Customer Loyalty Bank Syariah Indonesia (BSI) in The Digital Age

SHS Web of Conferences, Год журнала: 2025, Номер 217, С. 01001 - 01001

Опубликована: Янв. 1, 2025

The purpose of this article is to analyze consumer loyalty conveyed by customer satisfaction with digital marketing, product quality, and service at Bank Syariah Indonesia (BSI) as exogenous variables. We collected 100 customers respondents using simple random sampling. Data analysis structural equation models Smart PLS. results show that marketing quality positively affects loyalty. Digital negatively impact satisfaction. Customer mediated toward but service. novelty study lies in the mediating role dissatisfaction relationship between services towards systems readiness case crucial. Future research needs organizational leaving BSI currently happening.

Язык: Английский

Green Economy and Islamic Economy: Towards Accelerating SDGs

JURNAL MANAJEMEN BISNIS, Год журнала: 2024, Номер 11(2), С. 1413 - 1430

Опубликована: Авг. 23, 2024

The conventional economic system has led to rapid global development, but there is a need explore alternative approaches. This paper addresses the limited research on integration of green and Islamic economics, focusing their contribution Sustainable Development Goals (SDGs) intergenerational prosperity. Employing qualitative method, study reveals that economies complement each other due shared objective societal welfare across generations. Both perspectives view SDGs as initiatives promote equality sustainable use natural resources. Achieving these goals requires substantial funding, which where financial instruments come into play, providing essential support for financing SDG-related activities. highlights synergy between two models potential drive long-term, equitable development.

Язык: Английский