The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity
International Journal of Contemporary Hospitality Management,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 28, 2025
Purpose
The
widespread
use
of
artificial
intelligence
(AI)
technology
in
the
hospitality
industry
has
triggered
concerns
among
frontline
service
employees
about
their
future
careers,
namely,
AI
awareness.
This
study
aims
to
explore
whether
awareness
influences
employees’
silence
through
psychological
contract
breach
and
this
process
is
contingent
on
moral
identity,
drawing
social
exchange
theory
identity
theory.
Design/methodology/approach
data
were
collected
from
355
Chinese
hotels
using
a
two-wave
survey.
SPSS
macro
PROCESS
Model
58
was
used
test
proposed
hypotheses.
Findings
increases
by
prompting
breach.
moderated
identity.
Specifically,
mitigates
effect
silence.
Practical
implications
Organizations
managers
should
pay
attention
impact
take
measures
help
them
better
adapt
rapidly
changing
work
environment.
In
particular,
it
helps
reduce
fostering
positive
attitudes
toward
AI,
maintaining
contracts
developing
identities.
Originality/value
enriches
research
outcomes
directing
our
Moreover,
not
only
explores
responses
that
make
as
“economic
persons”
but
also
examine
they,
“moral
persons,”
regulate
under
AI.
Exploring
dual
identities
bring
closer
realities
managerial
practice,
thereby
contributing
understanding
management
complex
shocks.
Язык: Английский
The Application Status and Technological Progress of Service Robots in Home Automation
Highlights in Science Engineering and Technology,
Год журнала:
2024,
Номер
119, С. 254 - 262
Опубликована: Дек. 11, 2024
This
paper
examines
the
application
status
and
technological
progress
of
service
robots
in
home
automation,
with
a
particular
focus
on
floor
cleaning
companion
for
Alzheimer's
patients.
The
evolution
has
been
driven
by
advancements
artificial
intelligence,
sensor
technology,
autonomous
navigation,
transforming
them
into
indispensable
tools
modern
households.
Floor
robots,
equipped
advanced
sensors
efficient
algorithms,
have
revolutionized
routine
household
chores
autonomously
maintaining
clean
floors.
Companion
such
as
Pepper
those
developed
projects
like
RAMCIP,
shown
promise
assisting
patients,
offering
both
practical
therapeutic
support.
article
also
delves
key
technologies
enabling
these
including
systems,
obstacle
avoidance
human-computer
interaction.
Despite
significant
progress,
challenges
remain,
particularly
optimizing
avoidance,
enhancing
HCI,
addressing
ethical
concerns
caregiving
roles.
concludes
highlighting
future
potential
to
further
integrate
smart
homes,
personalized
context-aware
solutions
meet
unique
needs
individual
Язык: Английский