Journal of Islamic accounting and business research, Год журнала: 2025, Номер unknown
Опубликована: Янв. 17, 2025
Purpose Service quality is an established research area in the services marketing literature and integral component Islamic economy driven by halal service sectors. Despite its importance rapidly changing environment, there has yet to be a comprehensive study of across industries. The purpose this systematically review existing on industries provide state-of-the-art understanding identify opportunities area. Design/methodology/approach Guided Scientific Procedures Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol theories, contexts, characteristics methods (TCCM) framework, paper reviews 78 journal articles from Web Science database which features as underpinning theory context economies. Findings indicate that since first 2010, concentrated consumers finance sector who are served primarily human agents. Most studies focused Muslim countries. Several papers adopt SERVQUAL model while others develop more novel scales Culture, technology faith-related factors key drivers quality. While few antecedents moderators industries, religiosity was found significant variable several reviewed. Practical implications global will continue services. This managers with appreciation different Researchers can use results guide future contribute toward development Originality/value To best author’s knowledge, comprehensively map antecedents, dimensions, outcomes provides strategic economy. develops conceptual concludes agenda advance research.
Язык: Английский