Journal of Global Information Management,
Год журнала:
2024,
Номер
32(1), С. 1 - 32
Опубликована: Дек. 28, 2024
Despite
the
risks
associated
with
generative
AI
(GenAI)
chatbots,
people
increasingly
use
these
technologies,
which
may
seem
contradictory.
This
study
identified
and
explored
factors
related
to
trust,
perceived
values,
satisfaction,
sustainable
of
GenAI
chatbots.
Relying
on
IS
theories
build
a
stimulus-organism-response
model,
authors
tested
model
using
PLS-SEM
data
from
393
ChatGPT
users.
The
results
show
that
user
competence
autonomy
dramatically
increase
user's
trust
in
ChatGPT,
improves
hedonic
value
(HV),
utilitarian
(UV),
value-in-use,
task-technology
fit
(TTF),
information
accuracy,
knowledge
acquisition,
informativeness,
satisfaction.
In
addition
satisfaction
depends
HV,
UV,
TTF.
sustainability
HV
However,
privacy
concerns,
risks,
awareness
do
not
affect
consumer
trust.
There
is
complete
mediation
between
sustainability,
as
well
sustainability.
مجلة جامعة الإسکندرية للعلوم الإدارية,
Год журнала:
2024,
Номер
61(3), С. 209 - 272
Опубликована: Июнь 13, 2024
تهدف
الدراسة
إلى
تقديم
إطار
شامل
للعوامل
المؤثرة
على
شعور
العملاء
بمخاوف
الخصوصية
من
استخدام
روبوت
الدردشة
في
الخدمة
البنكية،
وتأثير
تلك
المخاوف
التجنب
السلوكي
والإفصاح
عن
المعلومات.
تم
جمع
البيانات
باستخدام
قائمة
استقصاء،
وتوزيعها
عينة
منتظمة
بلغت
)365)
عميل
عملاء
البنوك
العاملة
مصر
التى
تقدم
الخدمة.
أظهرت
النتائج
التي
الحصول
عليها
اسلوب
نمذجة
المعادلات
الهيكلية،
دعماً
لمعظم
فروض
الدراسة.
وجه
التحديد،
كان
هناك
تأثير
إيجابي
لكل
القلق
التكنولوجى،
الألفة
مع
الدردشة،
التحكم
فى
المعلومات،
حساسية
توافرالتشريعات
والقوانين
الحكومية،
الأدوات
التكنولوجية
لدعم
الخصوصية،
الحاجة
للتفاعل
البشرى
مخاوف
الخصوصية.
بينما
لم
يظهر
للرعاية
الأخلاقية
التنظيمية
للخصوصية
كما
أثرت
تأثيراً
إيجابياً
السلوكي،
وسلبياً
الإفصاح
In
this
review,
we
discuss
the
psychological
aspects
of
using
generative
AI
and
Large
Language
Models
(LLMs)
in
higher
education.
Although
these
technologies
may
appear
unprecedented,
argue
that
they
align
with
recurring
_Sisyphean
Cycle
Technology
Panic_:
a
well-documented
phenomenon
characterized
by
fear
skepticism
toward
major
technological
changes.
Our
primary
focus
is
on
dimensions
LLM
accessibility
for
educators
students,
which
are
often
overlooked
favor
technological,
legal,
or
economic
considerations.
We
identify
examine
ten
key
areas
relevant
to
use
academia:
accessibility,
ethical
judgments,
determinants
trust
AI,
cognitive
offloading,
biases,
creativity,
social
relationships,
educational
motivation,
well-being,
potential
clinical
risks.
provide
balanced
analysis
each
areas,
considering
benefits
risks
associated
integrating
algorithms
into
academic
practices.
emphasize
necessity
addressing
both
perspectives
when
implementing
solutions
education
suggest
directions
future
research.
believe
review
offers
comprehensive
overview
implications
contexts.
Journal of Global Information Management,
Год журнала:
2024,
Номер
32(1), С. 1 - 32
Опубликована: Дек. 28, 2024
Despite
the
risks
associated
with
generative
AI
(GenAI)
chatbots,
people
increasingly
use
these
technologies,
which
may
seem
contradictory.
This
study
identified
and
explored
factors
related
to
trust,
perceived
values,
satisfaction,
sustainable
of
GenAI
chatbots.
Relying
on
IS
theories
build
a
stimulus-organism-response
model,
authors
tested
model
using
PLS-SEM
data
from
393
ChatGPT
users.
The
results
show
that
user
competence
autonomy
dramatically
increase
user's
trust
in
ChatGPT,
improves
hedonic
value
(HV),
utilitarian
(UV),
value-in-use,
task-technology
fit
(TTF),
information
accuracy,
knowledge
acquisition,
informativeness,
satisfaction.
In
addition
satisfaction
depends
HV,
UV,
TTF.
sustainability
HV
However,
privacy
concerns,
risks,
awareness
do
not
affect
consumer
trust.
There
is
complete
mediation
between
sustainability,
as
well
sustainability.
