Understanding the impact of national culture differences on customers’ online social shopping behaviours

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103827 - 103827

Опубликована: Апрель 2, 2024

Язык: Английский

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Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety

Journal of Retailing and Consumer Services, Год журнала: 2022, Номер 71, С. 103208 - 103208

Опубликована: Ноя. 28, 2022

Consumers develop a passion for the use of innovations, which is critical determinant their success. Research has largely examined drivers initial acceptance digital assistants (DAs) and yet to fully understand factors driving or deterring consumers' towards DAs behavioural outcomes. Drawing on stimulus-organism-response framework, this study examines unique set (usefulness, ease use, privacy concern, localisation) that act as stimuli drive an organismic state DAs, how produces responses word-of-mouth (WOM) intention commitment DA use. The also technology anxiety moderates passion's impact WOM intentions commitment. findings show usefulness, localisation are significant explanatory variables DAs. Furthermore, results in its further effect explaining weakened by anxiety. Lastly, mediating mechanism through implications these theory practice highlighted.

Язык: Английский

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New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103295 - 103295

Опубликована: Март 5, 2023

Язык: Английский

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Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103327 - 103327

Опубликована: Март 20, 2023

Язык: Английский

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Effect of bargaining on pricing and retailing under a green supply chain management

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103285 - 103285

Опубликована: Март 5, 2023

Язык: Английский

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Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 73, С. 103366 - 103366

Опубликована: Апрель 15, 2023

Язык: Английский

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Solving the product uncertainty hurdle in social commerce: The mediating role of seller uncertainty

International Journal of Information Management Data Insights, Год журнала: 2023, Номер 3(1), С. 100169 - 100169

Опубликована: Март 6, 2023

Social commerce, which combines the transactional side of e-commerce with social interactions, has grown in popularity throughout last years. Despite fact that issue uncertainty been extensively discussed, little is known about mechanisms customers commerce employ to lessen their perceptions uncertainty. The role various factors, including return policy leniency, information quality, seller popularity, reputation, and number positive comments, product still understood. Additionally, literature indicates more research required on mediating According empirical evidence from 471 customers, review comments all have significant negative effects In addition, results demonstrate partially mediates relationships between these factors customers' commerce. These findings reveal important implications for both practice theory.

Язык: Английский

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Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective

Journal of Retailing and Consumer Services, Год журнала: 2023, Номер 75, С. 103492 - 103492

Опубликована: Июль 27, 2023

This paper seeks to develop an integrated conceptual framework explain the conditions that lead consumers' behaviour when purchasing refurbished products. Innovative methodology was used, including "fuzzy-set qualitative comparative analysis" (FsQCA), explore factors affecting in this regard. Data gathered from 472 consumers were used test suggested model. The results revealed ethical constructs (i.e., "moral obligation, moral accountability, outrage"), threat and coping appraisal variables perceived severity, venerability), value are key drivers of purchase findings also outrage, venerability, egoistic value, attitude necessary stimulate behaviour, while rewards, cost, altruistic although sufficient, not themselves necessary. study offers useful implications for retailers, re-manufacturers, which may help enhance their marketing strategies policies.

Язык: Английский

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Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture

Journal of Business Research, Год журнала: 2023, Номер 170, С. 114303 - 114303

Опубликована: Окт. 14, 2023

Our paper explores how individual customers' promoter scores are linked to their electronic word-of-mouth (e-WOM) behaviour under different cultural contexts. We conducted two studies using experimental design addresses these research questions. The first study utilised a unique dataset comprising 4,864 hotel guests, enabling comparison between the intentions suggested by and actual e-WOM they subsequently engaged in on various online platforms. second used data collected from four countries (I.e., US, UK, China, Egypt) validate results of 1 explore influence national culture relationships behaviour. findings revealed that have significant positive effect message valence. Study 2 validated it also net score WOM negative increases with increasing collectivism, power distance, uncertainty avoidance, masculinity. provides meaningful theoretical practical implications for hotels managers.

Язык: Английский

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Determinants of open government data usage: Integrating trust theory and social cognitive theory

Government Information Quarterly, Год журнала: 2023, Номер 40(4), С. 101857 - 101857

Опубликована: Июнь 22, 2023

Язык: Английский

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