Commitment to quality service in hospitality: role of human resources practices, turnover intention, organizational engagement, and adaptability
European Journal of Management and Business Economics,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 2, 2025
Purpose
This
study
examines
the
mediating
role
of
organizational
engagement
in
link
between
human
resources
management
(HRM)
practices
and
commitment
to
quality
services
(CQS).
It
also
investigates
moderating
effect
turnover
intention
on
HRM
engagement,
employee
adaptability
CQS.
Design/methodology/approach
Customer
contact
employees
(
N
=
593)
Bangladeshi
hotels
were
recruited
using
a
convenient
sampling
method.
Partial
least
squares
structural
equation
modeling
(PLS-SEM)
was
applied
test
hypotheses.
Findings
Organizational
significantly
mediates
relationship
Turnover
negatively
positively
moderates
proposed
relationships.
Practical
implications
Hospitality
managers
may
use
findings
enhance
customer
by
implementing
appropriate
practices,
reducing
turnover,
increasing
engagement.
Originality/value
The
contribute
social
exchange
theory,
theory
planned
behavior,
job
demand-resources
theories
explaining
which
are
yet
be
discovered.
Язык: Английский
The gospel of sustainable development? Spatiotemporal evolution and configuration pathways of the coupling coordination of the digital economy, tourism development and eco-efficiency
Journal of Environmental Management,
Год журнала:
2025,
Номер
380, С. 124903 - 124903
Опубликована: Март 12, 2025
Язык: Английский
The Impact of Host–Guest Interactions Among Young People on Cultural Sustainability: A Case Study of Dialects
Sustainability,
Год журнала:
2024,
Номер
16(23), С. 10580 - 10580
Опубликована: Дек. 3, 2024
Dialects
represent
significant
cultural
factors
and
play
an
essential
role
in
sustainable
development.
Therefore,
identifying
addressing
the
negative
impacts
of
dialects
is
necessary
for
promoting
sustainability.
Guided
by
sensory
marketing
theory,
this
study
targeted
young
tourists
conducted
empirical
study.
The
aimed
to
explore
impact
destination
dialect
perceptions
on
tourists’
emotions
behaviors.
results
indicated
that
their
influence
recommendations
feedback
Exclusive
were
found
negatively
affect
behaviors,
acting
as
sequential
mediators
between
This
extends
theoretical
framework
provides
practical
insights
managers
seeking
enhance
Язык: Английский