Domestic Cleaners in the Informal Labour Market: New Working Realities Shaped by the Gig Economy?

Social Inclusion, Год журнала: 2023, Номер 11(4)

Опубликована: Окт. 3, 2023

Previous studies show that gig economy‐based work opens up new ways in which inequalities are (re)produced. In this context, it is particularly important to look at female cleaners private households, where gender intersect with other axes of disadvantage such as class, migratory experience, or ascribed ethnicity. This spatially and linguistically fragmented group presents challenges for scientific research, reflected insufficient data available date. The aim the project GigClean—from research article drawn—is address gap. guiding question is: How do domestic informal labour market experience working economy? methodological design consists 15 problem‐centred interviews platform‐based cleaning labourers households Vienna, who predominantly operate economy. Our results suggest undeclared via online plat‐forms associated increased power gaps between workers clients well changing conditions detriment cleaners. Specifically, three recurring themes could be identified: reserve army mechanisms; lookism, objectification, sexual harassment; information asymmetry control.

Язык: Английский

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On-Demand and Marketplace Platforms: Gig Care Work Conditions on Two Digital Labour Platform Care Models

Critical Sociology, Год журнала: 2024, Номер unknown

Опубликована: Сен. 16, 2024

With worker shortages and the need for care workers projected to grow, personal work through digital labour platforms (DLPs) is important understand. This paper considers DLPs used by gig providing in Ontario, Canada. We recruited 20 women interviews. examined socio-technical processes such as signing up on platforms, creating profiles, searching jobs. draw Institutional Ethnography study actual following two DLP models: marketplace on-demand. Marcusean theory provides a lens critical examination of work. found job inequity between operating homecare sector, compared DPs institutional settings. Jobs had disparate quality platform types. Workers both types remained vulnerable fluctuations demand limited social security protections, models institutionalised precarity.

Язык: Английский

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Navigating the algorithmic paradox: how and when perceived algorithmic control affects gig workers’ engagement through harmonious and obsessive work passion

Information Technology and People, Год журнала: 2025, Номер unknown

Опубликована: Апрель 18, 2025

Purpose Previous research has established the critical role of work passion and identified various strategies for fostering employee within traditional organizational contexts. However, with rise gig economy, an important question remains: How can digital platforms effectively foster workers’ enhance their subsequent work? By integrating dualistic model passion, this study aims to examine perceived algorithmic control as a salient antecedent among workers. Design/methodology/approach A time-lagged field was conducted 324 drivers in China. Findings Perceived had double-edged sword effect on engagement: it enhanced engagement through harmonious but undermined obsessive passion. Furthermore, perceptions transparency mitigate negative indirect effects Originality/value This proposed tested mediating mechanisms moderating variables by which influences workers, contributing new insights into understanding how technology shapes states.

Язык: Английский

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Human Resource Management in New Service Arrangements: Extending the Ability, Motivation, Opportunity Framework Into the Gig Economy

Human Resource Management, Год журнала: 2025, Номер unknown

Опубликована: Апрель 22, 2025

ABSTRACT This article investigates how human resource (HR) practices affect organizational outcomes in one of the newest areas service work: gig economy. Combining theory on multi‐sided markets and strategic management, this explores platform companies' use HR can lead to improved worker retention. Specifically, we focus important aspect retention: preventing workers from simultaneously working for a rival platform, practice known as multi ‐ homing . Drawing original qualitative quantitative data ride‐hail industry, demonstrate that introduction reduces workers' tendency multi‐home.

Язык: Английский

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Adversaries or Cross-Organization Co-workers? Exploring the Relationship between Gig Workers and Conventional Employees

ILR Review, Год журнала: 2023, Номер 77(1), С. 3 - 31

Опубликована: Сен. 1, 2023

This article explores how gig workers interact with more conventional employees. Drawing on original qualitative and quantitative data from Instacart shoppers grocery store staff, this shows Instacart’s algorithmic management system pushes to mistreat in-store staff. Yet for who frequently the author finds they develop cooperative, cross-organization co-worker relationships. These relationships grant access resources typically reserved allowing them navigate constraints that places them. Findings show platform companies’ use of tools can spill over negatively affect working conditions workers; but also, improve their own by building peers.

Язык: Английский

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The contingencies of platform power and risk management in the gig economy

Internet Policy Review, Год журнала: 2024, Номер 13(2)

Опубликована: Июнь 26, 2024

This paper demonstrates how gig platforms can become both a resource for risk management and new source of risk, depending on the complex interaction between platform's labour strategies one hand mix support structures dependencies in worker's life other.

Язык: Английский

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Balancing flexibility and stability: The role of outsourced service stations in managing food‐delivery platform work in China

Industrial Relations A Journal of Economy and Society, Год журнала: 2024, Номер 63(4), С. 530 - 551

Опубликована: Май 26, 2024

Abstract Current mainstream research on on‐demand labor platforms primarily focuses the discussion of algorithmic technologies while overlooking issue how achieve stable operations in a de‐employment context. Addressing this gap, study investigates approaches employed by Chinese food‐delivery to ensure supply. Utilizing qualitative data, reveals that have established stability supply implementing outsourced model, partnering with third‐party staffing agencies establish service stations, and managing couriers offline. This approach helps balance platform courier needs, addressing tension between work flexibility income stability. provides case illuminating interplay technology market relations. Additionally, it highlights structural forces workers form within internal market, deepening our understanding management complexities

Язык: Английский

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Casually cynical or trapped? Exploring gig workers’ reactions to psychological contract violation

Journal of Managerial Psychology, Год журнала: 2024, Номер unknown

Опубликована: Окт. 18, 2024

Purpose Drawing on psychological contract (PC) theory and platform labor research, the purpose of our study was to explore gig workers’ reactions perceived PC violation. Our set against backdrop COVID-19 pandemic, which brought workplace health safety issues into much sharper focus, even in nonstandard employment arrangements like work. Design/methodology/approach This employed a mixed-methods design. In Study 1, we tested conceptual model US-based ride-hail drivers’ ( n = 202) affective cognitive Uber’s (lack of) commitment safe working conditions. 2, conducted interviews with 32 workers further an unexpected finding from 1. Findings found that perceptions violation were related decreased trust Uber higher intentions leave this line work; however, cynicism toward only predicted withdrawal for those drivers who did not believe they had job alternatives available outside We explored where low economic dependence work could afford be casually cynical platform, while high-dependence felt “trapped” Originality/value contribute social/relational theoretical approach more broadly literature specifically. also add emerging how shapes experience findings around low-dependence experiencing indifferent form – have termed casual highlight importance treating context as unique, merely extension traditional management research.

Язык: Английский

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Politicized shopping in the gig economy: Retaliation and solidarity on the “other side” of the app

Industrial Relations A Journal of Economy and Society, Год журнала: 2023, Номер 63(3), С. 343 - 367

Опубликована: Сен. 28, 2023

Abstract In this mixed‐methods article, the author investigates how gig workers behave when they become consumers of these products. The finds that engage in politicized shopping – where order from platform companies with comparably better labor standards both to retaliate against substandard practices and support their fellow workers. By examining worker behavior on “other side” platform, article expands our understanding emerging area work.

Язык: Английский

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What Do Platform Workers Think?: Analysis of Truck Drivers’ Perspectives on Digital Platforms Using GPT-4

Опубликована: Июнь 7, 2024

This study examines platform workers’ experiences and perspectives about digital platforms in the Chinese freight transportation industry based on a large dataset of self-employed truck drivers’ online discussions. Utilizing state-of-the-art language model (LLM), GPT-4 by OpenAI, this article creates novel topic generation framework, Sequential Abstraction, to analyze topics concern among drivers. Additionally, employs perform sentiment analysis classification tasks, which achieve accuracy rates 78.13% 79.17%, respectively, with manually labeled results as benchmarks. The research highlight significant economic insecurities drivers face when finding gigs platforms. contributes existing work literature examining real-time, spontaneous voices surrounding advocates for further uncovering potential LLMs facilitating descriptive explanatory social science research.

Язык: Английский

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