Understanding Visitor Sentiment of Batu Cave Destination through TripAdvisor and Vlogger Content Reviews
Journal of Information Systems and Informatics,
Год журнала:
2024,
Номер
6(2), С. 899 - 918
Опубликована: Июнь 13, 2024
This
study
utilizes
the
CRISP-DM
framework
to
conduct
a
comprehensive
sentiment
analysis
of
visitor
reviews
for
Batu
Cave,
leveraging
advanced
tools
such
as
VADER,
TextBlob,
and
SVM
model.
The
1201
TripAdvisor
reveal
critical
perceptions,
highlighting
both
positive
aspects,
site's
beauty
cultural
significance,
areas
needing
improvement,
including
accessibility
conduct.
model
demonstrates
high
performance
with
an
accuracy
94.25%
AUC
scores
0.966
(optimistic),
0.962
(standard),
0.958
(pessimistic).
Furthermore,
toxicity
from
Perspective
API
range
0.05055
0.89882,
identifying
enhancing
interactions.
These
findings
underscore
importance
using
data-driven
approaches
improve
destination
management
satisfaction.
provides
valuable
insights
policymakers,
guiding
strategic
planning
sustainable
development
tourist
destinations.
Consequently,
research
offers
robust
foundation
informed
decision-making
in
tourism
sector,
aiming
enhance
overall
experience
at
Cave.
Язык: Английский
The challenge of customer-oriented and emotional labor demand for hospitality internship students
Cogent Education,
Год журнала:
2024,
Номер
11(1)
Опубликована: Авг. 22, 2024
This
study
explores
the
impact
of
meaning,
competence,
and
self-determination
on
customer-oriented
behavior
(COB)
among
hospitality
internship
students
in
Indonesia
with
a
particular
emphasis
mediating
roles
deep
acting
surface
acting.
The
research
investigates
contextual
role
sense
purpose
that
contributes
to
relationship
between
using
Partial
Least
Squares
Structural
Equation
Modeling
(PLS-SEM)
approach.
data
was
collected
from
who
were
engaged
programs
at
4-
5-star
hotels
through
implementation
an
online
questionnaire.
findings
indicate
variables
self-determination,
exhibit
positive
effect
acting,
subsequently
resulting
generation
behavior.
also
found
surface-acting
negatively
these
variables,
except
for
competence.
suggests
implementing
empowerment
can
be
used
reduce
false-positive
workplace
attitudes
promote
originality
authenticity.
framework
by
academic
institutions
industry
prepare
will
succeed
their
studies
contribute
hotel
where
they
intern.
Язык: Английский
Establishing the missing link between motivational factors and international tourist intentions for yoga tourism: a perspective from flow experience theory
Tourism Recreation Research,
Год журнала:
2024,
Номер
unknown, С. 1 - 22
Опубликована: Дек. 2, 2024
Yoga
tourism
is
becoming
increasingly
popular
and
relevant
among
tourists
worldwide
as
people
become
more
concerned
about
their
health
well-being.
The
study
intends
to
establish
the
relationship
between
push
pull
motivational
factors,
flow
experience,
revisit
intention,
intention
recommend
in
context
of
yoga
tourism.
respondents
were
international
visiting
India
(Rishikesh)
for
meditation.
follows
a
mixed-methods
approach.
Study
1
explores
motivation
factors
derived
from
open-ended
questionnaires.
2
collected
responses
822
used
structure
equation
modelling
analysis.
As
per
findings,
factor
(improved
physical
endurance)
(affordability)
have
most
significant
impact
on
experience
tourists.
Further,
results
suggest
considerable
effect
recommend.
current
provides
novel
insights
into
yoga's
drivers,
which
might
benefit
Indian
by
repositioning
its
marketing
Язык: Английский