An empirical analysis of eWOM valence effects: Integrating stimulus-organism-response, trust transfer theory, and theory of planned behavior perspectives
Journal of Retailing and Consumer Services,
Год журнала:
2024,
Номер
81, С. 104026 - 104026
Опубликована: Авг. 14, 2024
Язык: Английский
The restaurant delivery problem with uncertain cooking time and travel time
Computers & Industrial Engineering,
Год журнала:
2024,
Номер
190, С. 110039 - 110039
Опубликована: Март 3, 2024
Язык: Английский
Does eWoM matter in s-commerce? A comparatives study between Kuwait and United Arab Emirates
Global Knowledge Memory and Communication,
Год журнала:
2025,
Номер
74(11), С. 140 - 162
Опубликована: Янв. 24, 2025
Purpose
This
study
aims
to
explore
the
antecedent
factors
that
directly
and
indirectly
influence
electronic
word
of
mouth
(eWoM)
for
social
commerce
(s-commerce)
in
two
developing
countries
(e.g.
Kuwait
United
Arab
Emirates
[UAE])
by
extending
cognitive
theory.
Design/methodology/approach
uses
a
previous
robust
model
(Rouibah
et
al.
,
2021)
as
theoretical
background
investigate
compares
antecedents
(trust
Instagram,
perceived
risks)
on
eWoM
s-commerce
through
mediation
three
mediators
(perceived
enjoyment,
value
customer
satisfaction)
among
countries.
Data
was
collected
from
(
n
=
1,132)
UAE
190).
Different
statistical
analyses
structured
equation
modeling-based
analysis
moment
structure
are
used
test
robustness
research
model.
Findings
found
satisfaction
be
most
important
factor
mediates
effect
independent
both
Surprisingly,
enjoyment
has
no
effect,
trust
Instagram
risks
considered
imperative
positive
feedback.
Research
limitations/implications
One
limitation
this
is
author
does
not
focus
difference
between
effects
textual
graphical
information
customers’
decisions
buying
merchandise.
Another
focuses
UAE.
Other
Gulf
Cooperation
Council
also
growing
exponentially,
mobile
internet
penetration
rates
booming;
they
could
trigger
more
studies
whether
differences
occur
all
them.
Practical
implications
The
first
implication
it
its
field
extend
eWoM.
To
best
author’s
knowledge,
compared
online
unique
because
authors
examine
six
using
platform
opposed
other
platforms.
Social
third
ones
have
applied
different
subjects
e-commerce
such
tourism
marketing
but
concentrated
less
s-commerce,
where
in-depth
needed
much
theories
explain
human
behavior.
Originality/value
Furthermore,
these
focused
intention
use
(Dincer
Dincer,
2023;
X.
Hu,
Chen,
Davison,
Liu,
2022;
Zhou
2023).
However,
attention
actual
use.
Язык: Английский
One out of five stars! Negative restaurant attributions post-dissatisfactory delivery
International Journal of Hospitality Management,
Год журнала:
2025,
Номер
128, С. 104167 - 104167
Опубликована: Март 22, 2025
Язык: Английский
The review sentiment garden: Blossoming loss aversion and diminishing sensitivity across time and crisis
International Journal of Hospitality Management,
Год журнала:
2025,
Номер
129, С. 104170 - 104170
Опубликована: Март 27, 2025
Язык: Английский
Instant Logistics Service
IGI Global eBooks,
Год журнала:
2025,
Номер
unknown, С. 223 - 250
Опубликована: Апрель 2, 2025
As
e-commerce
thrives,
instant
logistics
is
crucial
for
food
delivery.
This
study
commences
with
an
in-depth
analysis
and
literature
review
of
“Instant
Logistic”,
Food
Delivery”,
“Evaluation
Instant
Delivery
Service
Level”.
Noting
the
absence
a
comprehensive
service-level
evaluation
system
delivery,
it
identifies
main
influencing
factors
like
“delivery
timeliness”,
“quality”,
“standardization”,
“reliability”
via
reports.
Using
questionnaire
surveys,
correlation,
multiple-linear
regression
analyses,
determines
factors'
weights
in
service
evaluation.
A
Robustness
test
validates
model.
research
refines
system,
guiding
delivery-scenario
assessment.
Its
findings
offer
theoretical
practical
insights
optimizing
boosting
customer
satisfaction,
fostering
industry's
sustainable
growth.
Язык: Английский
Triadic service failure and recovery: a literature review and guide to avenues for future research
Nankai Business Review International,
Год журнала:
2025,
Номер
unknown
Опубликована: Апрель 18, 2025
Purpose
This
study
addresses
the
gap
in
understanding
of
triadic
service
failure
and
recovery
(TSFR).
It
systematically
assess
TSFR
domain
by
analyzing
research
trends,
identifying
gaps
proposing
avenues
for
future
investigation.
Design/methodology/approach
systematic
literature
review
analyzes
72
articles
published
between
2000
2024
related
to
TSFR.
used
a
bibliometric
analysis
approach
examine
trends
identify
patterns
existing
literature.
An
“actor-context-tie”
lens,
complemented
theoretical
was
adopted
unpack
complexities
interactions
knowledge
gaps.
Findings
The
reveals
limitations
prevalent
theories
applied
highlights
increasing
actor
plurality
within
transactions,
diversified
contexts
emergence
increasingly
networked
relationships.
delineates
structure
knowledge,
observes
an
evolving
stemming
from
inadequacy
dyadic
models
addressing
complexity
limited
explanatory
power
framework.
Originality/value
provides
first
comprehensive
overview
TSFR,
charting
revealing
through
lens.
offers
objective
assessment
field
proposes
three
directions,
aiming
revitalize
interest
provide
novel
dynamics.
Язык: Английский
Exploring the social diffusion effects of green consumption: Evidence from green innovative products
Journal of Retailing and Consumer Services,
Год журнала:
2024,
Номер
79, С. 103893 - 103893
Опубликована: Май 7, 2024
Язык: Английский
It’s all your fault! restaurant vs. platform blame attribution in food delivery service failures
British Food Journal,
Год журнала:
2024,
Номер
126(8), С. 3037 - 3050
Опубликована: Июль 15, 2024
Purpose
While
third-party
food
delivery
continues
to
increase
in
popularity,
surveys
suggest
nearly
a
quarter
of
deliveries
suffer
from
service
failures.
With
the
limited
research
on
delivery,
we
explore
important
questions
(1)
where
customers
place
blame
case
failures
with
(i.e.
platform
or
restaurant)
and
(2)
does
this
depend
type
failure?
Drawing
attribution
theory,
signaling
an
exploratory
study,
demonstrate
that
typically
perceive
such
mishaps
be
responsibility
restaurant
rather
than
itself.
We
also
examine
effect
visible
failure
preventative
actions
taken
by
re-order
intention.
Design/methodology/approach
conducted
two
online
scenario-based
studies
customer
failure.
First,
study
approach
(N
Study1
=
512
)
was
provide
additional
support
for
hypothesis
development.
An
experiment
Study2
252
then
hypothesized
effects.
Findings
results
attribute
as
wrong
items,
missing
cold
food,
leaking
containers
restaurants
over
platforms.
Second,
experimental
inclusion
observable
cue
indicating
action,
time-stamp
information
when
order
received
packaged
increases
intention
through
underlying
mechanism
attribution.
Originality/value
contribute
underexplored
area
our
understanding
scenarios.
Further,
practical
method
shift
away
are
outside
establishment’s
control.
Язык: Английский
Synthetic WOM? The Emergence of Generative Artificial Intelligence-Induced Recommendations
Journal of Computer Information Systems,
Год журнала:
2024,
Номер
unknown, С. 1 - 18
Опубликована: Окт. 25, 2024
This
paper
examines
how
Generative
Artificial
Intelligence
(GAI)
influences
word-of-mouth
(WOM)
in
travel
and
hospitality,
focusing
on
synthetic
WOM
(syWOM).
It
explores
GAI-driven
reshapes
traveler
interactions
decision-making
an
experience-centric
industry.
Using
a
literature
review
conceptual
analysis
approach1,
this
study
the
integration
of
GAI
tools,
such
as
ChatGPT,
to
enhance
experiences.
The
presented
highlights
GAI's
potential
inducing
syWOM
its
effects
perceptions
behaviors.
Additionally,
it
addresses
emerging
role
WOM,
emphasizing
need
for
further
research
impact
planning
engagement.
presents
fresh
view
interaction
with
travel,
aiming
inform
future
practical
applications
personalized
Язык: Английский