How “inspired” are customers to order from mobile food delivery apps? Soliciting the stimulus-organism-response (S-O-R) paradigm

Aslib Journal of Information Management, Год журнала: 2024, Номер unknown

Опубликована: Май 30, 2024

Purpose There has been a dramatic rise in the use of online food delivery apps (FDAs) services since COVID-19 pandemic. Though FDAs have contributed significantly to demand for products from gourmet industry, little is known regarding factors that inspire customers order FDAs, subsequently influencing customers’ satisfaction. Considering knowledge gap, this study utilizes stimulus-organism-response (S-O-R) model conceptualize factors: stimuli (eWOM, reviews and deals as external stimuli, late-night craving convenience internal stimuli) determine organism level (i.e. inspiration) generate response satisfaction). Design/methodology/approach We collected data 388 users analyzed it via partial least squares – structural equation modeling (PLS-SEM). Findings The results reveal reviews, deals, cravings positively inspiration In contrast, eWOM fails impact directly indirectly, affecting satisfaction through inspiration. Besides, mediates relationship between (e.g. convenience) Originality/value This novel explores (late-night deals) on customer predicts also expand prior studies by studying mediating mechanism

Язык: Английский

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Assessing Consumer Trust and Perception in Online Food Marketplaces

Advances in marketing, customer relationship management, and e-services book series, Год журнала: 2025, Номер unknown, С. 375 - 394

Опубликована: Янв. 17, 2025

This chapter investigates consumer trust and perception within online food marketplaces, a rapidly evolving segment of the digital economy. The study investigate into factors influencing confidence in these platforms, including reliability product information, transaction security, quality customer service. It examines how user reviews, ratings, social proof contribute to shaping perceptions trustworthiness vendors. also explores impact platform design usability on satisfaction trust, highlighting role transparency experience fostering positive perceptions. By analyzing empirical data, provides insights marketplaces can enhance improve satisfaction, thereby driving engagement loyalty.

Язык: Английский

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Design and validation of a conceptual model for children's continuance intention to use video apps

British Journal of Educational Technology, Год журнала: 2025, Номер unknown

Опубликована: Фев. 10, 2025

Abstract Video apps are widely used by children worldwide. However, concerns have been raised about children's personal data disclosure and privacy risks during their consumption of video apps. This study designed validated a conceptual model for continuance intention to use based on calculus theory Teen Online Safety Strategies (TOSS) parental mediation framework. A cross‐sectional survey 321 Chinese middle school‐aged (aged 12–14) was conducted validate the model. Our findings revealed that perceived risk had minimal association with value. Children's benefit positively associated value, which Trust also contributed apps, slightly moderated restrictive mediation. provided better understanding perception privacy, trust value in consuming identified potential role related To mitigate enhance digital literacy as well autonomy, we proposed some recommendations app designers, parents educators. The appeals more transparent child‐centred approach designing mixed facilitating usage, educators' empowering autonomy online protection improving skills competencies.

Язык: Английский

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How does travel social media influencer humour influence viewers’ visit intention?

Current Issues in Tourism, Год журнала: 2023, Номер 27(23), С. 4148 - 4164

Опубликована: Дек. 7, 2023

This research aims to investigate the impact of travel social media influencer (SMI) humour on viewers' visit intention based trust transfer theory. Three scenario-based experiments were undertaken from 28 February September 2023 with help Credamo platform through a purposive sampling method. The findings indicate that humorous content posted by SMIs influences intention. Trust in and destination mediate effect. paper further identifies moderating role physical attractiveness. finds positive is stronger for those who are less physically attractive. Practically, this suggests destinations should cooperate often sharing content. More importantly, also attractive ought be better at producing than more appealing influencers. Theoretically, not only expands use theory SMI marketing context, but uncovers underly mechanism boundary condition

Язык: Английский

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Navigating the virtual restaurant frontier: motivations and challenges for restaurateurs in post-pandemic era

Journal of Foodservice Business Research, Год журнала: 2024, Номер unknown, С. 1 - 27

Опубликована: Апрель 10, 2024

This study explores the motivations and challenges steering restaurateurs toward operation of virtual restaurants in post-pandemic Malaysia. With a dual objective furnishing actionable guidance for current prospective restaurant entrepreneurs proposing recommendations stakeholders like SME Trade Associations, financial institutions, government agencies, research extracts qualitative insights from semi-structured interviews with 31 operators. Distinct motivations, including considerations, capitalization on pandemic-induced market shifts, procedural simplification, reliance supportive networks, learning past physical setbacks, are identified. Correspondingly, such as high overhead costs, limited visibility, unpredictable circumstances, operational inefficiencies unveiled. The harmonizes both to offer practical framework, facilitating evaluation feasibility sustainability. These findings hold significant implications fostering adoption Malaysia, presenting comprehensive guide navigating evolving landscape.

Язык: Английский

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Importance–performance and potential gain of food delivery apps: in view of the restaurant partner perspective

British Food Journal, Год журнала: 2023, Номер 126(5), С. 1981 - 2003

Опубликована: Июль 28, 2023

Purpose The food industry is continuously developing its online services called delivery applications (FDAs). This study aims to evaluate FDA's importance–performance and identify strategies maximize potential gains from a business partner's perspective. Design/methodology/approach Data are collected 208 FDA partners in Indonesia. Importance–performance analysis (IPA) applied the feature extended theory of gain customer value (PGCV) achieve partners. Findings provides clear measurable direction for future research develop performance. Owning data, revenue sharing competitive advantage most joining partner Research limitations/implications respondents restaurants micro, small, medium enterprises levels. Further should involve middle upper level discover all partners' perceptions. will be very helpful providers interested improving best performance their Practical implications must focus on maintaining features owning sharing, advantage, stable terms conditions, interface, building loyalty, presence, user credit rating, promotion offers, service sales enhancement increase consumer satisfaction meet expectations desired by Originality/value meaningful theoretical foundation work. It extends PGCV using perspective as substitute value; hence, authors call it value.

Язык: Английский

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A two-country study on the psychological antecedents to cryptocurrency investment decision-making

Journal of Global Information Technology Management, Год журнала: 2022, Номер 25(4), С. 302 - 323

Опубликована: Окт. 2, 2022

This study seeks to investigate the psychological antecedents toward cryptocurrency investment decision-making. Using extended planned behavior model, data were collected from 517 sample respondents in Kenya and Ghana test proposed model. Specifically, we find that skepticism undermines willingness invest via attitude across two countries studied. We also subjective norm perceived self-efficacy positively influence that, turn, influences cryptocurrency. The positive relationship between trust disposition turn is statistically valid but not Ghana. Contrary expectations, no negative statistical effect of risk on was found sample. Overall, presented findings this enrich empirical understanding about factors influencing individuals' intentions cryptocurrencies such as Bitcoin Litecoin.

Язык: Английский

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Incentivised dishonesty: Moral frameworks underlying fake online reviews

International Journal of Consumer Studies, Год журнала: 2024, Номер 48(2)

Опубликована: Март 1, 2024

Abstract Feedback mechanisms, such as customer reviews and ratings, are essential for making informed decisions on online platforms, particularly in the presence of asymmetric information. However, practice reward‐based is rise where sellers incentivise buyers to give biased feedback (e.g., 5‐star ratings) regardless quality products. This study intends determine whether financial incentives motivate people award dishonest ratings explore moral heuristics underlying this motivation. Using a hypothetical purchase scenario, responses were elicited from 411 participants Philosophical Moral Framework Measure (PMFM) was used identify frameworks that underlie reported self‐interested behaviour. The findings reveal likelihood giving fake increases with an increase incentives. dominant framework those who accepted cashback offer utilitarianism egoism, whereas declined primarily have deontology virtue theory frameworks. results also indicate men young individuals more likely feedback. These not only advance understanding interplay between behaviour but aid identifying

Язык: Английский

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An analysis of consumer’s trusting beliefs towards the use of e-commerce platforms

Humanities and Social Sciences Communications, Год журнала: 2024, Номер 11(1)

Опубликована: Июль 11, 2024

Abstract This study evaluates the consumers’ views on various security measures in e-commerce platforms and determines their impact trusting beliefs of consumers, which may further lead to an intention use platforms. The also investigates moderating effects gender, age, frequency platform proposed model. A total 780 respondents were used for study. We structural equation modeling (SEM) analyze trust-based findings indicate a strong positive information integrity confidentiality beliefs. In addition, indicates mediating effect with association between integrity, confidentiality, behavioral relationship perceived preventing unauthorized secondary data usage was found be significant. research underwent in-depth examination different aspects that firms should consider order develop consumers environments.

Язык: Английский

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Adoption of NFT transaction in metaverse platform: a trust transfer approach to leverage trust among users

Digital Policy Regulation and Governance, Год журнала: 2024, Номер unknown

Опубликована: Сен. 23, 2024

Purpose Recent growth of metaverse adoption has impacted the nonfungible tokens (NFTs) which is becoming increasingly attractive. Recently, researchers have explored NFTs in platform. However, considering risk involved transaction, need for trust on NFT transaction arises. Drawing transfer theory, this study aims to fill gap by investigating process from platform and online payment. Moreover, moderating effect perceived effectiveness dispute resolution (PEDR) between explored. Design/methodology/approach This adopts an empirical approach using a questionnaire survey India based simple random sampling technique analyzed structural equation modeling through Smart PLS software. Findings The findings reveal that users with higher disposition will platforms, payments transactions metaverse. Also, reveals transfers toward metaverse, further leads intent NFT. provides information platforms how occurs manage conflict attract use their transaction. Research limitations/implications makes valuable contribution identifying significant impact social influence explaining user within explores established conventional payment mechanisms translates contributes trust-building transactional contexts virtual worlds. Practical implications implies ensuring robust security measures transactions, such as two-factor authentication, blockchain verification secure wallets, can reassure different levels disposition. Social Metaverse should focus educating about operates environment providing tutorials, FAQs support channels help navigate confidently. Highlighting measures, rights privacy protections enhance Originality/value To best authors’ knowledge, research it first its kind explore factors affecting theory. Thereby, developing substantial theoretical practical contributions emerging technology.

Язык: Английский

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