The Impact of Service Quality and Customer Experience in Online Store Choice and Platform-Exit Behavior DOI
Reeju Guha, Daniel Corsten

Опубликована: Янв. 1, 2024

Язык: Английский

Examining channel choice preferences for grocery shopping during the Covid-19 pandemic DOI Creative Commons

Ibukun Titiloye,

Md Al Adib Sarker, Xia Jin

и другие.

International Journal of Transportation Science and Technology, Год журнала: 2023, Номер 14, С. 57 - 72

Опубликована: Март 22, 2023

Research on grocery shopping channel preferences has been growing in the wake of Covid-19 pandemic. However, few studies have utilized discrete choice experiment (DCE) to elicit choices hypothetical scenarios. Moreover, attitudinal factors, which may better explain preference heterogeneity, are rarely considered. Given that evolution behavior context pandemic huge implications for transportation planning and modeling, this study aims examine consumers' through a DCE was constructed with three channels (home delivery, curbside pickup, in-store) five time–cost attributes (product price, time, delivery cost, travel time). 8,603 responses were elicited from 1,229 Florida residents between February April 2021. Information various aspects respondents' attitudes as well their socio-demographic household attributes, activities, distance store also collected. Using mixed logit modeling analyses, results indicate individuals low education, low- middle-income earning households, or more vehicles, having full access vehicle tended prefer in-store shopping. Also, perceived security risk, pro-alternative mobility options, pro-local shopping, shorter distances stores predisposed toward Alternatively, females, young middle-aged individuals, workers, large households home pickup. Technology savviness, pro-environment, pro-online enjoyment drivers pickup purchases, while cost time consciousness did not show significant effects. Overall, findings retailers, planners, policymakers.

Язык: Английский

Процитировано

16

Spatial and social heterogeneities of residents’ online shopping behaviors within a large Chinese city: The case of Weifang DOI
Zongcai Wei, Qijing Tang,

Feng Zhen

и другие.

Applied Geography, Год журнала: 2024, Номер 167, С. 103289 - 103289

Опубликована: Май 9, 2024

Язык: Английский

Процитировано

6

Modeling Telecommuting and Teleshopping Preferences in the Post-Pandemic Era DOI Creative Commons
Shivam Khaddar, Mahmudur Rahman Fatmi

Transportation Research Record Journal of the Transportation Research Board, Год журнала: 2024, Номер 2678(8), С. 803 - 820

Опубликована: Янв. 13, 2024

COVID-19 mitigation measures triggered a sharp increase in the adoption of teleshopping and telecommuting activities. However, there is need to understand extent which past frequencies experiences will affect post-pandemic teleactivity behavior. Moreover, are interconnected, relationship may exist between them world. This study investigates preferences toward online grocery shopping, food ordering, working from home by using multivariate ordered probit (MVOP) model. The data come web-based survey conducted for Central Okanagan region Canada. Model results confirm presence unobserved factors influencing choices. Looking at endogeneity, after pandemic revealed positive effect on shopping. were not same ordering. also significant impact preferences. Overall, findings provide important insights into activity travel patterns can be used robust policymaking.

Язык: Английский

Процитировано

5

From clicks to consequences: a multi-method review of online grocery shopping DOI
Arvind Shroff, Satish Kumar, Luisa M. Martinez

и другие.

Electronic Commerce Research, Год журнала: 2023, Номер 24(2), С. 925 - 964

Опубликована: Окт. 23, 2023

Язык: Английский

Процитировано

10

Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior DOI Creative Commons
Jan Blömker, Carmen‐Maria Albrecht

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103806 - 103806

Опубликована: Март 25, 2024

This study investigates the role of individual differences in channel choice and switching behavior a multichannel environment using latent class analysis on data from 1512 customers. Psychographic variables five domains (risk attitudes, cognitive ability, motivation, personality, decision-making style) serve as covariates for customer behavior. We identify six segments that differ significantly psychographic (readiness to take risks, need cognition, autotelic instrumental touch, rational intuitive styles). The results advance theory-building present insights proactively managing journeys distinct segments.

Язык: Английский

Процитировано

4

Behavioural Nudging for Greener Travel: A Discrete Choice Experiment in the Greater Toronto Area DOI Creative Commons
Kaili Wang,

Melvyn Li,

Junshi Xu

и другие.

Energy, Год журнала: 2025, Номер unknown, С. 135745 - 135745

Опубликована: Март 1, 2025

Язык: Английский

Процитировано

0

Strukturelle Veränderungen und lokale Antworten im Einzelhandel: Immobilien, Logistik und kommunale Politik DOI

Cordula Neiberger,

Sina Hardaker, Thomas Wieland

и другие.

Springer eBooks, Год журнала: 2025, Номер unknown, С. 93 - 133

Опубликована: Янв. 1, 2025

Процитировано

0

Handelslandschaften: Vielfalt der Räume, Dynamik der Märkte DOI

Cordula Neiberger,

Sina Hardaker, Thomas Wieland

и другие.

Springer eBooks, Год журнала: 2025, Номер unknown, С. 135 - 182

Опубликована: Янв. 1, 2025

Процитировано

0

What retail apocalypse? A Delphi forecast of commercial space demand in the Toronto region DOI
Christopher Daniel, Tony Hernandez

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 77, С. 103670 - 103670

Опубликована: Янв. 5, 2024

Язык: Английский

Процитировано

3

Investigating e-grocery shopping behavior and its travel effect DOI Creative Commons

Ibukun Titiloye,

Md Al Adib Sarker, Xia Jin

и другие.

International Journal of Transportation Science and Technology, Год журнала: 2023, Номер 13, С. 91 - 105

Опубликована: Дек. 7, 2023

Since the adoption rate of e-grocery skyrocketed in wake Covid-19 pandemic due to influx first-time shoppers, grocery shopping behavior has been evolving and travel effects are largely unknown. Thus, this study sought examine relationship between consumers' online in-store, influencing factors (i.e., socio-demographic characteristics, household attributes, personal attitudes). To achieve this, information relating in-store purchase frequencies, attitudes more than 2,000 Florida residents were collected through an survey. Using a bi-directional structural equation modeling (SEM) approach, our results show that exhibits no significant effect on frequency, but reduced frequency shopping. Also, positive attitude toward some aspects shopping, preference for alternative modes, tech savviness associated with frequent while cost consciousness joy encouraged Several attributes also found have direct indirect mediated via frequencies. Overall, provides insights into demand highlights need retailers transport planners collaborate order mitigate potential e-grocery.

Язык: Английский

Процитировано

7