Journal of Hospitality and Tourism Insights,
Год журнала:
2024,
Номер
8(5), С. 1927 - 1953
Опубликована: Дек. 26, 2024
Purpose
Since
the
COVID-19
epidemic,
number
of
restaurant
service
quality
studies
has
continued
to
increase.
However,
until
now,
there
not
been
an
overall
perspective
or
accurate
instructions
for
research
on
and
experiential
value
enhancement.
This
study
conducts
multiple
comparison
discover
differences
between
consumer-perceived
satisfaction
perspectives
hotel
fine
dining
chain
restaurants.
Design/methodology/approach
integrates
a
hotel’s
obtain
636
participants
(e.g.
Study
1
318
customers;
2
customers),
mainly
expanding
SERVQUAL
model
stimulus–organism–response
(S–O–R)
theory.
Findings
The
results
show
that
co-creation
mediating
effect
relationship
satisfaction.
In
addition,
customer
experiences
have
significant
moderating
outcomes
showed
is
critical
criterion
in
regulating
process
experience
delivery.
Practical
implications
Hotels’
should
pay
attention
item
risk
factor,
while
restaurants
enhance
excellence
factor
satisfy
changing
requirements.
Originality/value
provides
several
alternative
models
verify
robustness
empirical
results.
Highlights
brought
clarity
diverse
mediation-moderation
compare
consumer
perceived
predictions.
These
delve
into
how
different
requirements
after
epidemic
affect
satisfaction,
as
by
customers
consumed
restaurant.
Value
cocreation
emerge
pivotal
factors,
they
act
mediators
They
demonstrate
moderation
well
The Bottom Line Managing Library Finances,
Год журнала:
2024,
Номер
37(2), С. 179 - 206
Опубликована: Апрель 17, 2024
Purpose
This
study
aims
to
analyze
the
capacity
of
ecotourists
exhibit
behavior
that
aligns
with
ecotourist
scale
using
Rasch
model
measurement.
Design/methodology/approach
The
data
was
gathered
an
online
survey
incorporating
five
tenets
ecotourism
a
seven-point
rating
on
domestic
tourists
in
Indonesia.
Descriptive
statistics,
cross-tabulation
and
measurement
were
used
data.
Findings
identification
items
reliable
satisfactory.
most
challenging
for
services
tour
guide
who
concerned
about
environment.
Meanwhile,
respecting
cultural
differences
around
tourist
destination
accessible
behavior.
Most
respondents
demonstrated
fit
response
pattern
satisfactorily
met
validity
reliability
criteria.
Research
limitations/implications
did
not
compare
ecotourists’
ability
behave
by
type
conservation
visited
as
its
limitation.
However,
it
provides
significant
methodological
contribution
developing
implemented
well-established
behavioral
theories.
Practical
implications
Integrating
into
education,
incentivizing
eco-friendly
tourism
practices,
promoting
awareness,
supporting
local
businesses,
values
ensuring
safe
travels.
Originality/value
To
best
authors’
knowledge,
this
is
first
kind
be
conducted
It
uses
unique
innovative
method
reveal
unobserved
variables
findings
confirm
tourists’
behaviors
align
ecotourism.
Advances in hospitality, tourism and the services industry (AHTSI) book series,
Год журнала:
2024,
Номер
unknown, С. 1 - 26
Опубликована: Июнь 7, 2024
Tourists
are
pivotal
in
steering
the
sustainable
trajectory
of
destinations,
given
their
significant
impact
on
growth
and
development
through
environmental
behavior.
The
rise
regenerative
tourism
accentuates
imperative
responsible
conduct
for
ensuring
positive
outcomes
travel
experiences.
Environmental
behavior
tourists
is
complex,
shaped
by
attitudes,
perceptions,
awareness.
Globally,
inadequate
poses
dire
consequences
leading
to
deterioration.
This
not
only
influences
tourists'
preferences
towards
destinations
but
also
burdens
businesses
local
communities,
limiting
options.
chapter
delves
into
principles,
scrutinizes
intricacies,
explores
challenges
opportunities
fostering
within
tourism.
Sustainability,
Год журнала:
2024,
Номер
16(20), С. 8810 - 8810
Опубликована: Окт. 11, 2024
The
integration
of
digitalization
with
public
tourism
services
has
emerged
as
a
new
model
for
the
development
rural
services.
Silk
Road
Economic
Belt
is
crucial
area
future
industry.
Exploring
coupling
and
trends
significant
advancing
in
this
region.
This
study
applies
Complex
Adaptive
Systems
theory
Synergy
to
digitization
services,
clarifying
structure
service
system.
Based
on
this,
collaborative
evaluation
system
constructed,
focusing
Belt.
By
using
SMI-P
model,
ArcGIS
spatial
visualization,
Gini
coefficient,
kernel
density
methods,
was
measured
analyzed
paper.
findings
reveal
following:
(1)
shows
gradual
upward
trend,
yet
overall
level
collaboration
transitioning
from
state
imbalance.
(2)
Compared
Southwest,
Northwest
exhibits
lower
collaboration,
growing
disparities
indices
among
provinces,
although
there
trend
toward
higher
levels
aggregation.
(3)
trending
favorable
multi-dimensional
characterized
by
regional
features,
including
multi-polarization
unbalanced
development.
Finally,
optimization
paths
digital
were
proposed
study,
which
can
provide
guidance
improving
construction
exploring
clear
pathways.
Journal of Hospitality and Tourism Insights,
Год журнала:
2024,
Номер
8(5), С. 1927 - 1953
Опубликована: Дек. 26, 2024
Purpose
Since
the
COVID-19
epidemic,
number
of
restaurant
service
quality
studies
has
continued
to
increase.
However,
until
now,
there
not
been
an
overall
perspective
or
accurate
instructions
for
research
on
and
experiential
value
enhancement.
This
study
conducts
multiple
comparison
discover
differences
between
consumer-perceived
satisfaction
perspectives
hotel
fine
dining
chain
restaurants.
Design/methodology/approach
integrates
a
hotel’s
obtain
636
participants
(e.g.
Study
1
318
customers;
2
customers),
mainly
expanding
SERVQUAL
model
stimulus–organism–response
(S–O–R)
theory.
Findings
The
results
show
that
co-creation
mediating
effect
relationship
satisfaction.
In
addition,
customer
experiences
have
significant
moderating
outcomes
showed
is
critical
criterion
in
regulating
process
experience
delivery.
Practical
implications
Hotels’
should
pay
attention
item
risk
factor,
while
restaurants
enhance
excellence
factor
satisfy
changing
requirements.
Originality/value
provides
several
alternative
models
verify
robustness
empirical
results.
Highlights
brought
clarity
diverse
mediation-moderation
compare
consumer
perceived
predictions.
These
delve
into
how
different
requirements
after
epidemic
affect
satisfaction,
as
by
customers
consumed
restaurant.
Value
cocreation
emerge
pivotal
factors,
they
act
mediators
They
demonstrate
moderation
well
