Behaviour and Information Technology,
Год журнала:
2024,
Номер
unknown, С. 1 - 22
Опубликована: Дек. 20, 2024
In
this
study,
we
aim
to
gain
a
comprehensive
understanding
of
factors
that
precede
and
follow
very
rich
system
usage
within
the
specific
use
context
contemporary
IS.
Based
on
in-depth
review
literature
analysis
prior
studies,
propose
conceptual
research
model
links
comprehensiveness
usage,
behaviour,
continuance
moderated
by
habit.
We
empirically
evaluate
using
longitudinal
data
collected
over
two
periods
from
users
video
conferencing
applications.
The
study
findings
suggest
is
pivotal
explain
IS
but
tied
technological
functionalities
information
systems
in
use.
Advances in e-business research series,
Год журнала:
2024,
Номер
unknown, С. 216 - 233
Опубликована: Июль 17, 2024
Organizations
are
increasingly
adding
new
service
delivery
channels
to
make
their
products
and
services
readily
available
in
such
an
environment.
Omnichannel
retailing
will
help
organizations
provide
better
consumer
while
making
it
easy
for
them
do
business
when
appropriately
implemented.
By
implementing
omnichannel
retailing,
benefit
from
high
operational
efficiency,
financial
performance,
smoother
communication,
a
satisfied,
loyal
customer
base.
Therefore,
this
study
tries
explore
the
current
situation
of
retail
industry
India,
major
actors
or
players
ecosystem,
processes
adopted
customers.
The
be
qualitative
nature
is
approached
through
SAP
(situation-actor-processes)
–
LAP
(learnings-actions-performance)
framework
synthesize
learning
scenario
propose
actions
set
performance
measures.
Solusi,
Год журнала:
2024,
Номер
22(3), С. 261 - 261
Опубликована: Июль 31, 2024
<p>Persaingan
bisnis
asuransi
semakin
ketat
dari
waktu
ke
waktu.
Pelanggan
senantiasa
akan
membeli
produk-produk
yang
dapat
memberikan
jaminan
baik.
<em>Repurchase
intention</em>
sering
dimaknai
sebagai
keinginan
pelanggan
ulang
komoditas
atau
jasa
ditawarkan
di
pasar.
Kualitas
pelayanan
lebih
ditekankan
oleh
pada
perusahaan
berhubungan
dengan
layanan
penjualan
dan
pemasaran,
kemampuan
R
&
D
inovatif
terhadap
kesediaan
untuk
kembali
produk
asuransi.
Banyak
hal
mempengaruhi
<em>repurchase
diantaranya
<em>perceived
value,
expected
switching
cost
</em>dan<em>
brand
preference</em>.
Tujuan
penelitian
ini
adalah
menganalisis
variabel
mediasi
<em>brand
preference</em>
pengaruh
value
</em>pada<em>
repurchase
sekaligus
menawarkan
model
empiris
mengangkat
unik
dalam
bidang
Populasi
sampel
digunakan
Indonesia
berjumlah
269
teknik
<em>purposive
sampling</em>.
Metode
pengumpulan
data
menggunakan
kuesioner.
Teknik
analisis
SEM
software
AMOS.
Hasil
membuktikan:
1).
<em>Perceived
value</em>
2).
intention</em>.
3).
<em>Expected
cost</em>
4).
5).
<em>Brand
Penelitian
kontribusi
positif
kepada
agar
mempertahankan
kepercayaan
konsumen
terbaiknya
sehingga
selalu
berminat
asuransi<strong>.</strong></p>
Procedia Computer Science,
Год журнала:
2024,
Номер
242, С. 633 - 639
Опубликована: Янв. 1, 2024
With
the
increasing
cross-channel
shopping
behavior
of
consumers,
retailers
are
making
changes
to
implement
an
omnichannel
integration
strategy
achieve
channel
synergy
and
offer
customers
a
highly
consistent
seamless
experience.
Improving
effectiveness
strategies
enhance
consumer
retention
presents
urgent
challenge
for
companies.
Therefore,
this
study
constructs
theoretical
framework
based
on
S-O-R
model,
designating
quality
as
independent
variable,
customer
satisfaction
mediator,
product
involvement
moderator.
A
total
299
valid
questionnaires
were
collected
analyzed
examine
interrelationships
among
these
variables.
Findings
indicate
that
positively
impacts
behavior;
serves
partial
mediating
role,
moderates
relationship
between
retention.
Based
findings,
offers
recommendations
aiming
retention:
integrate
resources,
satisfaction;
pay
attention
involvement,
customize
individual
needs.
Behaviour and Information Technology,
Год журнала:
2024,
Номер
unknown, С. 1 - 22
Опубликована: Дек. 20, 2024
In
this
study,
we
aim
to
gain
a
comprehensive
understanding
of
factors
that
precede
and
follow
very
rich
system
usage
within
the
specific
use
context
contemporary
IS.
Based
on
in-depth
review
literature
analysis
prior
studies,
propose
conceptual
research
model
links
comprehensiveness
usage,
behaviour,
continuance
moderated
by
habit.
We
empirically
evaluate
using
longitudinal
data
collected
over
two
periods
from
users
video
conferencing
applications.
The
study
findings
suggest
is
pivotal
explain
IS
but
tied
technological
functionalities
information
systems
in
use.
