Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

Tourism Management, Год журнала: 2025, Номер 109, С. 105149 - 105149

Опубликована: Янв. 27, 2025

Язык: Английский

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Service robot–employee task allocation strategies: well-being within the intrusion challenge

Journal of service management, Год журнала: 2025, Номер unknown

Опубликована: Янв. 1, 2025

Purpose Previous research has not considered the impact on human frontline employees (FLEs) of altered employee–customer relationships in presence a service robot (i.e. an intrusion challenge), nor how FLEs may respond. The purpose this study is to explore task allocation strategies by employees’ (FLE) work well-being responses within challenge. Design/methodology/approach This employs mixed-method approach, whereby in-depth qualitative (Study 1, n = 15) followed quantitative field 2, 81). Findings Results indicate that experience challenge, impacting social, purpose, physical and community well-being. Study 1 reveals while robots trigger use them for maintain their initial state. 2 shows using instead colleagues positively affects FLE Practical implications Service robots, as strategy FLEs, can be used empower assisting preserve Originality/value one first involve from live site, where data based personal lived experiences rather than anticipated experiences. investigate respond

Язык: Английский

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Hey Friend I Am a Spiritual Robot! How May I Help You!

Advances in psychology, mental health, and behavioral studies (APMHBS) book series, Год журнала: 2025, Номер unknown, С. 213 - 228

Опубликована: Янв. 3, 2025

Increasing depression and stress among the students are becoming global concern, necessitating immediate intervention. On other hand, spiritual robots novel perspective in addressing emotional needs of users. By leveraging advanced AI technology, these can offer personalized guidance, facilitate mindfulness practices, help navigate their mental health challenges college personal settings. The traditional counselling methods be reframed through integration robots, which may enhance accessibility engagement for students, particularly those who feel hesitant to seek from human counselors. This chapter presents a on how well-being at them perform better educational as well level. authors conducted interviews with 25 present important implications academic institutions regarding application robotic technology promote overall student populations.

Язык: Английский

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Generative artificial intelligence in tourism management: An integrative review and roadmap for future research

Tourism Management, Год журнала: 2025, Номер 110, С. 105179 - 105179

Опубликована: Март 31, 2025

Язык: Английский

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