Service Process Modeling in Practice: A Case Study in an Automotive Repair Service Provider DOI Creative Commons
Aurel Mihail Țîțu,

Daniel Grecu,

Alina Bianca Pop

и другие.

Applied Sciences, Год журнала: 2025, Номер 15(8), С. 4171 - 4171

Опубликована: Апрель 10, 2025

The automotive industry, especially the after-sales service segment, faces significant challenges due to economic changes and market dynamics. In this context, optimization of processes becomes essential increase performance profitability organizations in industry. However, there is a lack research that specifically detail explores how model improve sector. Most studies focus on general aspects quality management or process without addressing particularities services This paper aims identify analyze an repair provider organization ensure customer satisfaction. was conducted using data from activity reports participatory direct observation within organization. Statistical analysis key indicators, such as productivity, efficiency, satisfaction, performed. study identified several critical success factors proposed concrete measures for shaping processes, including optimizing resource allocation communication, improving intake ensuring technical competence procedural compliance, handing over collecting feedback. implementation these can lead increased and, by extension, financial organizations.

Язык: Английский

Living Labs—A Concept for Co-Designing Nature-Based Solutions DOI Open Access
Gerd Lupp, Aude Zingraff‐Hamed,

Josh J. Huang

и другие.

Sustainability, Год журнала: 2020, Номер 13(1), С. 188 - 188

Опубликована: Дек. 28, 2020

Living Labs are recognized as a progressive form to foster innovation and the strengthening of collaborative planning. The concept has received strong attention by European Union (EU) research agendas recently. This contribution investigates how Lab approach could be used for design implementation Nature-Based Solutions (NBS). NBS gaining acceptance more sustainable solution reducing exposure natural hazards vulnerability events, such increased flooding in changing climate. However, lack approaches hinders their broader implementation. A literature review on theoretical aspects context is conducted, we compare findings with practices that were observed case studies implementing manner. Isar-Plan River Restoration Munich, Germany, Mountain Forest Initiative (Bergwaldoffensive). Both have already started well before gained wider popularity. award-winning cases good practice exemplary in-depth stakeholder involvement. paper discusses concepts reflects it can serve support participatory

Язык: Английский

Процитировано

80

Public Acceptance of Nature-Based Solutions for Natural Hazard Risk Reduction: Survey Findings From Three Study Sites in Europe DOI Creative Commons
Carl C. Anderson, Fabrice G. Renaud,

Stuart Hanscomb

и другие.

Frontiers in Environmental Science, Год журнала: 2021, Номер 9

Опубликована: Июль 26, 2021

Climate change is one factor increasing the risk of hydro-meteorological hazards globally. The use nature-based solutions (NbS), and more specifically ecosystem-based disaster reduction measures (Eco-DRR), has become a popular response for that also provides highly-valued co-benefits. Public acceptance particular importance NbS since they often rely on local collaborative implementation, management, monitoring, as well long-term protection against competing societal interests. Although public engagement common goal projects, it rarely carried out with sufficient understanding (de)motivating factors tied to perceptions. Successful collaboration demands consideration attitudes values in relation risk, nature, place. However, existing research does not sufficiently explore these themes together, their interactions, implications NbS. This may lead misaligned expectations failed participatory initiatives, while jeopardizing success projects continued funding uptake. We conducted citizen surveys within “host” communities determine degree pro-NbS behavior, associated variables, how be leveraged increase acceptance. compared results across sites, relying primarily correlations regression models along survey comments expert knowledge. Three distinct rural being implemented OPERANDUM project aim reduce from (socio-)natural Scotland (landslides coastal erosion; n = 66 respondents), Finland (eutrophication algal blooms; 204) Greece (river flooding water scarcity; 84). Our thus centers large EU project. Trust implementers consistent defining towards are strongly respondents’ commitment nature behavioral (i.e., willingness engage). Behaviorial most consistently predicted by connectedness place extent expected future impacts . Skepticism effectiveness leads high demand relevant evidence. To acceptance, we recommend greater framing place-based demonstration reduction. hazard types, proposed NbS, historical characteristics must considered developing strategies aimed at An interactions evidence-based recommendations our study sites successful deployment Europe beyond.

Язык: Английский

Процитировано

63

Catalyzing Innovation: Governance Enablers of Nature-Based Solutions DOI Open Access
Juliette Martin, Anna Scolobig, J. Linnerooth‐Bayer

и другие.

Sustainability, Год журнала: 2021, Номер 13(4), С. 1971 - 1971

Опубликована: Фев. 11, 2021

There is growing recognition that using the properties of nature through nature-based solutions (NBS) can help to provide viable and cost-effective a wide range societal challenges, including disaster risk reduction (DRR). However, NBS realization depends critically on governance framework enables policy process. Drawing from three case studies in Nocera Inferiore (Italy), Munich (Germany), Wolong (China), we identify key enablers—the contextual preconditions, processes, institutions—that proved essential for initiation, planning, design, implementation. In cases, interviews confirm success measures their benefits terms not only DRR but multiple ecological social–economic co-benefits. Results highlight critical enablers NBS, including: polycentric (novel arrangements public administration involved institutional scales and/or sectors); co-design (innovative stakeholder participatory processes influenced final NBS); pro-NBS interest coalition groups (organized pressure advocated an financial incentives (financing community-based implementation monitoring NBS). Findings show transition contribute global agendas, DRR, climate change adaptation, sustainable development.

Язык: Английский

Процитировано

56

Stakeholders’ involvement in the planning of nature-based solutions: A network analysis approach DOI
Cristina-Gabriela Mitincu, Mihai Răzvan Niță, Constantina-Alina Hossu

и другие.

Environmental Science & Policy, Год журнала: 2023, Номер 141, С. 69 - 79

Опубликована: Янв. 12, 2023

Язык: Английский

Процитировано

26

Assessing Nature-based solutions in the face of urban vulnerabilities: A multi-criteria decision approach DOI Creative Commons
David A. Camacho, Johannes Langemeyer, Ricard Segura

и другие.

Sustainable Cities and Society, Год журнала: 2024, Номер 103, С. 105257 - 105257

Опубликована: Фев. 5, 2024

Nature-based solutions (NBS) are increasingly employed to address urban challenges. Typically, NBS planning emphasizes environmental impacts and ecosystem services, often overlooking their role in addressing vulnerabilities. Our objective is develop a framework assessing the extent which alter For this, we relate service metabolism analyses spatially explicit The relies on multi-criteria decision analysis integrate diverse impacts. It follows stepwise approach including development of land-use scenarios, selection vulnerabilities indicators, normalization aggregation stakeholder weighting. We apply Metropolitan Area Barcelona assess increasing (peri-)urban agriculture terms critical vulnerabilities: heat, lack recreational space, biodiversity loss, local food. Results show that agricultural expansion decreased vulnerability food, increased heat night temperatures for sensitive areas. reveal spatial outcomes trade-offs due shifts agriculture. innovatively evaluates by linking multiple evaluation methods through vulnerabilities, fostering strategic at metropolitan scale.

Язык: Английский

Процитировано

10

Human–River Encounter Sites: Looking for Harmony between Humans and Nature in Cities DOI Open Access
Aude Zingraff‐Hamed, Mathieu Bonnefond,

Sébastien Bonthoux

и другие.

Sustainability, Год журнала: 2021, Номер 13(5), С. 2864 - 2864

Опубликована: Март 6, 2021

Human welfare depends on the health of nature. Decades ill-conceived management practices caused a decline in quality human life, as well biological and cultural diversity. Simultaneously, they increased social ecological risks. For instance, mismanagement urban rivers jeopardizes their ability to provide ecosystem services. While demands for responsible riverscape design that fulfill both needs are increasing, explicit recommendations achieve these ambitious goals still lacking. We present first attempt conceptualization Human–River Encounter Sites targets reconciliation between humans nature within river corridors. It builds upon River Culture Concept with literature reviews experiences from restoration projects. identify six tenets important develop guidelines Sites: health, safety, functionality, accessibility, collaboration, awareness. This paper presents how can collectively help harmonize citizens biota, mitigate current crisis. contribution feeds debate sustainable socio-ecological provides implementation future restorations efforts.

Язык: Английский

Процитировано

45

Embedding co-production of nature-based solutions in urban governance: Emerging co-production capacities in three European cities DOI Creative Commons
Katharina Hölscher, Niki Frantzeskaki,

Donnchadh Kindlon

и другие.

Environmental Science & Policy, Год журнала: 2023, Номер 152, С. 103652 - 103652

Опубликована: Дек. 16, 2023

This paper seeks to understand how co-production can become embedded as a collaborative governance practice by which city governments plan, deliver and steward nature-based solutions. To these ends, the analyses policy officers manifest capacities for in three European cities – Genk (Belgium), Glasgow (United Kingdom) Poznań (Poland) while experimenting with develop scale Co-production include conditions activities (1) create space co-production, (2) safeguard inclusive legitimate (3) link processes results contexts. The demonstrate have mobilised created resources, skills, institutional support partnerships implement diverse co-produce While mark starting changes urban governance, engaging embedding causes tensions between dynamic diffuse nature of existing formal settings processes. Lessons strengthening embed solutions planning, delivery stewardship are: tailor-made approach meaningfully engage actors place-based settings, open-ended long-term benefits, new relations roles sustain co-production.

Язык: Английский

Процитировано

22

Strategies for Co-Creation and Co-Governance in Urban Contexts: Building Trust in Local Communities with Limited Social Structures DOI Creative Commons
Sean Bradley, Israa Mahmoud

Urban Science, Год журнала: 2024, Номер 8(1), С. 9 - 9

Опубликована: Янв. 25, 2024

Over the last few years, community empowerment has become a central focus when discussing sustainability of large-scale urban regeneration processes, especially those related to implementation nature-based solutions. In this article, authors describe experience CLEVER Cities project in city London, by looking at dynamics early stages co-creation and implications on co-governance, motivation policy. Particular attention is given importance carefully evaluating context guide where emphasis use specific strategies such as building trust, raising awareness or networking. case, set emerge that are response several factors but strongly influenced backdrop limited social structuring encountered South Thamesmead, London. The methods derived based qualitative looped observation approach over three phases applied living labs area. Finally, structure results, an iterative co-production knowledge used cluster into ten more synthetic recommendations collaborative governance, communication capacity building, well incentives motivation. Further, guidance highlighting priorities inform policy place-based planning actions.

Язык: Английский

Процитировано

7

Participatory Mapping for Enhancing Flood Risk Resilient and Sustainable Urban Drainage: A Collaborative Approach for the Genoa Case Study DOI Open Access
Ilaria Gnecco, Francesca Pirlone, Ilenia Spadaro

и другие.

Sustainability, Год журнала: 2024, Номер 16(5), С. 1936 - 1936

Опубликована: Фев. 27, 2024

Planning for resilient cities requires an evidence-based understanding of flood risk and the involvement stakeholders local actors. The paper addresses research developed within URCA!—Urban Resilience to Climate Change: activate participatory mapping decision support tool enhancing sustainable urban drainage—project. A top-down/bottom-up flexible methodology conception aimed at planning installation drainage systems (SUDS) on territory is then developed. innovative applied tested in case study Sampierdarena district Genoa, northern Italy. This illustrates development a map (Pmap) that can implementation SUDS as mitigation/adaptation strategies, integrating technical assessment containing community visions expectations. Findings concerning connections between proposed locations their frequencies confirm relevance commercial area main traffic lanes along, confirming all zones characterized by intense vehicular pedestrian flow are suitable solution contribute resilience. georeferenced intergenerational Pmap may be integrated into system guidance public administration.

Язык: Английский

Процитировано

7

Flood risk management along German rivers – A review of multi-criteria analysis methods and decision-support systems DOI
Francesca Perosa,

Laura Felicia Seitz,

Aude Zingraff‐Hamed

и другие.

Environmental Science & Policy, Год журнала: 2022, Номер 135, С. 191 - 206

Опубликована: Май 31, 2022

Язык: Английский

Процитировано

28