Information,
Год журнала:
2025,
Номер
16(6), С. 463 - 463
Опубликована: Май 30, 2025
Service
robots
(SRs)
are
increasingly
deployed
in
commercial
settings,
yet
the
factors
influencing
their
acceptance,
particularly
emotional
design
elements,
remain
understudied.
This
research
investigates
SR
acceptance
by
integrating
technology
model,
Computers
Are
Social
Actors
(CASA)
framework,
Kansei
engineering
(KE),
and
social
presence
theory
(SPT)
to
examine
how
elements
influence
user
responses
SRs.
Using
structural
equation
modeling
of
survey
data
from
318
shoppers
hotel
guests
China,
we
tested
relationships
between
CASA
attributes,
perceptions,
presence,
usage
intention.
The
results
revealed
that
communication
style
produced
strongest
effects
across
all
dimensions,
with
cuteness
coolness
directly
intention,
while
warmth
novelty
operate
through
mediation.
Multi-group
analysis
identified
significant
gender
differences
response
patterns:
male
users
prioritized
communication-driven
perceptions
female
responded
more
strongly
attributes.
These
findings
extend
our
understanding
service
robot
adoption,
highlighting
critical
roles
design,
style,
differences,
suggesting
differentiated
approaches
for
diverse
segments.
Sustainability,
Год журнала:
2025,
Номер
17(2), С. 798 - 798
Опубликована: Янв. 20, 2025
The
present
research
explores
how
sustainability
practices
affect
customer
relationship
quality
in
retail
stores.
study
factors
like
sustainable
product
recommendations,
smart
energy
efficiency
displays,
green
certification,
and
eco-friendly
packaging
their
effect
on
engagement,
perception,
loyalty.
Using
a
cross-sectional
approach,
data
was
collected
from
745
customers
through
structured
surveys
to
understand
views
initiatives
behavior
patterns.
employs
Structural
Equation
Modelling-Partial
Least
Squares
(SEM-PLS)
using
SMART
PLS4
for
analysis
laying
the
foundation
of
Expectation-Confirmation
Theory
(ECT).
findings
reveal
that
enhance
interactions
highlight
importance
consumer
perceptions
evaluating
effectiveness
these
making
it
significant
improve
quality,
leading
better
business
performance
increased
significance
extends
its
contribution
United
Nations
Sustainable
Development
Goals
(SDGs)
by
promoting
responsible
consumption
production
(SDG12),
partnerships
SDG
17,
industry,
Innovation,
Infrastructure
(SDG9).
conceptual
framework
built
ECT
architected
SEM-PLS
aligns
with
highly
relevant
novellas
integrates
advanced
addressing
critical
gap
existing
literature.
Future Business Journal,
Год журнала:
2025,
Номер
11(1)
Опубликована: Март 10, 2025
Abstract
The
rapid
incorporation
of
Artificial
Intelligence
(AI)
technologies
into
higher
education
is
shifting
the
focus
toward
understanding
students’
perspectives
and
factors
affecting
adoption
AI
chatbots
to
maximize
their
use
in
online
virtual
educational
environments.
This
study
fills
an
important
gap
literature
by
examining
direct
mediated
relationships
key
constructs
such
as
perceived
usefulness,
ease
use,
technical
competency
chatbot
usage.
aims
investigate
mindsets
regarding
adopting
for
effectiveness
learning
education.
Data
were
collected
from
429
university
students
analyzed
using
partial
least
squares-based
structural
equation
modeling
(PLS-SEM)
technique.
results
revealed
that
usefulness
(PU),
(PEU),
tech
(TC)
have
a
significant
impact
on
capability.
Subjective
norm
(SN)
has
no
capability
significantly
influences
effectiveness.
findings
indicated
mediates
effect
PU,
PEU,
TC
chatbots;
however,
there
mediating
relationship
between
SN
Facilitating
conditions
moderate
PU
research
addresses
new
insight
within
context
education,
particularly
demonstrating
moderating
function
tech-competent
concepts.
Sustainability,
Год журнала:
2025,
Номер
17(6), С. 2566 - 2566
Опубликована: Март 14, 2025
Environmental,
Social,
and
Governance
(ESG)
frameworks
have
gained
prominence
in
driving
corporate
sustainability
ethical
leadership.
Despite
their
significance,
limited
researches
explored
direct
influence
on
social
outcomes
within
organizations.
The
present
research
examines
the
impact
of
ESG
factors
leadership
employee
well-being,
diversity,
community
engagement,
training.
It
highlights
role
fostering
sustainability,
governance
transparency,
workplace
inclusivity
while
aligning
with
key
SDGs.
Structural
equation
modeling–partial
least
squares
(SEM-PLS)
formative–reflective
assessment
variables,
leadership,
organizational
outcomes.
sample
size
871
respondents
ensured
statistical
validity
reliability.
study
analyzes
characteristics,
results
using
SEM-PLS
4
a
measuring
approach.
indicates
that
good
improve
inclusiveness,
supporting
SDG
3
(Good
Health
Well-Being)
8
(Decent
Work
Economic
Growth).
These
highlight
critical
practices
responsible,
inclusive,
sustainable
culture,
further
promoting
16
(Peace,
Justice,
Strong
Institutions).
This
contributes
to
growing
discourse
ESG-driven
its
long-term
resilience
responsibility.
insights
contribute
advancing
business
strategies
reinforcing
resilience.
Abant Sosyal Bilimler Dergisi,
Год журнала:
2025,
Номер
25(1), С. 365 - 389
Опубликована: Март 24, 2025
The
use
of
artificial
intelligence
(AI)
in
the
retail
sector
is
steadily
increasing.
This
study
aims
to
reveal
usage
AI
retailing
over
years.
For
thisKoh
purpose,
137
studies
published
Journal
Retailing
and
Consumer
Services
were
analyzed
according
SPAR-4-SLR
protocol.
reviewed
across
four
domains:
publication
year,
consumer
approach,
technology
applied,
theoretical
framework.
Findings
indicate
that
most
2024,
primarily
focusing
on
purchasing
behavior,
extensive
chatbots,
frequent
application
Technology
Acceptance
Model
(TAM)
grounding.
research
distinguishes
itself
by
examining
retailer-consumer
behavior
relationship,
mainly
contributing
current
knowledge
this
area.
Keywords:
AI,
ıntelligence,
retailing,
behaviour
Young Consumers Insight and Ideas for Responsible Marketers,
Год журнала:
2025,
Номер
unknown
Опубликована: Апрель 10, 2025
Purpose
This
study
aims
to
investigate
the
influence
of
service
robot
anthropomorphic
factors
on
trust
and
emotion,
which
subsequently
affect
consumer
outcomes
such
as
value
co-creation
wellbeing.
Design/methodology/approach
The
authors
gathered
empirical
data
282
Gen
Z
visitors
at
a
library
where
concierge
was
actively
deployed.
Structural
equation
modelling
used
examine
hypothesised
relationships.
Findings
findings
reveal
significant
positive
effects
social
capability
warmth
emotion.
In
addition,
mediating
roles
emotion
moderating
interest
in
new
technology
frequency
visit
are
established.
Practical
implications
suggest
that
companies
should
prioritise
cultivating
emotional
connections
enhance
experiences
with
robots.
Originality/value
To
best
authors’
knowledge,
this
research
is
first
antecedents
both
wellbeing
an
actual
fieldwork
setting.
