Advances in marketing, customer relationship management, and e-services book series,
Год журнала:
2024,
Номер
unknown, С. 255 - 282
Опубликована: Окт. 25, 2024
This
chapter
explores
the
effects
of
dynamic
capabilities
on
digital
transformation
and
interaction
between
perceived
customer
centricity
in
Iran.
In
recent
years,
Iranian
users
have
not
had
necessary
access
to
foreign
platforms
various
fields.
Therefore,
one
private
banks
has
presented
a
unique
plan
comprehensive
platform
called
Pod
Smart
Land
which
integrates
large
number
different
fields
such
as
banking
finance,
education,
energy,
health,
tourism,
games
entertainment,
logistics,
agriculture.
By
using
this
platform,
can
meet
their
needs
faster,
easier,
safer
at
lowest
cost.
Moreover,
some
products
services
that
provided
increase
improve
lead
make
more
profits
for
organization.
المجلة العربیة للإدارة,
Год журнала:
2024,
Номер
0(0), С. 1 - 14
Опубликована: Апрель 4, 2024
The
purpose
of
this
study
is
to
empirically
examine
the
relation
among
innovation
capabilities
and
loyalty
with
mediating
role
customer
experience
(CEX)
in
Egyptian
private
hospitals.
followed
quantitative
approach
data
gathered
from
a
survey
403
patients.
results
were
analysed
by
using
structural
equation
model
analyses
(AMOS)
26.
findings
showed
significant
direct
effect
between
including
technical
non-technical
on
loyalty.
In
addition,
it
that
CEX
partially
mediates
Loyalty.
This
adds
value
focusing
crucial
lead
patients'
positive
toward
hospital,
which
will
enhance
their
The Electronic Journal of Information Systems in Developing Countries,
Год журнала:
2024,
Номер
90(6)
Опубликована: Апрель 17, 2024
Abstract
This
study
is
rooted
in
the
necessity
to
gain
a
thorough
comprehension
of
organizational
capabilities
essential
for
embedding
dynamic
(DC)
according
technology‐organization‐environment
(TOE)
within
landscape
digital
transformation
(DT).
We
have
observed
surge
recent
research
focused
on
DC
context
DT,
however,
there
still
ample
room
exploration
address
complex
barriers,
drivers,
and
routines
associated
with
each
capability,
all
crucial
achieving
successful
DT.
Our
approach
employs
qualitative
involving
interviews
18
banking
professionals
based
Indonesia.
study's
findings
identified
six
DCs
TOE
framework
that
can
be
effectively
employed
facilitate
DT
including
technology
capability
dimension,
strategy,
organizational,
innovation
environment
perspective,
factor
consisting
ecosystem
governance‐risk
management‐
compliance
(GRC).
Delving
into
these
capabilities,
we
explored
linked
each.
Additionally,
our
has
facilitated
alignment
benefits
expected
performance
outcomes,
thus
empowering
companies
prioritize
initiatives
their
objectives.
From
theoretical
standpoint,
this
contributes
by
offering
an
extensive
factors
intrinsic
managerial
it
provides
guidance
as
they
navigate
realm
through
comprehensive
lens
DC.
Managerial and Decision Economics,
Год журнала:
2024,
Номер
45(7), С. 4450 - 4463
Опубликована: Май 27, 2024
Abstract
Data
connectivity
is
driving
a
shift
in
corporate
business
models
toward
social
responsibility
and
stakeholder
orientation,
but
existing
research
has
focused
on
the
significant
increase
value
from
model
platformization
failed
to
answer
question
of
“what
kind
creates
high
what
contexts.”
Business
features
are
decomposed
into
three‐dimensional
components
technology,
architecture,
capability,
external
environment
which
segmented
terms
demand
evolution
peer
competition.
This
paper
develops
technology–organization–environment
(TOE)
configurational
framework,
adopts
fuzzy‐set
qualitative
comparative
analysis
(fsQCA),
collects
data
42
enterprises
with
platformization,
analyzes
combinations
digital
intelligence
platform
dynamic
evolution,
competition
constitute
configuration.
The
study
suggests
that
four
configurations
three
main
types,
resource‐driven,
demand‐driven,
total
factor‐driven,
equivalent
paths
value.
With
help
TOE
framework
identify
create
value,
this
provides
theoretical
support
for
aiming
face
joint
changes
choose
appropriate
path
their
own
point
view.
Business Process Management Journal,
Год журнала:
2024,
Номер
30(7), С. 2684 - 2707
Опубликована: Авг. 28, 2024
Purpose
For
survival
and
prosperity,
enterprises
need
to
simultaneously
engage
in
exploitation
exploration.
Digital
transformation
is
of
great
significance
enterprise
innovation.
However,
the
impacts
digital
on
exploration
remain
unclear.
Moreover,
technological
diversity
relationships
between
are
also
unknown.
Design/methodology/approach
Based
an
integrated
perspective
dynamic
capability
theory
organizational
inertia
using
data
from
Chinese
listed
2007
2020,
this
study
clarifies
effects
assesses
moderating
effect
diversity.
Findings
The
results
show
that
improves
exploitation,
but
negatively
Technological
mitigates
negative
exploration,
relationship
not
significant.
Originality/value
This
contributes
existing
literature
paradox
provides
guidance
for
clarify
direction
transformation.
Advances in marketing, customer relationship management, and e-services book series,
Год журнала:
2024,
Номер
unknown, С. 255 - 282
Опубликована: Окт. 25, 2024
This
chapter
explores
the
effects
of
dynamic
capabilities
on
digital
transformation
and
interaction
between
perceived
customer
centricity
in
Iran.
In
recent
years,
Iranian
users
have
not
had
necessary
access
to
foreign
platforms
various
fields.
Therefore,
one
private
banks
has
presented
a
unique
plan
comprehensive
platform
called
Pod
Smart
Land
which
integrates
large
number
different
fields
such
as
banking
finance,
education,
energy,
health,
tourism,
games
entertainment,
logistics,
agriculture.
By
using
this
platform,
can
meet
their
needs
faster,
easier,
safer
at
lowest
cost.
Moreover,
some
products
services
that
provided
increase
improve
lead
make
more
profits
for
organization.
