Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives

Sustainability, Год журнала: 2024, Номер 16(7), С. 2818 - 2818

Опубликована: Март 28, 2024

Digital transformation improves public services by integrating digital technology. The rapid use of technology in the sector may marginalize groups without access to or familiarity with platforms. This can create a divide, worsening inequities leaving people who cannot behind. research will examine service delivery projects and their effects on local governments. study uses thorough literature evaluation case studies different nations. Scopus was used find relevant content current digitization research, papers, publications they were examined. included variety opinions issue. assessment found that efficiency, citizen involvement, government accountability delivery. face obstacles must be overcome. demonstrated improving organizational meeting expectations, responding superior demands from higher authorities drive change stresses technological readiness as critical driver transformation. Opponents’ concerns should addressed future practice, such inclusivity accessibility, cost resource management, data security privacy.

Язык: Английский

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Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content

Government Information Quarterly, Год журнала: 2023, Номер 40(4), С. 101877 - 101877

Опубликована: Окт. 1, 2023

In this paper, we propose a conceptual framework composed of number e-government, implementation and evaluation-oriented variables, with which jointly analyze chatbots presented in the research literature deployed as public services Spain at national, regional local levels. As result our holistic analysis, identify discuss current trends challenges development evaluation administration sector, such focusing use conversational agents on search for government information, documents –leaving citizen consultation collaboration aside–, conducting preliminary evaluations prototypes limited studies, lacking experiments systems, metrics beyond effectiveness usability –e.g., related to generation values. Addressing some identified challenges, build evaluate two novel that present advances access open data participation content. Moreover, come up additional, potential lines may be considered future new e-government chatbots.

Язык: Английский

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Barriers and the potential for changes and benefits from the implementation of Industry 4.0 solutions in enterprises

Production Engineering Archives, Год журнала: 2024, Номер 30(2), С. 145 - 154

Опубликована: Май 26, 2024

Abstract The implementation of Industry 4.0 solutions in Polish enterprises entails both certain barriers and significant potential for changes numerous benefits. These may result from the costs new technologies, need to adapt employees skills concerns about data security. However, by overcoming these difficulties, companies can benefit enormous such as increasing production efficiency, optimizing logistics processes or improving product quality. Moreover, use technologies contribute increased innovation, competitiveness on global market creation jobs. As a result, benefits implementing support actively engage digital transformation, despite they encounter. objective this article is confront resulting modern with that limit process. statistical assessment differences between barrier values technology, well changes, was based non-parametric Mann-Whitney U test. study covered representatives 236 who mainly held managerial positions at various levels management staff persons designated them were responsible research development activities surveyed entities. it indicated level involvement technological transformation among moderate. Almost 67% all entrepreneurs characterize specific solutions. Among them, only approximately 6% be defined highly already have partially digitized operational processes. see more introduction than their implementation. This dedicated authors dealing issues companies.

Язык: Английский

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A consumer acceptance model in the artificial intelligence era

Management Decision, Год журнала: 2025, Номер unknown

Опубликована: Янв. 8, 2025

Purpose This paper identifies consumer acceptance criteria of artificial intelligence (AI)-enabled products and services in the business. We first investigate existing three models. They are technology model (TAM), unified theory use (UTAUT) (CAT). then discuss applicability these models for AI-enabled services. Finally, we outline shortcomings propose an product service (AIEPSAM). also validate proposed AIEPSAM with empirical results using primary survey data. Design/methodology/approach To understand customer’s point view on AI applications services, identify some critical factors present a conceptual framework consumers' based literature, prior research prominent management theories. Then, study broadens horizon beyond established principles associated to accommodate AI-specific factors/variables like data privacy, explainability apparent opacity algorithms. In this paper, that Findings argue although TAM, UTAUT CAT generally applicable explain attitudes towards technology, alone insufficient encompass entire spectrum AI-related issues must not be ignored. The model, namely AIEPSAM, accommodates limitations modifies make it suitable technology. Originality/value attempt articulate discover useful insights, leading examination formulating validation through is criticize TAM other but incorporate into those Through study, required modifications considering additional factors. will assist companies building better understanding emergence (TE) opportunities (TO).

Язык: Английский

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Predictors for Green Energy vs. Fossil Fuels: The Case of Industrial Waste and Biogases in European Union Context

Agronomy, Год журнала: 2024, Номер 14(7), С. 1459 - 1459

Опубликована: Июль 5, 2024

In the context of sustainability, integration renewable energy into industrial processes not only minimizes dependence on fossil fuels but also contributes to efficient management waste. By transforming organic waste, including agri-food and urban biogas, green can be generated, thus reducing impact environment closing loop material used in economic circuit. Thus, a sustainable system promoted, where resources are continuously reused exploited. Statistical methods decision tree with Classification Regression Trees (CRT) algorithm were employed analyze data. The paper focuses importance waste biogas for generation, transformation, consumption EU (European Union)-27 countries. To provide thorough analysis, we have divided these countries based real gross domestic product (GDP) per capita, grouping them above/below annual average period 2012–2021/2022. Descriptive statistics revealed observable differences between two groups, aimed evidence regarding existence as statistically significant. Using Kolmogorov–Smirnov test, non-normal distribution data was confirmed, requiring non-parametric inferential methods. Mann–Whitney U test significant groups all studied variables. This comprehensive approach highlights distinct energy-related characteristics influenced by development EU-27.

Язык: Английский

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The Impact of Digital Transformation and Artificial Intelligence on Bureaucratic Culture Between Efficiency and Discretion

KnE Social Sciences, Год журнала: 2025, Номер 10(4)

Опубликована: Фев. 18, 2025

This study examines the impact of digital transformation and artificial intelligence (AI) on bureaucratic culture in public service sector, especially related to employee efficiency discretion decision making. aims understand how application AI determines flexibility, accountability, effectiveness bureaucracy Gorontalo Province, as well explore strategies that can be implemented maintain a balance between technological innovation administrative policy. Academically, this research contributes filling literature gap technology-based transformation, context developing countries. The practical importance lies policy recommendations provided improve adaptability changes while maintaining flexibility decision-making. method used is qualitative approach with in-depth interviews employees at various levels hierarchy regional apparatus organizations have adopted AI. results show has improved accountability decision-making, but other hand, limits discretionary space situations require contextual considerations. resulting theoretical novelty concept algorithmic bureaucracy, where plays key element decision-making process potential shift function more automated. recommends there are 2 important things need implemented, namely: 1) Strengthening capabilities adaptability. 2) Algorithmic supervision technology governance As for strengths relevant introduces new concepts regarding weaknesses limited geography, risk subjective bias, lack quantitative validation introduced.

Язык: Английский

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Market Analytics as a Basis for Public Decision-Making

Studies in systems, decision and control, Год журнала: 2025, Номер unknown, С. 533 - 554

Опубликована: Янв. 1, 2025

Язык: Английский

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Adoção de IA na Administração Pública: do tecnicismo à vantagem competitiva e à confiança dos cidadãos

Reforma y democracia., Год журнала: 2025, Номер 90, С. 25 - 53

Опубликована: Март 27, 2025

O estudo da inteligência artificial (IA) começou em 1950, mas, só na segunda década do século 21, surgiram equipamentos específicos para seu processamento. Inicialmente, a adoção de soluções IA era influenciada por fatores técnicos, como complexidade algoritmos e disponibilidade dados. Contudo, o cenário mudou com lançamento generativa ChatGPT 2022. Desde então, busca vantagem competitiva necessidade modernização tornaram-se os principais motivadores instituições públicas privadas. A rápida popularização levou um esforço generalizado se destacar no mercado. No entanto, aumento uso trouxe preocupações, especialmente quanto à confiança nessas tecnologias, devido aos riscos desempenho inesperado que podem prejudicar imagem resultados das organizações. Para as administrações públicas, essa questão é crítica, pois falhas impactar sociedade não são facilmente corrigíveis. Este trabalho avalia influenciam desde critérios técnicos iniciais até atual preocupação regulamentação IA, fim oferecer uma visão abrangente dos desafios propor direções futuras pesquisa prática.

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Desafíos de la integración de IA para la construcción de ciudadanía digital

Vinculatégica EFAN, Год журнала: 2025, Номер 11(2), С. 30 - 43

Опубликована: Март 31, 2025

Construir una ciudadanía digital en el siglo XXI, integrando la inteligencia artificial (IA) es un reto significativo, que pone de relieve temas, desde modernización administración pública hasta adaptación a innovación tecnológica. El objetivo investigación fue analizar perspectiva los ciudadanos Nuevo León sobre adopción tecnologías basadas IA y influyen construcción digital. Se utilizó enfoque cuantitativo, con diseño transversal alcance descriptivo. La muestra 319 encuestados, seleccionados mediante Muestreo Aleatorio Simple (MAS), instrumento encuesta 12 ítems escala tipo Likert. Entre resultados más sobresalientes están 63.6% estuvo acuerdo o muy considerar colaboración entre sector público privado fundamental para implementación efectiva administración. En conclusión, requiere estrecha privado, visión estratégica aprovechar su potencial mejora eficiencia servicios, inversión continua infraestructuras tecnológicas modernas seguras.

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Main factors and causes that are influencing the digital competences of human resources

ADMINISTRATIE SI MANAGEMENT PUBLIC, Год журнала: 2023, Номер 41, С. 26 - 53

Опубликована: Ноя. 28, 2023

The integration of digital technologies in public administration is influenced by the competences human resources. objectives this research are to identify main factors and causes that influence resources’ level find out correlations between factors, causes, competences. survey was conducted within National Agency Civil Servants (NACS) responsible for management civil servants from Romanian administration. 25 variables were selected grouped three categories. instruments used were: SPSS Principal Component Analysis. According results, influencing social extrinsic motivation administrative managerial factors. with a relevant impact on competence development data security privacy risks, dynamic technologies, lack continuity ICT organization activities, excessive bureaucracy. All model have positive correlations. results useful interesting both scholars governmental institutions. them discussed first time specialized literature raising up key elements should be taken into account an efficient transformation

Язык: Английский

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