Does strategic return promote word-of-mouth recommendation? An empirical study based on consumption experience theory DOI

Hongchao Zhang,

Kunlu Zhou,

Hang Chen

и другие.

Electronic Commerce Research, Год журнала: 2024, Номер unknown

Опубликована: Дек. 18, 2024

Язык: Английский

Social media influencer over-endorsement: Implications from a moderated-mediation analysis DOI Creative Commons
Chee Wei Cheah, Kian Yeik Koay, Weng Marc Lim

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103831 - 103831

Опубликована: Март 26, 2024

The surge in social media's popularity has catalyzed the emergence and growth of media influencers (SMIs) their pivotal role marketing strategy. This study examines impact SMI over-endorsement on consumer purchase intentions, mediating this relationship through influencer authenticity credibility, moderating it with product interest. Employing a moderated-mediation model using partial least squares structural equation modeling (PLS-SEM), analyzes survey data collected from 303 users. Contrary to intuitive expectations, does not directly affect intentions; instead, its negative influence is significantly mediated by reduced perceptions credibility among SMIs, interest serving as mitigating mechanism. revelation challenges conventional beliefs revealing that repercussions excessive endorsements are erosion, overshadowing any concerns regarding authenticity. Importantly, adverse effect can be mitigated fostering strategic buffer. suggests rather than curtailing endorsement frequencies, brands SMIs should focus amplifying (e.g., enhancing engagement relevance) thus sustain or even increase activities without compromising perceived influencers, thereby maintaining effectiveness campaigns. therefore contributes novel insights into dynamics marketing, particularly effects behavior conditions under which these may neutralized.

Язык: Английский

Процитировано

26

The potency of audiovisual attractiveness and influencer marketing: The road to customer behavioral engagement DOI
Naeem Akhtar, Umar Iqbal Siddiqi,

Ritika Gugnani

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103807 - 103807

Опубликована: Март 19, 2024

Язык: Английский

Процитировано

9

How celebrity attributes damage customer–brand relationship in live streaming commerce: a dark side DOI
Zhucheng Shao, Jessica Sze Yin Ho, Garry Wei–Han Tan

и другие.

Journal of Brand Management, Год журнала: 2024, Номер 31(6), С. 593 - 615

Опубликована: Май 4, 2024

Язык: Английский

Процитировано

6

Virtual Influencers in Consumer Behaviour: A Social Influence Theory Perspective DOI Creative Commons
Dinara Davlembayeva,

Simos Chari,

Savvas Papagiannidis

и другие.

British Journal of Management, Год журнала: 2024, Номер 36(1), С. 202 - 222

Опубликована: Май 30, 2024

Abstract Although virtual influencers, that is, computer‐generated personas, have been a growing trend in marketing, we still know very little about their impact on consumers’ attitudes and behaviour. To bridge this gap, study: (a) explores individuals’ acceptance of influences induced by influencers (b) investigates how influence translates into Drawing Social Influence Theory, first conducted comprehensive literature review to extract the key attributes (i.e. warmth, relatedness, interactivity, competence, empathy, uniqueness, fairness credibility) as enablers engagement can determine acceptance. Then, based 601 survey responses using fuzzy‐set qualitative comparative analysis, analysed associations between engagement, processes compliance, identification internalization) behavioural (purchase intention behaviour adoption). Our findings highlight various sets influencer lead high degrees internalization, responses. We contribute explaining causes persuasiveness effectiveness stimulating study also offers practical insights brand managers leverage online marketing strategies.

Язык: Английский

Процитировано

6

Understanding the switching intention to virtual streamers in live streaming commerce: innovation resistances, shopping motivations and personalities DOI
Zhucheng Shao

Journal of Research in Interactive Marketing, Год журнала: 2024, Номер unknown

Опубликована: Июль 13, 2024

Purpose The rise of virtual streamers in live streaming commerce has gained momentum, driven by the increasing prevalence human–computer interactivity and artificial intelligence. However, achieving its broader adoption necessitates a comprehensive understanding consumers' intention to switch from conventional human streamer services as alternatives. To bridge this knowledge gap, study endeavours introduce substantiate an asymmetric model incorporating innovation barriers, shopping motivations personalities, shedding light on switch. Design/methodology/approach An online survey was conducted United Kingdom analysed using approach that integrates Necessary Conditions Analysis (NCA), Artificial Neural Networks (ANNs) fuzzy-set Qualitative Comparative (fsQCA). Findings results unveiled six configurations arrangements, each them characterised unique combination causation. Originality/value In knowledge, presents significant contribution revealing both determinants stimulate or hamper desire based consumer-centric perspectives. practice, is critical for helping practitioners overcome difficulties related make educated judgements when promoting developing marketing strategies commerce.

Язык: Английский

Процитировано

6

Consumers' adoption intention to Metaverse applications: An exploration through fsQCA approach DOI
Jingbo Yuan, Sayed Kifayat Shah, Zhiqi Li

и другие.

Journal of Consumer Behaviour, Год журнала: 2024, Номер 23(5), С. 2472 - 2485

Опубликована: Май 13, 2024

Abstract Metaverse is an emergent technology that facilitates consumer interaction and participation in various activities within integrated virtual environment. Considering the Metaverse's swift growth, comprehension of perspectives inclinations its prospective users critical. configuration complexity theories, this article examines causal patterns factors fragmented concerning using applications (M‐apps). It does so by examining how functional (ease use, privacy), social (interactivity, presence), personality (locus control, openness to experience) combine as configurations describe adoption (MTA). Hence, fuzzy‐set qualitative comparative analysis employed empirically examine proposed configurational model analyzing a sample 372 Chinese consumers different M‐Apps. The notable MTA was determined be explained under four distinct solutions with varying function, social, combinations. findings paper's constitute scholarly practical contribution acceptance M‐apps, allowing for customization functionality meet every consumer's needs.

Язык: Английский

Процитировано

4

I am too young for this! A moderated-mediation model of metaverse commerce resistance DOI
Keng‐Boon Ooi, Jun-Jie Hew, Eugene Cheng-Xi Aw

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2025, Номер 84, С. 104224 - 104224

Опубликована: Янв. 7, 2025

Язык: Английский

Процитировано

0

A new social media programme for brands? A study of the relationship between virtual influencers and brand followers DOI

Zhiwei Guo,

Hongtao Yang, Hongtao Yang

и другие.

Journal of Retailing and Consumer Services, Год журнала: 2025, Номер 84, С. 104241 - 104241

Опубликована: Янв. 31, 2025

Язык: Английский

Процитировано

0

Unraveling the path to smart manufacturing advancement: insights from necessary condition and fuzzy-set qualitative comparative analyses DOI
Francesco Arcidiacono, Matteo Podrecca, Florian Schupp

и другие.

Industrial Management & Data Systems, Год журнала: 2025, Номер unknown

Опубликована: Март 29, 2025

Purpose Smart manufacturing (SM), a key dimension of the Industry 4.0 paradigm, envisions transformation traditional production systems into autonomous, interconnected and data-driven networks. By leveraging advanced technologies, SM promises to enhance firms’ competitiveness operational efficiency. Despite its strategic relevance, many companies still struggle achieve high levels advancement. While operations management literature has identified several technical social factors crucial for advancement, there is little empirical evidence regarding relevance each factor in path. Building on socio-technical theory, this study aims understand specific sequence which firms need deploy advance whether combinations enable higher Design/methodology/approach This combines necessary condition analysis (NCA) fuzzy-set qualitative comparative (fsQCA) using survey data from 234 automotive component industry. Findings The results NCA suggest that must be deployed SM. Initial stages adoption require limited set baseline factors, while necessitate broader array factors. Additionally, findings show advancing does not maximize magnitude every but rather ensure minimum presence critical indicating existence saturation effects. outcomes fsQCA further reveal certain strictly their own, play role within configurations, illustrating how interplay sequencing tailored drives successful Research limitations/implications Our advances theory by reframing alignment as dynamic evolving process adapts varying priorities at different uncovering stage, we provide deeper understanding can navigate complexities progress. Moreover, enrich research demonstrating enablers interact emphasizing importance tailoring strategies context-specific requirements, moving beyond static frameworks highlight stage-specific pathways drive sustainable Practical implications offer practical guidance executives, detailing allocate resources strategically adapt configurations align with unique requirements transformation, thereby facilitating more streamlined effective progression toward capabilities. Originality/value first quantitative both reach maturity

Язык: Английский

Процитировано

0

How does digital technology innovation improve land green use efficiency? Evidence from NCA and dynamic fsQCA method DOI
Yang Chen, Yinghui Zhao, Lu Wang

и другие.

Environment Development and Sustainability, Год журнала: 2025, Номер unknown

Опубликована: Май 1, 2025

Язык: Английский

Процитировано

0