Effects of e‐service quality on loyalty intention: an empirical study in online auction

Managing Service Quality, Год журнала: 2008, Номер 18(2), С. 127 - 146

Опубликована: Март 21, 2008

Purpose The purpose of this study is to draw on expectancy disconfirmation theory (EDT) explore e‐service quality and the factors influencing an individual's loyalty intention towards online auctions. Design/methodology/approach authors conducted empirical data were collected from a total 619 bidders in A structural equation modeling (SEM) used assess relationships research model. Findings findings show that dimensions including efficiency, privacy protection, contact, fulfillment, responsiveness have statistically significant influences buyer's disconfirmation. Besides, buyers' auctions positively associated with their satisfaction, satisfaction intentions. Practical implications auctioneer should focus purchase efficiency protect privacy. seller actively make contact buyer, fulfill order delivery, respond problems. Thus, performances are true reassurance buyers. Originality/value This study, which aims shed light auctions, first has applied EDT‐based model investigate determinants

Язык: Английский

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A strategic framework for website evaluation based on a review of the literature from 1995–2006

Information & Management, Год журнала: 2010, Номер 47(5-6), С. 282 - 290

Опубликована: Июнь 5, 2010

Язык: Английский

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E-Service Quality: Development of a Hierarchical Model

Journal of Retailing, Год журнала: 2016, Номер 92(4), С. 500 - 517

Опубликована: Сен. 21, 2016

Язык: Английский

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Integration of UTAUT model in internet banking adoption context

Journal of Research in Interactive Marketing, Год журнала: 2019, Номер 13(3), С. 411 - 435

Опубликована: Авг. 12, 2019

Purpose Technology acceptance, especially internet banking adoption, has become a vital issue in the business world today. The potential of this technology is enormous. purpose study to ascertain determinants adoption using unified theory acceptance and use (UTAUT) electronic service (e-service) quality, which accounts for changes user’s intention adopt banking. Design/methodology/approach authors collected data from customers commercial banks structured questionnaires. were four weeks beginning September 2017. A two-stage approach confirmatory factor analysis (CFA) structural equation modeling (SEM) used analysis. Findings results reveal that integrated UTAUT model had significant influence on user SEM indicated approximately 80 per cent variance was accounted by predictors. schematized assurance most influential among all other quality factors. Additionally, performance expectancy effort found be positive mediator variables website design, customer customer’s Practical implications It recommended both designers managers should focus factors boost confidence users. Importance matrix suggested provide users, so they could maintain long-term relationship with services. calls researchers test commerce (e-commerce) domains such as online booking or shopping websites. Originality/value To best author’s knowledge, first extend e-service dimensions, namely, service, reliability investigate developing country context Pakistan. More importantly, mediating role examined time within model. Furthermore, integration contributes advancement offers useful insights policy-makers how enhance banks.

Язык: Английский

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Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology

Journal of Business Research, Год журнала: 2014, Номер 67(11), С. 2282 - 2290

Опубликована: Июль 7, 2014

Язык: Английский

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