An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors

Journal of Retailing and Consumer Services, Год журнала: 2024, Номер 79, С. 103869 - 103869

Опубликована: Апрель 23, 2024

Язык: Английский

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Mitigating cyberloafing through employee adaptability: the roles of temporal leadership, teamwork attitudes and competitive work environment

Asia-Pacific Journal of Business Administration, Год журнала: 2024, Номер unknown

Опубликована: Июль 4, 2024

Purpose In the evolving digital work landscape, where cyberloafing has become a notable challenge, this study aims to investigate mechanisms through which organizations can effectively reduce such behaviors. Specifically, research explores role of employee adaptability in mitigating cyberloafing, taking into account influences temporal leadership, teamwork attitudes, and competitive environments. Design/methodology/approach Utilizing broaden-and-build theory job demands-resources (JD-R) model, we analyzed data from 245 employees structural equation modeling (SEM) how various factors influence cyberloafing. Findings The results indicate that significantly mitigates serves as mediating factor between impact environments on Temporal leadership attitudes positively correlate with increased adaptability, thereby reducing Conversely, environments, while slightly enhancing substantially increase Originality/value contributes new insights dynamics emphasizing critical roles It underscores need for foster supportive culture minimizes pressures promotes strategies conducive high productivity minimal This offers practical implications designing workplace aimed at boosting curbing undesirable online behaviors during hours.

Язык: Английский

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A Stressor-Emotion–CWB and social exchange perspective on the relationship between role overload and cyberloafing

Asia-Pacific Journal of Business Administration, Год журнала: 2025, Номер unknown

Опубликована: Фев. 11, 2025

Purpose The purpose of the paper is to understand whether, why and when role overload predicts an organization-directed CWB: cyberloafing. To do so, we utilize Stressor-Emotion–CWB theory social exchange theory. Design/methodology/approach authors collected data from 506 employees working in five Information Technology (IT) firms India using a multiwave survey design. Results revealed support for all hypotheses. Findings This study found that negative affect partly carries influence Secondly, results indicate has direct positive relationship with Third finally, narcissism moderates between affect, followed by Originality/value showcases can evoke cyberloafing both as coping mechanism retaliatory response directed at organization. further demonstrates high are vulnerable stressors like overload, result, they experience more emotions engage

Язык: Английский

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Mitigating Counterproductive Work Behavior in Traffic Police: The Role of Organizational Justice, Job Crafting, and Mindfulness

Employee Responsibilities and Rights Journal, Год журнала: 2025, Номер unknown

Опубликована: Апрель 2, 2025

Язык: Английский

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Linking social undermining to cyberloafing: cross-sectional and cross-lagged panel investigations

Cogent Business & Management, Год журнала: 2025, Номер 12(1)

Опубликована: Апрель 12, 2025

Язык: Английский

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Linking job insecurity and employee creativity: The role of social cyberloafing and talent management

Problems and Perspectives in Management, Год журнала: 2025, Номер 23(2), С. 291 - 301

Опубликована: Апрель 18, 2025

This study investigates the relationship between perceived job insecurity and employee creativity, emphasizing roles of social cyberloafing talent management practices as mediators moderators in this relationship. Data were collected from 308 supervisor-subordinate pairs across various sectors Jakarta, Indonesia. utilized Macro Process 4.0 for data analysis, hypotheses testing, assessing moderation mediation effects. The findings indicate that is positively associated with negatively impacts creativity. Additionally, influences creativity mediates Furthermore, significantly mitigate insecurity’s negative effects on influence enhances understanding process model connecting workplace, highlighting crucial play these relationships.

Язык: Английский

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The relationship between servant leadership and cyberloafing: an investigation of meaningful work versus citizenship pressure

European Journal of Work and Organizational Psychology, Год журнала: 2024, Номер 33(4), С. 535 - 550

Опубликована: Март 23, 2024

Cyberloafing is a form of counterproductive work behaviour (CWB), that increasingly prominent yet easily concealed. This organizational phenomenon poses numerous detrimental effects on organizations, underscoring the importance understanding factors can mitigate employee cyberloafing. Drawing social exchange theory (SET) and information processing (SIP), this study proposes an integrated model explores double-edged sword effect servant leadership We hypothesize may increase meaningful or citizenship pressure, thereby discouraging facilitating Meanwhile, we investigate moderating regulatory focus (promotion prevention focus). Data were collected from 375 Chinese employees in three waves, with two-week interval between each wave. The results showed enhanced work, resulting disincentive to Conversely, intensified leading negative indirect cyberloafing via was moderated by promotion focus. Specifically, more pronounced when higher. Our research offers crucial insights for preventing organizations.

Язык: Английский

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The U-shaped effect of responsible leadership on employees’ cyberloafing

South African Journal of Business Management, Год журнала: 2024, Номер 55(1)

Опубликована: Март 6, 2024

Purpose: The study explores the U-shaped impact of responsible leadership on cyberloafing and moderating effect self-efficacy based conservation resources theory. Design/methodology/approach: This is a field quantitative analysis full-time employees in enterprises who work computers for over 1 year. Hierarchical regression was employed to examine hypotheses. Bootstrap Bayesian conduct robustness tests. Findings/results: Results from 305 showed that had cyberloafing. moderated relationship between For with high self-efficacy, more likely reduce cyberloafing, but low increase Practical implications: Organisations should recognise role leaders mitigating employees' behaviour through effective supervision, equip comprehensive understanding their impact. Besides, pay attention help them supervision. Originality/value: Our illustrated double-edged sword employee identified as key boundary condition expands related research influencing factors provides clue possible negative effects leadership. In addition, this deepens

Язык: Английский

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Determinants of Counterproductive Work Behavior: A Moderation and Mediation Analysis

Business Perspectives and Research, Год журнала: 2024, Номер unknown

Опубликована: Май 3, 2024

The purpose of the article is to investigate impact employment stressors, specifically job insecurity (JI), interpersonal conflicts at work (ICW), and leader–member exchange (LMX), on counterproductive behaviors (CWB). stressor-emotion theory CWB suggests that connections between these factors could be influenced by emotional exhaustion (EE) regulated intelligence (EI). A cross-sectional survey was undertaken online gather data from 431 IT personnel in India. model proposed, postulating relationships among variables, underwent testing through structural equation modeling (SEM) utilizing process macro SPSS. moderation analysis conducted using Hayes’ PROCESS findings confirmed all three stressors have a significant CWB. Additionally, EE partially mediated relationships. Similarly, EI moderated only association ICW CWB, but not those JI LMX with It highly imperative for organizations comprehend concept deeply research further determine antecedents realize their goals.

Язык: Английский

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Unraveling the dynamics: exploring the nexus between abusive supervision, counterproductive work behaviors and the moderating influence of mindfulness

Journal of Managerial Psychology, Год журнала: 2024, Номер 39(8), С. 1011 - 1029

Опубликована: Авг. 5, 2024

Purpose Relying on the affective events theory, this study conceptualizes abusive supervision as a micro-affective event and tests multilevel moderated mediation arguing that behaviors from supervisor trigger negative reactions that, in turn, will enhance likelihood of counterproductive work (interpersonal organizational). We further propose mindfulness shape how employees react to supervisors. Design/methodology/approach A daily diary conducted for five consecutive days was developed with Portuguese working adults ( N = 176*5 880). Findings The findings showed triggered affect this, promoted both forms behaviors. indirect effect regarding interpersonal behavior by such way stronger those who scored lower (versus higher levels). organizational not significantly mindfulness. Practical implications examination moderating factor contributes management delineating practical strategies assist effectively managing micro-events involving Consequently, these may inform development research-backed aimed at mitigating behavioral repercussions an supervisor. Originality/value inclusion model is added value.

Язык: Английский

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