To be right on the button: How and when hotel frontline service employees’ AI awareness influences deviant behavior
International Journal of Hospitality Management,
Год журнала:
2025,
Номер
126, С. 104090 - 104090
Опубликована: Янв. 16, 2025
Язык: Английский
Explore the anthropomorphism of service bots in tourism: A MASEM analysis based on stereotype content model
Current Issues in Tourism,
Год журнала:
2025,
Номер
unknown, С. 1 - 21
Опубликована: Апрель 8, 2025
Язык: Английский
Understanding the critical antecedents of employee–service robot collaboration: an investigation with the protection motivation theory
The Bottom Line Managing Library Finances,
Год журнала:
2025,
Номер
unknown
Опубликована: Апрель 4, 2025
Purpose
Today,
the
widespread
use
of
robotic
technologies
in
service
sector
has
created
need
for
a
deeper
understanding
factors
affecting
human−robot
collaboration.
By
examining
such
as
robot
awareness,
change-oriented
leadership
and
employee
motivations
(approach
avoidance)
within
framework
protection
motivation
theory
(PMT),
this
study
aims
to
provide
insights
into
psychological
organizational
that
influence
employee−service
(E-SR)
This
also
sheds
light
on
how
collaboration
influences
employees’
intentions
robots
their
actual
usage
behavior,
ultimately
contributing
developing
more
effective
strategies
integrating
environments.
Design/methodology/approach
The
220
valid
questionnaires
collected
from
employees
were
analyzed
using
partial
least
squares
structural
equation
modeling.
Findings
found
approach
have
significant
positive
effects
E-SR
In
contrast,
avoidance
did
not
show
effect
addition,
was
shown
significantly
affect
robots,
which
turn
impacted
behavior.
Practical
implications
findings
offer
valuable
industrial
leaders
policymakers,
suggesting
enhancing
could
improve
sector.
fostering
environments
where
awareness
are
emphasized,
organizations
can
engagement
with
thereby
optimizing
automation.
Originality/value
contributes
literature
by
applying
PMT
understand
It
uniquely
explores
role
shaping
collaborative
interactions
provides
empirical
evidence
connection
between
collaboration,
behavior
adoption.
Язык: Английский
How anthropomorphic features in service robots foster co-creation and wellbeing among Gen Z consumers?
Young Consumers Insight and Ideas for Responsible Marketers,
Год журнала:
2025,
Номер
unknown
Опубликована: Апрель 10, 2025
Purpose
This
study
aims
to
investigate
the
influence
of
service
robot
anthropomorphic
factors
on
trust
and
emotion,
which
subsequently
affect
consumer
outcomes
such
as
value
co-creation
wellbeing.
Design/methodology/approach
The
authors
gathered
empirical
data
282
Gen
Z
visitors
at
a
library
where
concierge
was
actively
deployed.
Structural
equation
modelling
used
examine
hypothesised
relationships.
Findings
findings
reveal
significant
positive
effects
social
capability
warmth
emotion.
In
addition,
mediating
roles
emotion
moderating
interest
in
new
technology
frequency
visit
are
established.
Practical
implications
suggest
that
companies
should
prioritise
cultivating
emotional
connections
enhance
experiences
with
robots.
Originality/value
To
best
authors’
knowledge,
this
research
is
first
antecedents
both
wellbeing
an
actual
fieldwork
setting.
Язык: Английский
Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers
International Journal of Hospitality Management,
Год журнала:
2024,
Номер
123, С. 103939 - 103939
Опубликована: Сен. 27, 2024
Язык: Английский
AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research
International Journal of Hospitality Management,
Год журнала:
2024,
Номер
124, С. 103973 - 103973
Опубликована: Окт. 19, 2024
Язык: Английский
What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors
International Journal of Hospitality Management,
Год журнала:
2024,
Номер
123, С. 103936 - 103936
Опубликована: Сен. 27, 2024
Язык: Английский
Integrating artificial intelligence and human resource management: a review and future research agenda
The International Journal of Human Resource Management,
Год журнала:
2024,
Номер
unknown, С. 1 - 39
Опубликована: Дек. 27, 2024
The
integration
of
artificial
intelligence
(AI)
into
human
resource
management
(HRM)
represents
a
rapidly
evolving
area
practice
and
research.
This
review
aims
to
identify
nascent
AI
research
trends
within
HRM
capture
the
value
potential
technology.
We
outline
developmental
trajectory
in
discuss
implications
theories
on
organizations.
Based
co-word
network
analysis,
study
identifies
four
pathways
published
articles
related
HRM:
AI-enhanced
collaboration,
AI-driven
workplace,
AI-enabled
business
models,
AI-powered
innovation.
Finally,
we
highlight
promising
avenues
for
future
across
intersecting
domains
advance
understanding
this
era.
Язык: Английский