A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II DOI Creative Commons
Claudia Editt Tornero Becerra, Fagner José Coutinho de Melo, Larissa de Arruda Xavier

и другие.

Systems, Год журнала: 2024, Номер 12(10), С. 422 - 422

Опубликована: Окт. 10, 2024

Service quality is crucial to consumer loyalty. However, it challenging understand and meet customer expectations effectively. Translating feedback into actionable insights in the service industry poses difficulties, particularly without a systematic approach that balances requirements with business constraints strategic objectives. This study proposes an integrates perspectives multi-criteria decision models by utilizing fuzzy Kano model capture perceptions minimize response uncertainty. It also uses 5W2H PROMETHEE II formulate improvement actions establish prioritizations, providing structured framework for managerial implementation. When implemented food truck sector, this proves effective addressing unique challenges, enhancing quality, boosting satisfaction, fostering offers valuable contribution management presenting replicable aids managers making decisions, aligning efforts, continuously improving initiatives within industry.

Язык: Английский

Version [1.1] - [MakeDecision: Online system for the graphical design of decision-making models in crisp and fuzzy environments] DOI Creative Commons
Jakub Więckowski, Wojciech Sałabun

SoftwareX, Год журнала: 2025, Номер 30, С. 102084 - 102084

Опубликована: Март 3, 2025

Язык: Английский

Процитировано

0

An extended multi-criteria group decision-making method based on preference ranking under Z-number environments DOI
Jian Li,

Yuanyuan Xiang,

Hong‐gang Peng

и другие.

Engineering Applications of Artificial Intelligence, Год журнала: 2025, Номер 149, С. 110573 - 110573

Опубликована: Март 17, 2025

Язык: Английский

Процитировано

0

Inverse optimization on the evaluations of alternatives in the Promethee II ranking method DOI
Alexandre Flachs, Yves De Smet

Omega, Год журнала: 2025, Номер unknown, С. 103325 - 103325

Опубликована: Март 1, 2025

Язык: Английский

Процитировано

0

Quantifying Residents’ Perceptions of Smart Community Construction through a Hybrid EWM-PROMETHEE II Method: A Case Study of Shenzhen, China DOI Creative Commons
Tiantian Gu,

Yongchao Wang,

Li Wang

и другие.

Land, Год журнала: 2024, Номер 13(8), С. 1197 - 1197

Опубликована: Авг. 4, 2024

Smart community construction (SCC) is pivotal for urban modernization, yet extant research often neglects the residents’ perceptions of these initiatives, focusing predominantly on technological advancements. A hybrid evaluation method integrating Entropy Weight Method (EWM) and PROMETHEE II was developed to quantify SCC. Through literature review expert interview, indicators SCC were identified, leading development an indicator system consisting 5 dimensions 25 indicators. The that combines EWM then applied level across five communities in Shenzhen city China, using data from 410 valid questionnaires. results indicated Baolong had highest SCC, while Nanyuan exhibited lowest ranking. Sensitivity analysis confirmed robustness results, thereby validating process. Moreover, recommendations proposed enhance smart initiatives. This not only introduces a novel expands body knowledge but also helps government develop sustainable strategies.

Язык: Английский

Процитировано

1

Multicriteria Analysis of Innovation Ecosystems and the Impact of Human Capital and Investments on Brazilian Industries DOI Creative Commons

Antonio Reinaldo Silva Neto,

Miguel Gustavo Gomes da Silva,

Fernando Henrique Taques

и другие.

Administrative Sciences, Год журнала: 2024, Номер 14(10), С. 241 - 241

Опубликована: Сен. 29, 2024

Innovation is one of the main factors associated with industrial growth, as it contributes to increased productivity, sustainability, and international competitiveness. There a certain degree complexity in measuring innovation, since there are various metrics for this purpose, each sector economy handles differently. In Brazil, Industrial Survey Technological (PINTEC) was developed construct sectorial indicators on innovation activities. Based these data, paper investigates how ten sectors performed during two historical series (2011 2014 2017) considering five criteria linked process impact qualified human capital. The problem analyzed light multicriteria decision analysis (MCDA), using preference ranking organization methods enrichment evaluation (PROMETHEE II) provide Brazilian sectors. results show have changed over years, highlighting that expenditure proved crucial companies’ commitment but also highly workforce emerged leading factor. Furthermore, research presents which contributed positively negatively sector, can serve drivers policy formulation strengthen industry.

Язык: Английский

Процитировано

1

Inverse Optimization on the Evaluations of Alternatives in the Promethee Ii Ranking Method DOI
Alexandre Flachs, Yves De Smet

Опубликована: Янв. 1, 2024

Язык: Английский

Процитировано

0

Site selection decision framework for origin-based aquatic product logistics center under ecological constraints: A case study of the Nansi Lake Region, China DOI

Zhixian Sun,

Yang Liu,

Hongbin Sang

и другие.

Aquaculture, Год журнала: 2024, Номер 594, С. 741427 - 741427

Опубликована: Авг. 6, 2024

Язык: Английский

Процитировано

0

A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II DOI Creative Commons
Claudia Editt Tornero Becerra, Fagner José Coutinho de Melo, Larissa de Arruda Xavier

и другие.

Systems, Год журнала: 2024, Номер 12(10), С. 422 - 422

Опубликована: Окт. 10, 2024

Service quality is crucial to consumer loyalty. However, it challenging understand and meet customer expectations effectively. Translating feedback into actionable insights in the service industry poses difficulties, particularly without a systematic approach that balances requirements with business constraints strategic objectives. This study proposes an integrates perspectives multi-criteria decision models by utilizing fuzzy Kano model capture perceptions minimize response uncertainty. It also uses 5W2H PROMETHEE II formulate improvement actions establish prioritizations, providing structured framework for managerial implementation. When implemented food truck sector, this proves effective addressing unique challenges, enhancing quality, boosting satisfaction, fostering offers valuable contribution management presenting replicable aids managers making decisions, aligning efforts, continuously improving initiatives within industry.

Язык: Английский

Процитировано

0