The Journal of Economic Research & Business Administration,
Год журнала:
2024,
Номер
148(2), С. 5 - 18
Опубликована: Янв. 1, 2024
This
paper
presents
a
comparative
analysis
of
the
clients’
perception
on
service
robots’
usage
in
Kazakhstan,
and
Russia.
The
main
idea
is
to
find
out
level
people’s
understanding
acceptance
robotization
these
neighbor
countries,
as
may
influence
business
development.
researchers
adopted
survey
method
collect
respondents’
views
issue
interest.
research
population
includes
people
above
18
years
age
two
countries.
statistical
results
differ
for
studied
with
Russia
where
respondents
are
more
positive
about
robotization,
compared
show
lower
interest
that
development,
62%
52%
respectively
(Figure
12).
question
would
implementation
robots
affect
negatively
number
visits
robotized
businesses,
e.g.,
bank
offices,
hotels
restaurants,
etc.
More
than
43%
Kazakhstan
expressed
dissatisfaction
ethical
aspect
(Russia
–
18%),
42%
Kazakhstanis
reported
they
fear
job
loss
due
automation,
comparison
23%
Russian
respondents.
contributes
how
customers
countries
consider
expected
changes
what
be
their
response
those
changes.
limited
does
not
allow
generalization
conclusions,
much
bigger
samples
helpful
generalize.
However,
findings
very
informative
decision-making
process,
requires
financial
investments
attitude
clientele
quality
get
directly
linked
change
demand
results.
Based
hotel
managers
will
better
prepared
decide
if,
when
introduce
business.
International Journal of Tourism Research,
Год журнала:
2024,
Номер
26(4)
Опубликована: Июль 1, 2024
Abstract
The
use
of
technology
in
tourism
is
increasing
day
by
day.
Service
robots
are
now
on
the
agenda.
success
developments
that
envisage
a
new
experience
for
consumer
tourists
depends
accurate
prediction
tourists'
possible
attitudes
and
behaviors
influencing
antecedents.
This
study
examined
usage
intentions
towards
service
multidimensional
basis
anthropomorphism
technological
readiness
(TR).
A
survey
was
conducted
with
1018
Türkiye
face‐to‐face
using
QR
codes.
Findings
showed
attitude
(AR)
mediated
relationship
between
anthropomorphism,
intention
to
(IS).
Participating
anthropomorphically
focused
physical
appearance
rather
than
their
functions
internal
structures.
robot
still
limited
industry.
Therefore,
empirical
results
obtained
guiding
theory
practice
terms
academic
studies
providers.
Journal of Hospitality and Tourism Insights,
Год журнала:
2025,
Номер
unknown
Опубликована: Янв. 14, 2025
Purpose
Edible
food
packaging
provides
a
solution
to
the
solid
waste
problem
caused
by
traditional
packaging.
However,
tourists’
readiness
adopt
this
novel
technology
is
unclear.
Design/methodology/approach
An
online
survey
was
conducted
examine
how
motivated
consumer
innovativeness
(CI),
environmental
awareness,
perceived
behavioral
control,
subjective
norms
and
attitudes
influence
tourists'
purchase
behaviors
in
context
of
edible
tourism
industry.
The
collected
data
were
analyzed
using
structural
equation
modeling
(SEM)
with
SmartPLS
3.2.8.
Findings
results
analysis
indicate
that
each
sub-factor
positively
influences
attitudes.
Additionally,
attitudes,
norms,
control
personal
found
significantly
impact
intentions.
Environmental
awareness
moderate
relationships
between
(1)
intention,
(2)
intention
(3)
attitude
intention.
These
findings
expand
applicability
diffusion
innovation,
planned
behavior
theories,
offering
useful
insights
for
foodservice
professionals.
Research
limitations/implications
This
study
emphasizes
key
implications
industries,
as
consumers
an
innovative
higher
are
more
likely
Identifying
these
factors
will
help
stakeholders
establish
effective
strategies
reduction
through
solutions.
Originality/value
research
uniquely
investigates
adoption
integrating
theories
innovation
diffusion,
awareness.
It
offers
into
various
psychological
social
within
Journal of Hospitality and Tourism Insights,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 26, 2025
Purpose
This
research
aims
to
examine
the
influence
of
green
technology
on
guest
safety
in
star-rated
hotels.
It
explore
mediating
role
responsible
tourism
practices
this
relationship
and
their
subsequent
effect
satisfaction.
Design/methodology/approach
The
hypothesis
was
tested
using
a
cross-sectional
study
design.
Green
technology,
satisfaction,
were
evaluated
structural
equation
modelling
(SEM)
322
responses,
analysed
with
AMOS
24
software.
Findings
positively
influences
enhancing
perceptions.
Responsible
mediate
between
adoption
safety.
These
findings
suggest
that
there
is
need
sustainable
initiatives
guest-centric
approaches
promoting
satisfaction
hospitality
settings.
Practical
implications
suggests
integrating
enhances
tourism,
Prioritizing
directly
improves
Star-rated
hotels
can
foster
loyalty
by
aligning
sustainability
principles
for
safer,
enjoyable
environments.
Originality/value
Although
many
studies
have
examined
safety,
few
explored
connections
adoption,
practices,
particularly
investigating
roles
Journal of Global Information Management,
Год журнала:
2025,
Номер
33(1), С. 1 - 27
Опубликована: Апрель 3, 2025
This
review
examines
the
emerging
field
of
service
robot
adoption
in
hospitality.
It
provides
a
comprehensive
overview
their
evolution,
classification,
and
conceptualization.
The
offers
theoretically
grounded
analysis
customer
intentions,
identifying
evaluating
salient
models
frameworks.
Through
research
synthesis,
it
pinpoints
key
gaps
hindering
holistic
understanding
acceptance,
particularly
hotels.
highlights
limitations
traditional
acceptance
like
TAM,
advocating
exploration
alternatives
for
unified
understanding.
underscores
need
robust
methodologies
to
capture
real-world
interactions,
as
well
meta-analyses
establish
consensus.
also
identifies
critical
related
anthropomorphism,
segmentation,
resistance,
emphasizing
importance
contextual
factors.
By
addressing
these
theoretical
methodological
limitations,
valuable
insights
guide
future
on
enhancing
integration
