Exploring the Key Factors Affecting Customer Satisfaction in China’s Sustainable Second-Hand Clothing Market: A Mixed Methods Approach
Sustainability,
Год журнала:
2025,
Номер
17(4), С. 1694 - 1694
Опубликована: Фев. 18, 2025
Driven
by
the
increasing
awareness
of
environmental
protection
and
demand
for
personalized
fashion,
China’s
second-hand
clothing
market
is
developing
rapidly.
Chinese
consumers
have
begun
to
accept
clothing,
online
platforms
such
as
Xianyu
Zhier
promoted
widespread
trading
clothing.
This
study
explored
key
factors
influencing
customer
satisfaction
in
sustainable
market.
Using
a
mixed
research
approach,
pricing
strategy,
product
quality,
brand
image,
service,
environment
promotions
were
identified.
The
conclusion
grounded
theory
that
price,
reputation,
service
economic
platform
strong
impact
on
satisfaction.
Kano
model
highlights
sensitivity
improving
Price
crucial,
confirming
price
customers.
Brand
reputation
quality
significantly
increase
Customer
affects
amount
recycling.
improves
theoretical
framework
hypotheses,
provides
valuable
insights
future
practical
applications
contributes
development
Язык: Английский
Loyalty to amateur sellers in the online second-hand market
Asia Pacific Journal of Marketing and Logistics,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 18, 2025
Purpose
This
study
develops
a
scale
to
measure
loyalty
second-hand
sellers
in
online
markets.
The
potential
marketing
outcomes
are
discussed
based
on
the
tested
model.
Design/methodology/approach
A
measuring
unprofessional
was
developed
five
stages.
An
experimental
model
also
using
data
from
four
different
countries,
where
level
of
product
information
manipulated
observe
its
effects
dimensions.
Findings
has
two
sub-dimensions:
purchase
and
person
loyalty.
results
validate
use
conclude
that
seller
should
provide
sufficient
about
product,
which
would
increase
generate
repurchase
intention.
Practical
implications
It
is
recommended
follow
potentially
profitable
customers
enhance
sales.
Consumers
may
be
able
establish
regular
streams
income
through
Social
system
enables
creation
consistent
systematic
used-product
revenue
cycle,
maintaining
an
environment-friendly
circulation
items.
Originality/value
Most
studies
have
focused
buyer
behavior,
largely
ignoring
amateur
seller’s
perspective.
absence
deliberate
branding
by
creates
interesting
research
opportunity
investigate
factors
contributing
Язык: Английский
Does Providing Information about Cleaning Increase People’s Willingness to (Re)Use Bowls That Show Signs of Previous Use?
Sustainability,
Год журнала:
2024,
Номер
16(3), С. 1322 - 1322
Опубликована: Фев. 4, 2024
Systems
for
reusing
containers
(e.g.,
takeaway
food)
represent
one
way
to
reduce
waste.
However,
evidence
suggests
that
people
are
relatively
unwilling
reuse
containers,
especially
if
they
show
signs
of
previous
use.
The
present
research
investigated
the
hypothesis
providing
information
about
cleaning
would
increase
willingness
food
and
concerns
contamination.
Study
1
found
decreased,
rather
than
increased,
participants’
visibly
stained
bowls.
2
no
effects
from
on
bowls
or
accessibility
contamination
concerns,
although
reduced
self-reported
hygienic
Taken
together,
findings
suggest
exposure
designed
reassure
users
properly
cleaned
is
not
an
effective
engagement
with
systems
food.
Further
studies
therefore
needed
test
alternative
ways
people’s
prior
Язык: Английский
What causes consumers to participate in collaborative consumption? A self-efficacy perspective toward Peer-to-Peer (P2P) secondhand platforms
The International Review of Retail Distribution and Consumer Research,
Год журнала:
2024,
Номер
34(5), С. 593 - 615
Опубликована: Фев. 19, 2024
Peer-to-peer
(P2P)
secondhand
platforms
refer
to
that
enable
consumers
voluntarily
exchange
used
items,
such
as
clothes.
Because
this
type
of
collaborative
consumption
relies
on
consumers'
conative
commitment,
listing
and
searching
items
arranging
the
exchange,
self-efficacy
may
play
a
critical
role.
Based
upon
Bandura's
theory,
study
analyzed
322
found
four
antecedents
(i.e.
performance
accomplishments,
vicarious
experience,
social
persuasion,
physiological
state,
emotional
state)
have
distinctive
effects.
Performance
accomplishments
influenced
negatively,
but
behavioral
intention
positively.
Vicarious
experience
neither
nor
intention.
Social
persuasion
did
not
increase
self-efficacy,
increased
directly,
while
individuals'
state
influence
directly.
Individuals'
both
significantly,
lastly,
significantly.
The
results
show
which
factors
or
decreased
judgments
regarding
use
P2P
platforms,
whether
these
ultimately
their
platforms.
Язык: Английский