LMX and recruiter incivility toward job seekers: a self-serving attribution perspective
Journal of Managerial Psychology,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 22, 2025
Purpose
Job
seekers
frequently
experience
incivility
during
interactions
with
recruiters,
which
can
negatively
influence
their
job
search
behaviors.
However,
the
underlying
causes
of
such
remain
underexplored.
Based
on
attribution
theory,
this
study
examines
how
recruiters’
attributions
about
leader–member
exchange
(LMX)
psychological
entitlement,
in
turn
shapes
toward
seekers.
Design/methodology/approach
The
survey
data
was
collected
three
waves
from
320
recruiters
involved
recruitment
process.
Findings
results
found
that
when
hold
high
levels
self-serving
attribution,
LMX
quality
is
positively
related
to
which,
turn,
promotes
Practical
implications
Leaders
should
pay
special
attention
establishing
them,
as
high-quality
may
elicit
a
sense
entitlement
and
potentially
uncivil
Originality/value
Unlike
prior
studies
have
focused
negative
outcomes
experienced
by
seekers,
empirically
reveals
potential
antecedents
incivility.
Язык: Английский
You Reap What You Sow: Customer Courtesy and Employees’ Prosocial Service Behavior
Behavioral Sciences,
Год журнала:
2024,
Номер
14(9), С. 736 - 736
Опубликована: Авг. 24, 2024
Smooth
and
effective
interactions
between
customers
customer-contact
employees
are
important
for
building
seamless
service
delivery.
The
present
study
examined
the
influence
of
customer
courtesy
on
employees’
prosocial
behavior.
Additionally,
mediating
role
organization-based
self-esteem
moderating
focus
attention
at
work
investigated.
Data
were
collected
from
401
South
Korean
hospitality
industry.
results
demonstrated
that
positively
influenced
behavior,
mediated
this
relationship.
Furthermore,
moderated
relationship
self-esteem,
such
was
stronger
with
a
high
attention.
Similarly,
also
findings
have
theoretical
practical
implications
by
demonstrating
external
resources
to
promote
Язык: Английский