Attitude towards service robots in tourism and hospitality services settings — The effect of multidimensional anthropomorphism and technology readiness

International Journal of Tourism Research, Год журнала: 2024, Номер 26(4)

Опубликована: Июль 1, 2024

Abstract The use of technology in tourism is increasing day by day. Service robots are now on the agenda. success developments that envisage a new experience for consumer tourists depends accurate prediction tourists' possible attitudes and behaviors influencing antecedents. This study examined usage intentions towards service multidimensional basis anthropomorphism technological readiness (TR). A survey was conducted with 1018 Türkiye face‐to‐face using QR codes. Findings showed attitude (AR) mediated relationship between anthropomorphism, intention to (IS). Participating anthropomorphically focused physical appearance rather than their functions internal structures. robot still limited industry. Therefore, empirical results obtained guiding theory practice terms academic studies providers.

Язык: Английский

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Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response

International Journal of Hospitality Management, Год журнала: 2024, Номер 124, С. 103951 - 103951

Опубликована: Окт. 17, 2024

Язык: Английский

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Understanding tourists' adoption of edible food packaging: the role of environmental awareness

Journal of Hospitality and Tourism Insights, Год журнала: 2025, Номер unknown

Опубликована: Янв. 14, 2025

Purpose Edible food packaging provides a solution to the solid waste problem caused by traditional packaging. However, tourists’ readiness adopt this novel technology is unclear. Design/methodology/approach An online survey was conducted examine how motivated consumer innovativeness (CI), environmental awareness, perceived behavioral control, subjective norms and attitudes influence tourists' purchase behaviors in context of edible tourism industry. The collected data were analyzed using structural equation modeling (SEM) with SmartPLS 3.2.8. Findings results analysis indicate that each sub-factor positively influences attitudes. Additionally, attitudes, norms, control personal found significantly impact intentions. Environmental awareness moderate relationships between (1) intention, (2) intention (3) attitude intention. These findings expand applicability diffusion innovation, planned behavior theories, offering useful insights for foodservice professionals. Research limitations/implications This study emphasizes key implications industries, as consumers an innovative higher are more likely Identifying these factors will help stakeholders establish effective strategies reduction through solutions. Originality/value research uniquely investigates adoption integrating theories innovation diffusion, awareness. It offers into various psychological social within

Язык: Английский

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Consumer resistance to service robots: a stressor-based perspective on engagement and wellbeing

Journal of Consumer Marketing, Год журнала: 2024, Номер unknown

Опубликована: Ноя. 8, 2024

Purpose Applying the Innovation Resistance Theory, this study aims to examine effects of contextual and trait stressors on consumer engagement wellbeing in context service robots. Design/methodology/approach Data were collected from 560 users who interacted with a robot at library museum. The data analyzed using Smart PLS 4.0. Findings findings show significant negative perceived intrusion wellbeing. In addition, technology anxiety exhibited positive effect wellbeing, whereas predicted Moreover, highlight importance as key mediator between Practical implications equip managers necessary information effectively integrate robots an inclusive manner that resonates Originality/value This research uses field empirically validate resistance

Язык: Английский

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Human-robot collaboration and planned resilience for the financial and environmental success of green hotels

International Journal of Hospitality Management, Год журнала: 2025, Номер 127, С. 104091 - 104091

Опубликована: Янв. 27, 2025

Язык: Английский

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I am the “owner” of the hotel: The impact of human-robot interactivity on guests' pro-environmental behavior in hotels

Journal of Hospitality and Tourism Management, Год журнала: 2025, Номер 62, С. 284 - 293

Опубликована: Фев. 15, 2025

Язык: Английский

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Information trust and its outcomes in the airline industry: The type of service providers as a moderator

Journal of Air Transport Management, Год журнала: 2025, Номер 124, С. 102763 - 102763

Опубликована: Фев. 21, 2025

Язык: Английский

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The impact of green technology on guest safety: the mediating roles of responsible tourism practices and guest satisfaction

Journal of Hospitality and Tourism Insights, Год журнала: 2025, Номер unknown

Опубликована: Фев. 26, 2025

Purpose This research aims to examine the influence of green technology on guest safety in star-rated hotels. It explore mediating role responsible tourism practices this relationship and their subsequent effect satisfaction. Design/methodology/approach The hypothesis was tested using a cross-sectional study design. Green technology, satisfaction, were evaluated structural equation modelling (SEM) 322 responses, analysed with AMOS 24 software. Findings positively influences enhancing perceptions. Responsible mediate between adoption safety. These findings suggest that there is need sustainable initiatives guest-centric approaches promoting satisfaction hospitality settings. Practical implications suggests integrating enhances tourism, Prioritizing directly improves Star-rated hotels can foster loyalty by aligning sustainability principles for safer, enjoyable environments. Originality/value Although many studies have examined safety, few explored connections adoption, practices, particularly investigating roles

Язык: Английский

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Facing the next chapter of smartness: Designing smarter hospitality customer experience with artificial intelligence of things (AIoT)

International Journal of Hospitality Management, Год журнала: 2025, Номер 128, С. 104163 - 104163

Опубликована: Март 19, 2025

Язык: Английский

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One out of five stars! Negative restaurant attributions post-dissatisfactory delivery

International Journal of Hospitality Management, Год журнала: 2025, Номер 128, С. 104167 - 104167

Опубликована: Март 22, 2025

Язык: Английский

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