Subtle success of digitalization in hospitality: a triangulation study DOI

Yihong Chen,

Huiyue Ye, Rob Law

и другие.

Journal of Hospitality and Tourism Technology, Год журнала: 2025, Номер unknown

Опубликована: Янв. 6, 2025

Purpose Digitalization in hospitality and tourism (DHT) is undergoing a profound revolution, yet its actual effect remains overlooked. This paper aims to delve into the of DHT uncover underlying mechanisms that trigger subtle success. Design/methodology/approach Triangulation was used by leveraging complementary multisource data mixed methods explore DHT’s challenges. First, regression statistical analysis revealed intricate outcome at regional level. Then, DistilBERT nonnegative matrix factorization were cluster tourists’ complaints about DHT. Finally, based on modified diffusion innovation system stakeholder theory, this study proposed Integrated Framework for Mismatch Hospitality Tourism (IFDMHT). Findings The quantitative techniques identified contributions digitalization demand. qualitative technique explored strategy–practice demand–supply mismatches as core failure. Originality/value synthesizes macroregional micropsychological perspectives examine An IFDMHT model established investigate factors influencing successes findings provide targeted recommendations assist stakeholders developing sustainable

Язык: Английский

Subtle success of digitalization in hospitality: a triangulation study DOI

Yihong Chen,

Huiyue Ye, Rob Law

и другие.

Journal of Hospitality and Tourism Technology, Год журнала: 2025, Номер unknown

Опубликована: Янв. 6, 2025

Purpose Digitalization in hospitality and tourism (DHT) is undergoing a profound revolution, yet its actual effect remains overlooked. This paper aims to delve into the of DHT uncover underlying mechanisms that trigger subtle success. Design/methodology/approach Triangulation was used by leveraging complementary multisource data mixed methods explore DHT’s challenges. First, regression statistical analysis revealed intricate outcome at regional level. Then, DistilBERT nonnegative matrix factorization were cluster tourists’ complaints about DHT. Finally, based on modified diffusion innovation system stakeholder theory, this study proposed Integrated Framework for Mismatch Hospitality Tourism (IFDMHT). Findings The quantitative techniques identified contributions digitalization demand. qualitative technique explored strategy–practice demand–supply mismatches as core failure. Originality/value synthesizes macroregional micropsychological perspectives examine An IFDMHT model established investigate factors influencing successes findings provide targeted recommendations assist stakeholders developing sustainable

Язык: Английский

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