive
effects
(signages,
partitions,
spatial
density)
(other
misbehavior)
citizenship
behavior
revisit
intention
via
mediating
roles
perceived
competence,
ethicality,
other
trust.
This
study
conducts
two
between-subjects
experimental
studies
written
pictorial
manipulations
in
restaurant
retail
store
contexts
increase
generalizability
for
services
marketing.
Signages
misbehavior
promote
through
competence
ethicality
while
partition
shows
mixed
results
perceptions.
paper
contributes
literature
by
identifying
customers'
perception.
findings
current
also
offer
practical
guidance
as
firms
can
be
more
strategic
choices.
Mathematics,
Год журнала:
2021,
Номер
9(17), С. 2133 - 2133
Опубликована: Сен. 2, 2021
The
COVID-19
pandemic
and
the
fear
experienced
by
some
of
population,
along
with
lack
mobility
due
to
restrictions
imposed,
has
modified
social
behaviour
Spaniards.
This
had
a
significant
effect
on
hospitality
sector,
viewed
as
being
an
economic
driver
in
Spain.
From
analysis
data
collected
two
our
own
non-probabilistic
surveys
(N
~
8400
N
2000),
we
show
how,
during
first
six
months
pandemic,
Spaniards
notably
reduced
their
consumption
bars
restaurants,
also
preferring
outdoor
spaces
inside.
restaurant
sector
needed
adapt
this
situation
and,
support
authorities
(regional
local
governments),
new
terraces
have
been
allowed
pavements
public
parking
spaces,
modifying
appearance
streets
main
towns
cities.
study,
focused
city
Madrid,
analyses
singular
causes
that
prompted
impact
particular
city,
albeit
uneven
spatial
distribution.
It
seems
likely
measures
will
leave
mark
changes
remain.
positive
response
these
from
residents
Madrid
ensured
issue
is
widely
debated
arena.
