Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships DOI Creative Commons
Kristina Čižiūnienė,

Augustė Šiugždinytė,

Jonas Matijošius

и другие.

Logistics, Год журнала: 2025, Номер 9(1), С. 16 - 16

Опубликована: Янв. 20, 2025

Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These greatly affect customer satisfaction, so it is important to understand how they are connected. Methods: Three hundred seventy-five complaints made between 2021 2023 were analyzed. Paniotto’s method was used ensure that study data accurately represented situation. Pearson’s correlation coefficients helped find statistical links different problems. Results: analysis revealed significant linkages among core issues. A strong positive found damaged shipments misdelivered (r = 0.93835) prolonged delays lost goods 0.9188). findings suggest addressing one issue may reduce prevalence others, given their tendency coexist. Conclusions: emphasizes necessity for firm execute comprehensive strategy improve overall quality services. Addressing concerns such as poor critical since closely related damage loss, which affects satisfaction.

Язык: Английский

Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships DOI Creative Commons
Kristina Čižiūnienė,

Augustė Šiugždinytė,

Jonas Matijošius

и другие.

Logistics, Год журнала: 2025, Номер 9(1), С. 16 - 16

Опубликована: Янв. 20, 2025

Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These greatly affect customer satisfaction, so it is important to understand how they are connected. Methods: Three hundred seventy-five complaints made between 2021 2023 were analyzed. Paniotto’s method was used ensure that study data accurately represented situation. Pearson’s correlation coefficients helped find statistical links different problems. Results: analysis revealed significant linkages among core issues. A strong positive found damaged shipments misdelivered (r = 0.93835) prolonged delays lost goods 0.9188). findings suggest addressing one issue may reduce prevalence others, given their tendency coexist. Conclusions: emphasizes necessity for firm execute comprehensive strategy improve overall quality services. Addressing concerns such as poor critical since closely related damage loss, which affects satisfaction.

Язык: Английский

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