Nankai Business Review International,
Год журнала:
2024,
Номер
unknown
Опубликована: Ноя. 7, 2024
Purpose
Online
complaints
have
emerged
as
a
pivotal
avenue
for
customers
to
voice
their
dissatisfaction.
In
this
context,
bystanders,
third-party
observers,
actively
engage
in
evaluating
and
judging
these
complaints.
However,
studies
pertaining
bystanders
online
customer
remain
limited.
Therefore,
study
aims
integrate
deontic
justice
theory
attribution
construct
research
model
of
bystanders’
support
Design/methodology/approach
Leveraging
questionnaire
two
scenario
experiments,
SPSS
24.0
AMOS
were
used
examine
the
relationship
between
moral
outrage
complaints,
mediating
role
responsibility
moderating
experience
similarity
anonymity.
Findings
Based
on
statistical
analysis,
results
show
that
significantly
enhances
complaints;
plays
anonymity
can
moderate
Originality/value
The
findings
not
only
enrich
literature
but
also
provide
valuable
insights
companies
understand
diffusion
effective
strategies
with
which
address
them.
Research Square (Research Square),
Год журнала:
2024,
Номер
unknown
Опубликована: Авг. 7, 2024
Abstract
Objective
This
study
was
conducted
to
investigate
the
effect
of
nurses'
Machiavellian
and
deontic
justice
personality
on
tendency
make
medical
errors.
Additionally,
other
factors
associated
with
nurses’
errors
Methods
The
consisted
345
nurses
working
in
a
university
hospital,
data
were
collected
using
Medical
Error
Tendency
Nursing
Scale,
Personality
Deontic
Justice
Scale.
Results
low
level
their
(R
=
0.284,
p
0.000).
As
tendencies
increased,
propensity
toward
making
also
increased.
increase
Nurses'
reduced
(p
<
0.05).
A
significant
difference
found
between
mean
scores
age,
life/years,
number
night
shifts,
daily
patients
provided
care,
status
COVID-19
service,
having
received
education
Conclusions
Nurses
who
have
poor
high
demonstrated
that
traits
can
cause
Generations
are
changing
world
changing.
Therefore,
including
personal
development
nursing
could
be
positive
approach
for
This
study
was
conducted
to
investigate
the
effect
of
nurses'
Machiavellian
and
deontic
justice
personality
on
tendency
make
medical
errors.
Additionally,
other
factors
associated
with
cross-sectional
consisted
345
nurses
working
in
a
state
university
faculty
health
application
research
hospital,
data
were
collected
using
Medical
Error
Tendency
Nursing
Scale,
Personality
Deontic
Justice
Scale.
low
level
their
errors
(R
=
0.284,
p
0.001).
As
tendencies
increased,
propensity
toward
making
also
increased.
The
increase
Nurses'
reduced
(p
<
0.05).
A
significant
difference
found
between
mean
scores
age,
life/years,
number
night
shifts,
daily
patients
provided
care,
status
COVID-19
service,
having
received
education
approach
affect
Nurses
who
have
poor
high
they
provide
care
for,
affecting
demonstrated
that
traits
can
cause
Generations
are
changing
world
changing.
Therefore,
including
personal
development
nursing
could
be
positive
for
Nankai Business Review International,
Год журнала:
2024,
Номер
unknown
Опубликована: Ноя. 7, 2024
Purpose
Online
complaints
have
emerged
as
a
pivotal
avenue
for
customers
to
voice
their
dissatisfaction.
In
this
context,
bystanders,
third-party
observers,
actively
engage
in
evaluating
and
judging
these
complaints.
However,
studies
pertaining
bystanders
online
customer
remain
limited.
Therefore,
study
aims
integrate
deontic
justice
theory
attribution
construct
research
model
of
bystanders’
support
Design/methodology/approach
Leveraging
questionnaire
two
scenario
experiments,
SPSS
24.0
AMOS
were
used
examine
the
relationship
between
moral
outrage
complaints,
mediating
role
responsibility
moderating
experience
similarity
anonymity.
Findings
Based
on
statistical
analysis,
results
show
that
significantly
enhances
complaints;
plays
anonymity
can
moderate
Originality/value
The
findings
not
only
enrich
literature
but
also
provide
valuable
insights
companies
understand
diffusion
effective
strategies
with
which
address
them.
