Trust Erosion Framework for Organisational Responses to and Management of Global Emergencies
Journal of Contingencies and Crisis Management,
Год журнала:
2025,
Номер
33(2)
Опубликована: Апрель 3, 2025
ABSTRACT
In
response
to
the
societal
crisis
of
trust
widely
documented
by
researchers
and
pollsters,
this
conceptual
paper
proposes
a
Trust
Erosion
Framework
(TEF).
By
drawing
analogies
with
process
soil
erosion,
we
postulate
that
erosion
proceeds
in
stages:
detachment,
transportation
deposition.
Furthermore,
may
be
precipitated
gravitational
pulls
sticky
spillover
crises,
moderate
weather
events
(e.g.,
disinformation),
or
extreme
global
crises).
Responses
further
management
is
dynamic,
cyclical
process.
We
illustrate
key
ideas
within
our
framework
through
case
study
World
Health
Organization's
communication
during
COVID‐19
pandemic.
these
ways,
TEF
offers
an
organised,
evidence‐based
way
understand
respond
especially
major
crises.
The
expanded
conceptualisation
enable
stakeholders
from
academia,
practice
policy
develop
innovative,
proactive
strategies,
anticipate
headwinds
timely,
effective
manner.
Язык: Английский
Fears, Pandemic, and the Shaping of Social Trust: A Three‐Wave Panel Study in Sweden
Scandinavian Political Studies,
Год журнала:
2025,
Номер
48(2)
Опубликована: Апрель 21, 2025
ABSTRACT
This
study
examines
the
dynamics
of
social
trust
and
its
interaction
with
different
fears
during
COVID‐19
pandemic,
using
a
three‐wave
longitudinal
dataset
from
Sweden
(2020‐2022).
We
investigate
stability
across
phases
pandemic
assess
impact
health,
economic,
resource
scarcity
on
changes
in
over
time.
Our
findings
suggest
that
remained
relatively
stable,
supporting
theories
view
it
as
an
enduring
trait.
In
addition,
identified
significant
bidirectional
relationships:
higher
health
were
associated
lower
early
stages
while
had
more
pronounced
effect
later
stages.
Conversely,
individuals
levels
less
likely
to
experience
heightened
fears,
although
this
protective
diminished
factors
such
education,
institutions
satisfaction
government
communication
positively
influenced
trust.
These
highlight
complex
interplay
between
fear,
providing
insights
into
how
societies
can
maintain
cohesion
crises
informing
policies
for
effective
crisis
management.
Язык: Английский
The role of mGovernment applications in building trust during public crises: Evidence from the COVID-19 epidemic
Heliyon,
Год журнала:
2024,
Номер
10(12), С. e32476 - e32476
Опубликована: Июнь 1, 2024
Throughout
the
COVID-19
pandemic,
China
effectively
contained
virus,
resulting
in
increased
public
trust
government.
Mobile
government
(mGovernment)
applications
(apps)
played
a
critical
role
this
improvement.
This
study
aims
to
examine
how
mGovernment
apps
build
citizens'
governments
during
crises.
The
DeLone
and
McLean
Information
Systems
Success
Model
(ISSM)
is
used
evaluate
quality
of
these
apps.
Public
satisfaction
serves
as
an
intermediary
variable,
while
awareness
epidemic
risks
sudden
relations
crises
acts
moderating
variable
explore
impact
on
trust.
Data
analysis
conducted
using
SPSS
Statistics
22.0
AMOS
21.0.
study's
results
show
that
system
quality,
information
service
mobile
influence
through
mediating
effect
satisfaction.
All
three
factors
positively
correlate
with
satisfaction,
having
greatest
impact.
Similarly,
are
correlated
governments,
most
noticeable
influence.
There
strong
correlation
between
significant.
In
addition,
risk
perception
moderates
relationship
governments.
Язык: Английский