Consumer Behavior's Evolution, Emergence, and Future in the AI Age Through the Lens of MR, VR, XR, Metaverse, and Robotics
Journal of Consumer Behaviour,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 4, 2025
ABSTRACT
A
critical
discussion
of
the
evolution
consumer
behavior,
ethical
consideration,
and
encouraging
new
future
directions
in
AI
era,
we
highlight
ten
main
ideas
regarding
evolution,
emergence,
behavior
Age
through
lens
immersive
technologies
their
significance
changing
landscape
research.
In
light
significant
gaps
understanding
how
influence
urgent
need
for
in‐depth
knowledge
this
area
era
is
emphasized.
Analytically,
(1)
literature
findings
based
on
studies,
(2)
connection
several
thought‐provoking
specific
nuanced
research
questions,
comprehensive
theories,
frameworks,
contextual
examples
suggestions
frameworks
or
adaptations
each
technology,
(3)
overview
directions,
thrusts,
methodological
approaches
per
study
within
related
to
metaverse,
automation,
robotics
serve
as
a
crucial
foundation
our
objectives
expected
contributions
article.
The
organization
these
logically
allows
us
see
clear
progression
from
transformative
impact
interdisciplinary
focus
corporate
responsibility
digital
age.
Язык: Английский
The Effect of Age Cues From AI Product Users on Consumer Perceptions of Product Innovation and the Downstream Consequences
Journal of Consumer Behaviour,
Год журнала:
2025,
Номер
unknown
Опубликована: Май 1, 2025
ABSTRACT
This
article
is
valuable
to
academia
for
its
thorough
examination
of
how
age‐related
consumer
perceptions
affect
the
marketing
AI
products.
It
addresses
a
significant
gap
in
literature
by
revealing
that
products
aimed
at
older
users
are
perceived
as
more
innovative.
insight
can
transform
strategies
various
demographic
segments.
The
five
studies
provide
strong
evidence,
improving
reliability
findings.
They
enhance
understanding
factors
influence
evaluations
and
offer
insights
marketers.
demonstrates
age
cues
positively
consumers'
product
innovation
their
ad
click
behavior.
effect
driven
underlying
mechanisms
cognitive
discomfort
inferred
firm
competence.
study
aids
scholars
practitioners
aligning
presentation
with
expectations
across
groups.
enhances
behavior
research
examining
links
between
aging,
technology
perceptions,
effectiveness
while
promoting
further
exploration
impacts
on
decision‐making
digital
environment.
Язык: Английский
Increasing customer service competencies of airports: virtual integration competence, warmth and intimacy of artificial intelligence services
Business Process Management Journal,
Год журнала:
2024,
Номер
unknown
Опубликована: Окт. 17, 2024
Purpose
Airports
are
an
essential
part
of
the
airline
value
chains.
Artificial
intelligence
(AI)
technologies
widely
used
at
airports;
study
aims
to
explore
how
virtual
integration
competence
and
perceived
warmth
AI
in
airports
increase
customer
service
competencies
satisfy
their
passengers.
Design/methodology/approach
Based
on
perspectives
digital
hybrid
intelligence,
a
continued
usage
intention
model
was
analyzed
using
partial
least
squares
approach;
this
purposed
sampling
collect
data
from
those
participants
who
adopted
Beijing,
Taipei
Singapore
have
potential
use
experience
more
than
three
times
384
completed
questionnaires
were
analyzed.
Findings
innovations
serve
human
tasks
analytics
applications
as
change
drivers
can
replace
legacy
procedures.
The
research
findings
help
point
out
utilizing
intimacy
services.
Originality/value
provide
airports.
services
powerful
tool
for
passengers
efficiently;
will
collaborate
with
airlines
offer
Язык: Английский
Understanding citizen adoption of smart governance: integrating technology acceptance and readiness theories
Global Knowledge Memory and Communication,
Год журнала:
2024,
Номер
unknown
Опубликована: Дек. 24, 2024
Purpose
This
study
aims
to
identify
the
key
factors
influencing
citizens’
intention
use
smart
governance
services
using
amalgamation
of
technology
acceptance
model
(TAM)
with
theory
readiness
(TR).
Design/methodology/approach
The
convenience
sampling
method
was
used
collect
data
from
260
respondents
residing
in
Indore,
Bhubaneswar,
Bhopal
and
Nashik
cities
India
a
questionnaire
survey
method.
collected
for
this
were
analyzed
partial
least
squares
structural
equation
modeling
(PLS-SEM)
SmartPLS
4.0.8.9.
Findings
study’s
findings
revealed
that
citizens'
discomfort
negatively
impacts
their
perceived
ease
usefulness.
Insecurity
also
reduces
On
other
hand,
innovativeness
associated
these
positively
affects
Optimism
does
not
significantly
influence
perceptions.
It
Finally,
usefulness
affect
intentions
services.
Originality/value
uniquely
integrates
TAM
TR
examine
adoption
India.
offer
valuable
insights
policymakers,
highlighting
roles
discomfort,
insecurity,
optimism
perceptions
usage
intentions.
Язык: Английский