Incidental negative emotions and tourist destination preferences: A choice model during lockdown DOI
Lingxu Zhou, Richard T.R. Qiu, Sha Wang

и другие.

International Journal of Tourism Research, Год журнала: 2024, Номер 26(4)

Опубликована: Июль 1, 2024

Abstract Incidental and discrete emotions can influence tourist decision‐making their preferences for destinations with different types of attractions activities. In this explorative study, we apply a choice model the cognitive appraisal theory emotion to examine those negative that emerged during Australia's lockdown on tourists' anticipated destination preferences. We find were influenced by both pre‐lockdown conditions. Negative exert significant impact selection attitudes toward social distancing measures. Travel motivations gender also affect Finally, address theoretical implications study regarding incidental travel make practical suggestions practitioners providing targeted products adjusting management marketing strategies.

Язык: Английский

Sentiment analysis of restaurant customer satisfaction during COVID-19 pandemic in Pattaya, Thailand DOI Creative Commons
Narong Pleerux, Attawut Nardkulpat

Heliyon, Год журнала: 2023, Номер 9(11), С. e22193 - e22193

Опубликована: Ноя. 1, 2023

The tourism and hospitality industry, particularly the restaurant business, has been greatly affected by COVID-19 pandemic. To comprehend customer behavior preferences during this unprecedented time, it is crucial to analyze online reviews. Thus, study utilized valence aware dictionary for sentiment reasoning (VADER) model examine TripAdvisor reviews of restaurants in Pattaya City, Chon Buri, Thailand, covering period 2017–2022, which encompasses both pre-pandemic pandemic years. findings reveal a significant decrease number notable increase negative sentiments compared normal circumstances. We noticed two concern areas, i.e., service staff, food taste, that should be addressed urgently. offer valuable insights into requirements, thereby empowering businesses enhance quality, satisfy strategically plan post-COVID-19 future.

Язык: Английский

Процитировано

9

Risk Management Strategies: An Empirical Analysis of Strategies Employed by Tourism Business Managers in Plateau State, Nigeria during the COVID-19 Pandemic DOI Creative Commons
Tina Odinakachi Iirmdu, Ronnie Donaldson

Modern Geográfia, Год журнала: 2024, Номер 19(1), С. 81 - 89

Опубликована: Янв. 1, 2024

81 Vol. 19, Issue 1, 2024: 81–98 DOI: 10.15170/MG.2024.19.01.05 Iirmdu, Tina Odinakachi1 – Donaldson, Ronnie2 Risk Management Strategies: An Empirical Analysis of Strategies Employed by Tourism Business Managers in Plateau State, Nigeria during the COVID-19 Pandemic 3 ABSTRACT The ‘new normal’ era pandemic had debilitating effects from a number restrictions on businesses that have significant impact travel and hospitality sectors. Chaos theory is applied to investigate risk management strategies employed tourism business managers State Nigeria, pandemic. Interview responses were subjected qualitative analysis findings this study are consistent with chaos theory. As for survival businesses, order new stability reemerged chaotic crisis era. Due their experiences epidemic, owners tourism-related enterprises decided base decisions planned behaviour. viewpoints valuable sources practical can be used event These priceless resources will help other sector players comprehend weigh alternatives handling such extraordinary situations future.

Язык: Английский

Процитировано

3

The impact of strategic agility on the strategic orientation during the Covid-19 crisis in Jordanian medical and pharmaceutical industries companies DOI

Fatima Mohammad Abufardeh,

Ahmad Albloush

Journal of Islamic accounting and business research, Год журнала: 2025, Номер unknown

Опубликована: Янв. 14, 2025

Purpose This study aims to explore the impact of strategic agility on orientation and its dimensions (retrenchment, perseverance, innovation exit strategies) in Jordanian medical pharmaceutical industries companies during COVID-19 crisis. Design/methodology/approach The researchers relied a descriptive-analytic methodology. population consisted 23 Amman, Jordan. sampling units were top managers these companies, represented by chief executive officers main department managers. sample size was 193. Questionnaires distributed collect data, while valid for analysis 165 questionnaires. Findings results showed that has positive effect orientation, as well on, strategies, but it an opposite retrenchment strategy. However, no statistically significant Originality/value pioneering is uniquely valuable through filling gap literature examining dynamic relationship between offering practical insights decision-makers enhance resilience contributes overcoming future crises.

Язык: Английский

Процитировано

0

Variety is better: How emodiversity is related with hotel guests’ repurchase intention DOI
Shanshi Li, Yun Dong,

Xiaojun Li

и другие.

International Journal of Hospitality Management, Год журнала: 2025, Номер 126, С. 104079 - 104079

Опубликована: Янв. 16, 2025

Язык: Английский

Процитировано

0

Understanding the Heterogeneity and Dynamics of Factors Influencing Tourist Sentiment with Online Reviews DOI Creative Commons
Bingbing Wang, Qiuhao Zhao, Zhe Zhang

и другие.

Journal of theoretical and applied electronic commerce research, Год журнала: 2025, Номер 20(1), С. 22 - 22

Опубликована: Фев. 7, 2025

Online reviews are crucial for identifying the factors that affect dynamic evolution of tourist sentiment, improving satisfaction. This study employs pre-trained models BERT and BERTopic social network analysis to examine 228,062 collected from Ctrip using Python. The influencing sentiment across natural tourism attractions (NTAs), cultural (CTAs), theme park (TPTAs) were explored before, during, after pandemic. findings reveal there was minimal change in types before during pandemic, significant changes values fluctuations both Regardless period, influences on negative more dispersed, while positive emotions polarized. Based these insights, we propose theoretical contributions improvement strategies enhancing resilience promoting high-quality development different attractions.

Язык: Английский

Процитировано

0

DMOs and Social Media Crisis Communication in Low-Responsibility Crisis: #VisitPortugal Response Strategies During COVID-19 DOI Creative Commons
Mariana Casal-Ribeiro, Rita Peres, Inês Boavida-Portugal

и другие.

Tourism and Hospitality, Год журнала: 2025, Номер 6(1), С. 49 - 49

Опубликована: Март 19, 2025

Guided by the situational crisis communication theory (SCCT), this study explores how a destination marketing organization (DMO) managed during prolonged low-responsibility crisis. It analyzes production process of communication, content shared on Facebook to protect destination’s image COVID-19, and evaluates which response strategies led higher audience engagement. This used single instrumental case with an exploratory sequential approach. A semi-structured interview was conducted Visit Portugal’s Communication Digital Marketing Director. Then, from Portugal, posted between 1 January 2020 5 May 2023, collected analyzed. By analyzing DMO’s workflow, decision-making processes, social media, it found that secondary effectively safeguarded improved image, leading provides DMOs valuable insights into development effective when navigating crises.

Язык: Английский

Процитировано

0

What to Say and How to Say it: Impacts of Content Type and Linguistic Style on Sales Performance on Live Streaming Platforms DOI
Lijuan Luo, Yuwei Wang, Yujie Zheng

и другие.

International Journal of Electronic Commerce, Год журнала: 2025, Номер 29(2), С. 235 - 271

Опубликована: Март 27, 2025

Язык: Английский

Процитировано

0

Social Media Crisis Communication in the Tourism and Hospitality Sector: An Empirical Investigation in the Cruise Industry DOI
Ginevra Testa

International series in advanced management studies, Год журнала: 2025, Номер unknown, С. 111 - 141

Опубликована: Янв. 1, 2025

Язык: Английский

Процитировано

0

Introduction DOI
Ginevra Testa

International series in advanced management studies, Год журнала: 2025, Номер unknown, С. 1 - 6

Опубликована: Янв. 1, 2025

Процитировано

0

Maximizing Tourism Benefits from Social Media DOI
Pietro Paolo Frigenti

Tourism on the verge, Год журнала: 2025, Номер unknown, С. 39 - 58

Опубликована: Янв. 1, 2025

Язык: Английский

Процитировано

0