Advancing the 2030 agenda with community importance-performance perspective and public relations strategies for community-based sanitation
Sustainable Futures,
Год журнала:
2025,
Номер
unknown, С. 100633 - 100633
Опубликована: Апрель 1, 2025
Язык: Английский
Important drivers for customer satisfaction – a Swedish crisis reflection
Jacob Hallencreutz,
Johan Parmler,
Love Westin
и другие.
International Journal of Lean Six Sigma,
Год журнала:
2024,
Номер
15(6), С. 1187 - 1198
Опубликована: Май 13, 2024
Purpose
The
purpose
of
this
study
is
to
examine
crisis
effects
on
customer
satisfaction
and
underlying
drivers
by
adding
a
new
set
data
previous
research.
core
questions
are:
are
the
findings
from
Hallencreutz
Parmler
(2019,
2021)
sustained
or
can
demands,
needs,
expectations
behaviours
be
traced
in
wake
ongoing
crisis?
Design/methodology/approach
A
first
covering
2005–2017
was
completed
2018,
published
online
2019
print
2021
(Hallencreutz
Parmler,
2021).
This
adds
years
2018–2023
reuses
partial
least
squares
(PLS)
approach
structural
equation
models,
also
known
as
PLS
path
modelling.
Findings
additional
sustains
results
initial
2019,
variable
product
quality
has
been
substituted
service
one
most
crucial
for
together
with
brand
image,
current
state
permacrisis
not
changed
that.
Research
limitations/implications
built
Swedish
EPSI
Rating
Initiative
(Eklöf
Westlund
2002)
perceptions
banking,
insurance
(life
non-life),
telco
(mobile
operators,
broadband
Pay-tv)
energy
(trade,
distribution
heating)
over
2005–2023.
Practical
implications
emphasizes
importance
understanding
how
evolve
time
different
industries
societal
sectors,
especially
during
crises.
paradigm
shift
studied
–
satisfaction,
economic
downturn
Social
Society
will
have
learn
live
political
instability
unpredictability
foreseeable
future.
To
recognize
increasing
value
deriving
firms’
intangible
assets
while
providing
flawless
deliveries
seems
way
forward
troublesome
times.
catalyst
existing
trends:
necessary
reforms
master
sustainable
transformations
require
an
adaptation
process,
both
winners
losers
across
continents.
Originality/value
world
coped
global
pandemic,
Europe
currently
experiencing
humanitarian,
crises
caused
war
Ukraine.
extended
period
insecurity
could
called
(Collins
dictionary,
2022).
offers
unique
quantitative
analysis
initiative.
Язык: Английский
Managing quality by design for sustainable performance in the process industry
Quality Management Journal,
Год журнала:
2025,
Номер
unknown, С. 1 - 23
Опубликована: Янв. 17, 2025
This
research
is
intended
to
examine
the
adoption
of
Quality
by
Design
(QbD)
approach
within
a
process
industry
setting,
thereby
leading
sustainable
performance.
Specifically,
purpose
this
study
explore
systematic
integration
QbD
principles
into
design
and
control
distillation
column
controllers
improve
product
quality,
operating
efficiency,
sustainability.
The
analyzes
variables
develops
robust
system
leveraging
statistical
methods,
quality
management
tools,
chemical
engineering
expertise.
It
found
that
effective
deployment
methodology
in
requires
approach.
Additionally,
we
determined
Target
Product
Profile
(QTPP)
Critical
Attributes
(CQA)
are
important
components
for
sustainment
achieve
Sustainable
Development
Goals
industries.
Moreover,
it
observed
including
noise
parameters
essential
during
project's
phase.
offers
implementing
QM
industrial
design.
highlights
potential
enhance
processes
contribute
Язык: Английский
Enhancing water security through automation: case studies and technical advancements in water quality management
Elsevier eBooks,
Год журнала:
2025,
Номер
unknown, С. 337 - 362
Опубликована: Янв. 1, 2025
Язык: Английский
Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs
International Journal of Quality & Reliability Management,
Год журнала:
2025,
Номер
unknown
Опубликована: Май 20, 2025
Purpose
This
study
investigates
the
alignment
of
quality
management
(QM)
practices
with
sustainability
dimensions
to
achieve
United
Nations
Sustainable
Development
Goals
(UNSDGs)
in
Indian
industries.
The
how
these
industries
utilise
QM
tools
advance
sustainability,
mainly
focusing
on
environmental,
social,
governance,
economic
and
operational
sustainability.
Design/methodology/approach
A
multiple-case
approach
was
employed,
analysing
41
case
studies
submitted
International
Academy
for
Quality
(IAQ)
Sustainability
Award.
data
were
collected
from
various
analysed
through
within-case
cross-case
comparisons,
applying
their
dimensions.
research
methodology
utilised
both
qualitative
quantitative
analysis
techniques.
Findings
findings
reveal
that
predominantly
use
Six
Sigma,
lean
tools,
PDCA
root
cause
(RCA)
address
environmental
challenges.
most
frequently
addressed
UNSDGs
include
Goal
12
(Responsible
Consumption
Production),
9
(Industry
Innovation
Infrastructure)
13
(Climate
Action).
Significant
improvements
observed
defect
reduction,
energy
efficiency
cost
management.
However,
also
highlights
gaps
addressing
social
particularly
areas
like
diversity
inclusion.
Practical
implications
provides
practitioners
insights
aligning
initiatives
ensure
excellence
while
For
policymakers,
need
regulatory
frameworks
supporting
QM,
emphasising
responsibility
mandates.
At
same
time,
academicians
can
leverage
explore
new
QM-based
models.
Originality/value
contributes
uniquely
literature
by
conducting
a
cross-sectoral
within
consistent
environment
India.
Unlike
multinational
where
legal
variations
affect
comparability,
this
controlled
context
enhances
reliability
cross-sector
comparisons.
allows
clearer
into
implementing
across
sectors.
Additionally,
role
advanced
technologies
enhancing
identifying
improvement,
such
as
broader
adoption
I4.0
4.0)
more
balanced
focus
Язык: Английский
A study into the themes of quality management: early findings from a global research project and agenda for future research
The TQM Journal,
Год журнала:
2024,
Номер
unknown
Опубликована: Окт. 9, 2024
Purpose
Quality
management
(QM)
plays
a
pivotal
role
in
driving
organisational
efforts
to
enhance
operational
efficiency
and
customer
satisfaction.
This
study
aims
explore
the
most
important
themes
QM
over
past
three
decades,
identifying
analysing
top
ten
key
that
have
shaped
field
during
this
period.
study,
involving
leading
academics
industry
practitioners,
lays
groundwork
for
three-to-four-year
exploration
of
influential
worldwide.
Design/methodology/approach
The
authors
conducted
comprehensive
review
literature
last
decades
from
specialist
journals
on
QM.
is
followed
by
conducting
global
pilot
survey
with
practitioners
pinpoint
dominant
organisations
leverage
gaining
maintaining
competitive
edge.
Findings
QM,
as
identified
through
input
worldwide,
offer
valuable
insights
companies
all
sizes
sectors.
These
serve
guide
successful
sustainable
implementation
practices
continuous
improvement
strategies.
Research
limitations/implications
Despite
limited
sample
size,
initial
findings
provide
glimpse
into
critical
themes.
Over
next
years,
progresses,
we
anticipate
potential
changes
results.
Notably,
comparison
between
manufacturing
services
well
large
small
enterprises,
remains
unexplored
current
investigation.
Originality/value
assert
their
research
will
pave
way
future
digitalization
era.
Moreover,
stands
out
one
exhaustive
examinations
both
academic
practitioner
viewpoints,
offering
unique
perspective
not
commonly
found
existing
literature.
Язык: Английский