Jurnal Manajemen,
Год журнала:
2024,
Номер
28(2), С. 341 - 364
Опубликована: Июнь 13, 2024
This
research
investigates
the
relationships
between
e-service
quality,
customer
satisfaction,
and
loyalty
within
Indonesian
e-commerce,
explicitly
focusing
on
Shopee
platform.
Analyse
279
customers;
study
examines
impact
of
website
design,
service,
security,
fulfilment
satisfaction
loyalty.
Using
purposive
sampling
method
SEM-PLS
inferential
analysis,
findings
highlight
significant
influence
design
quality.
In
contrast,
service
security
exhibit
no
statistically
impact.
Interestingly,
efficient
emerges
as
a
pivotal
factor
in
enhancing
underscores
quality
paving
e-customer
loyalty,
directly
or
indirectly,
via
mediating
role
satisfaction.
The
implications
extend
to
actionable
insights
for
e-commerce
enterprises,
offering
strategic
guidance
navigate
succeed
competitive
digital
landscape
Indonesia.
Resources Conservation & Recycling Advances,
Год журнала:
2023,
Номер
18, С. 200148 - 200148
Опубликована: Апрель 16, 2023
A
study
in
Nigeria
examined
the
psychological
factors
affecting
face
mask
disposal
behavior
(DB)
during
COVID-19
pandemic.
The
Theory
of
Planned
Behavior
(TPB)
was
used,
with
awareness
consequences
and
institutional
barriers
added.
1183
respondents
completed
an
online
survey,
structural
equation
modeling
used
to
analyze
data.
original
TPB
model
revealed
that
attitudes,
perceived
behavioral
control,
subjective
norms
explained
65%
variance
respondents'
behavior.
Behavioral
intention
control
accounted
for
59.3%
DB.
extended
model,
which
included
barriers,
improved
model's
explanatory
power
by
12.8%.
Both
models
adequately
predicted
(FM)
behavior,
implications
policymakers
waste
management
authorities
design
interventions
promote
proper
FM
Jurnal Pendidikan IPA Indonesia,
Год журнала:
2023,
Номер
12(1), С. 43 - 54
Опубликована: Март 30, 2023
The
discovery
of
problems
linked
to
environmentally-friendly
behavior
and
several
antecedent
factors
motivates
this
study.
This
study
examines
the
effect
environmental
physics
understanding,
scientific
reasoning,
intentions
on
investigates
mediating
role
reasoning
intentions.
quantitative
used
an
associative
approach.
research
population
was
high
schoolers
in
West
Sumatra.
sample
407
Sumatra,
obtained
through
convenience
sampling.
Data
were
collected
by
applying
a
questionnaire.
objectives
answered
with
structural
equation
modeling
In
study,
are
significant
predictors
behavior.
results
show
that
had
relationship
between
understanding
(β=
0.098,
t
=
1.794,
p-value
0.006).
intention
has
no
0.045,
1.843,
0.066)
(β
0.018,
1.467,
0.143).
limitations
where
data
only
schools
so
generalizations
limited.
Cross-sectional
add
further
limitation
it.
Conversely,
augments
current
literature
focusing
previously
unstudied
Furthermore,
offers
novel
theoretical
explanation
for
realizing
Jurnal Manajemen,
Год журнала:
2024,
Номер
28(2), С. 341 - 364
Опубликована: Июнь 13, 2024
This
research
investigates
the
relationships
between
e-service
quality,
customer
satisfaction,
and
loyalty
within
Indonesian
e-commerce,
explicitly
focusing
on
Shopee
platform.
Analyse
279
customers;
study
examines
impact
of
website
design,
service,
security,
fulfilment
satisfaction
loyalty.
Using
purposive
sampling
method
SEM-PLS
inferential
analysis,
findings
highlight
significant
influence
design
quality.
In
contrast,
service
security
exhibit
no
statistically
impact.
Interestingly,
efficient
emerges
as
a
pivotal
factor
in
enhancing
underscores
quality
paving
e-customer
loyalty,
directly
or
indirectly,
via
mediating
role
satisfaction.
The
implications
extend
to
actionable
insights
for
e-commerce
enterprises,
offering
strategic
guidance
navigate
succeed
competitive
digital
landscape
Indonesia.
