Quantitative and Qualitative Disclosure of Corporate Social Responsibility in the Aviation Sector DOI

Mohamed Boulesnam,

Ouissam Hocini,

Imad Rezazi

и другие.

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2024, Номер unknown, С. 77 - 114

Опубликована: Дек. 13, 2024

This chapter investigates the evolution of Corporate Social Responsibility (CSR) practices at Singapore Airlines from 2018 to 2024, with a focus on both quantitative and qualitative disclosures. As aviation airline industry face increasing pressure adopt sustainable due its significant environmental social impacts, Airlines' CSR efforts were critically examined. The study analyzes activities across key areas, including employees, environment, customers, community, identifying trends shifts in company's strategic focus. Through comprehensive analysis sustainability reports, research highlights growing emphasis employee welfare stewardship, reflecting broader towards more integrated approaches.

Язык: Английский

Behavioral drivers for cleaner hinterland transport in regional ports: Insights from the Yangtze River Delta DOI
Xiaodan Jiang, Wei Ren,

Zhifan Zhan

и другие.

Research in Transportation Business & Management, Год журнала: 2025, Номер 59, С. 101285 - 101285

Опубликована: Янв. 10, 2025

Язык: Английский

Процитировано

1

How stakeholders respond to airline sustainability signaling – a social media analysis DOI
Kaarle Setälä, Leena Aarikka‐Stenroos, Stephen J. Wright

и другие.

Corporate Communications An International Journal, Год журнала: 2025, Номер unknown

Опубликована: Янв. 10, 2025

Purpose The purpose of this study is to explore stakeholder responses an airline’s sustainability signaling act. Responding stakeholders, their interpretations and feedback the signal are studied in light theory corporate social responsibility (CSR). Design/methodology/approach This was conducted using media analytics approach. A total 7,002 publications public domain were collected from internet’s news services, blogs major websites. These posts subjected content, sentiment reach analyses. Findings Diverse groups, ranging industry professionals societal influencers, responded via a CSR-related press release, main types being general influencers society those working aviation or tourism industry. themes ranged sustainability, technical development future transport green transition policies. Hence, release as linked other discussions prevalent society. Sentiments mainly neutral positive, with very few negative stakeholders. Many supportive, critical did not contain accusations greenwashing. Practical implications Environmental CSR communications strategically important companies operating carbon-intensive industries. may view breakthroughs technology efficient way emissions reductions cascaded improvements processes practices. Utilizing new also affects several stakeholders creates opportunities for them. Knowledge on subject influence tone discussion. Originality/value views sustainability-related examines media, contributing research context airline by observing process over time along behavior actors involved.

Язык: Английский

Процитировано

1

CEOs’ and Directors’ perspective towards environmental sustainability and climate change DOI Creative Commons

Mariana Barbedo,

Paulo Rita, Ricardo F. Ramos

и другие.

Journal of Cleaner Production, Год журнала: 2025, Номер unknown, С. 145143 - 145143

Опубликована: Фев. 1, 2025

Язык: Английский

Процитировано

0

Attributes of Virtual and Augmented Reality Tourism Mobile Applications Predicting Tourist Behavioral Engagement DOI
Wajdy Omran, Beatriz Casais, Ricardo F. Ramos

и другие.

International Journal of Human-Computer Interaction, Год журнала: 2025, Номер unknown, С. 1 - 14

Опубликована: Март 3, 2025

Язык: Английский

Процитировано

0

AR Smart Glasses: The Feeling of Groundedness Mediator Effect DOI

Sara Quintal,

Ricardo F. Ramos, Paulo Rita

и другие.

International Journal of Human-Computer Interaction, Год журнала: 2024, Номер unknown, С. 1 - 11

Опубликована: Дек. 6, 2024

Augmented Reality (AR) smart glasses strengthen user interaction by merging real-world visuals with digital information. This study explores the impact of wearability, usability, and social influence on feeling groundedness purchase intentions for AR moderated privacy concerns. Text mining PLS-SEM were employed to analyze 3,164 Amazon online reviews. Results suggest that is influenced usability influence, while wearability showed no significant effect. Privacy concerns moderate relationship between intentions, emphasizing need measures improve trust. These findings create meaningful connections users, affecting their preferences, choices, willingness pay.

Язык: Английский

Процитировано

1

Evaluating Service Quality of Europe's Leading Airports Using Skytrax Ratings After Istanbul Airport's Launch DOI
Şahap Akan, Hakan Karataş

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2024, Номер unknown, С. 403 - 434

Опубликована: Дек. 13, 2024

The aim of this study is to evaluate the service quality five busiest airports in Europe, namely Istanbul Airport, London Heathrow Paris Charles De Gaulle Amsterdam Schiphol and Madrid Barajas, based on data from Skytrax, which ranks airlines airports. These ratings consider a range criteria, including terminal seating, cleanliness, signs, queuing times, food beverage, Wi-Fi connectivity, airport shopping, staff. Additionally, overall satisfaction for these services are also included. This examines impact criteria customer using multiple regression analysis. A total 511 collected between January 1, 2019, May 2024, were used analysis, was conducted Jamovi. results show that staff times most influential factors passenger satisfaction, while connectivity do not have significant satisfaction.

Язык: Английский

Процитировано

0

Determinants of Green Purchase Intentions in the Air Travel Industry DOI
Nadjim Mkedder

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2024, Номер unknown, С. 253 - 286

Опубликована: Дек. 13, 2024

The air travel industry, a major contributor to greenhouse gas emissions, has increasingly prioritized environmental concerns in its operations and marketing efforts. This chapter examines the factors influencing green purchase intentions among passengers of airlines industry using Necessary Condition Analysis (NCA) approach. Data was collected from 221 Algerian via structured questionnaire. findings reveal that perceived value, concern, knowledge, attitude are all crucial shaping purchasing airline sector. These insights valuable for managers aiming develop strategies effectively stimulate industry. Academically, this offers robust methodology through necessity logic explore consumer behavior with greater accuracy.

Язык: Английский

Процитировано

0

Quantitative and Qualitative Disclosure of Corporate Social Responsibility in the Aviation Sector DOI

Mohamed Boulesnam,

Ouissam Hocini,

Imad Rezazi

и другие.

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2024, Номер unknown, С. 77 - 114

Опубликована: Дек. 13, 2024

This chapter investigates the evolution of Corporate Social Responsibility (CSR) practices at Singapore Airlines from 2018 to 2024, with a focus on both quantitative and qualitative disclosures. As aviation airline industry face increasing pressure adopt sustainable due its significant environmental social impacts, Airlines' CSR efforts were critically examined. The study analyzes activities across key areas, including employees, environment, customers, community, identifying trends shifts in company's strategic focus. Through comprehensive analysis sustainability reports, research highlights growing emphasis employee welfare stewardship, reflecting broader towards more integrated approaches.

Язык: Английский

Процитировано

0