Cognitive Biases in Street‐Level Resolutions: The Case of Multiple Claims in Tax Disputes DOI Creative Commons
Sagi Gershgoren, Ofek Edri‐Peer, Nissim Cohen

и другие.

Public Administration, Год журнала: 2024, Номер unknown

Опубликована: Окт. 28, 2024

ABSTRACT Cognitive biases are an integral part of human conduct. However, we know little about how such affect street‐level bureaucrats' decision‐making. Without understanding, might not have a complete picture bureaucrats make decisions. This incomplete can lead to the faulty implementation public policy. study focuses on cognitive that impact decision‐makers faced with multiple claims. Using real‐world rulings made over 15 years by lower court judges in civil tax disputes, findings reveal positive association between making claims citizens disputes state and deciders' tendency rule their favor, especially when ruling be appealed. The also imply presentation better citizens' odds receiving favorable ruling. Policymakers who want avoid outcomes should take this factor into consideration.

Язык: Английский

Street‐level bureaucrats' perceptions of “the job”: Deviation from professional particularities and micro creation of public value DOI Creative Commons
Einat Lavee, Galia Cohen

Public Administration, Год журнала: 2024, Номер unknown

Опубликована: Авг. 8, 2024

Abstract The implementation work of street‐level bureaucrats (SLBs) is becoming more complex due to concurrent imperatives. While previous research has focused on SLBs' discretion decisions and coping strategies, this study adds existing literature by suggesting that their perceptions “the job” are changing. Drawing in‐depth interviews with 87 US police officers, we found SLBs influenced the great emphasis public value, understanding job in terms assuming general responsibility for citizens, as representatives. They adopt various strategies respond citizens' needs, providing a vast range services deviate from traditional job. We conclude constantly, formally informally, effectively address what good public, ways go beyond professional particularities. argue such broader perspective requires administration scholars consider critically expanded perceptions, manifested responsibility.

Язык: Английский

Процитировано

4
What Reasoning Do Frontline Professionals Use Around Citizen‐Clients' Socioeconomic Status: Exploring the Mechanisms DOI Creative Commons
Fia van Heteren, Nadine Raaphorst, Sandra Groeneveld

и другие.

Public Administration, Год журнала: 2025, Номер unknown

Опубликована: Апрель 24, 2025

ABSTRACT This paper examines socioeconomic status (SES) as an indicator for decision‐making among frontline professionals in healthcare, focusing on general practitioners (GPs). Aside from research stereotypes, we know little about how reason SES decision‐making. study addresses this gap by investigating GPs use to develop care patients with varying backgrounds. Based qualitative interviews, the identifies three reasonings that are closely intertwined of patients: (1) preservation reasoning describes interpret cues and stability relation what needs be preserved, (2) social distance helps explain creates a reference point when helping patient, (3) together patients' busyness educational level treatment plans patient. contributes existing literature distinguishing professionals'

Язык: Английский

Процитировано

0
Cognitive Biases in Street‐Level Resolutions: The Case of Multiple Claims in Tax Disputes DOI Creative Commons
Sagi Gershgoren, Ofek Edri‐Peer, Nissim Cohen

и другие.

Public Administration, Год журнала: 2024, Номер unknown

Опубликована: Окт. 28, 2024

ABSTRACT Cognitive biases are an integral part of human conduct. However, we know little about how such affect street‐level bureaucrats' decision‐making. Without understanding, might not have a complete picture bureaucrats make decisions. This incomplete can lead to the faulty implementation public policy. study focuses on cognitive that impact decision‐makers faced with multiple claims. Using real‐world rulings made over 15 years by lower court judges in civil tax disputes, findings reveal positive association between making claims citizens disputes state and deciders' tendency rule their favor, especially when ruling be appealed. The also imply presentation better citizens' odds receiving favorable ruling. Policymakers who want avoid outcomes should take this factor into consideration.

Язык: Английский

Процитировано

2