International Journal of Business Law and Education,
Год журнала:
2024,
Номер
5(2)
Опубликована: Июнь 9, 2024
This
study
investigates
how
perceived
usefulness,
convenience,
and
various
food
choices
impact
customers'
intentions
to
adopt
delivery
services
via
the
GrabFood
application.
The
research
methodology
involved
a
survey
utilizing
questionnaires
for
data
collection.
Regression
analysis
findings
reveal
that
significantly
influence
customer
intentions.
Both
usefulness
convenience
positively
affect
intentions,
while
also
wield
notable
influence.
These
results
contribute
theoretical
comprehension
by
furnishing
empirical
evidence
of
interaction
among
these
factors
thereby
advancing
framework
technology
acceptance
consumer
behavior.
practical
implications
are
outlined
within
this
study.
International Journal of Contemporary Hospitality Management,
Год журнала:
2023,
Номер
36(4), С. 1235 - 1261
Опубликована: Июнь 16, 2023
Purpose
Customers
increasingly
use
food
delivery
applications
(FDAs)
to
place
orders.
Despite
the
popularity
of
FDAs,
limited
research
has
investigated
drivers
continuance
intention
FDAs.
This
study
aims
uncover
FDAs
by
integrating
“technology
theory”
(TCT)
with
perceived
task-technology
fit,
value
and
safety.
Design/methodology/approach
Data
were
collected
from
398
individuals
in
Thailand
evaluated
using
“partial
least
squares”
(PLS)
“fuzzy-set
qualitative
comparative
analysis”
(fsQCA).
Findings
The
PLS
results
supported
significance
all
direct
relationships,
except
effects
ease
on
attitude
usefulness
intention.
Accordingly,
safety
positively
moderated
impact
attitudes.
fsQCA
uncovered
seven
solutions
various
combinations
factors
that
predicted
high
Practical
implications
enables
apps
develop
effective
strategies
for
retaining
users
sustaining
financial
performance.
Originality/value
contributes
literature
investigating
underlying
continuous
a
new
PLS-fsQCA
technique
applying
TCT
technological
context,
enriching
it
adding
three
variables:
International Journal of Environmental Research and Public Health,
Год журнала:
2022,
Номер
19(22), С. 15267 - 15267
Опубликована: Ноя. 18, 2022
The
food
delivery
service
is
the
most
typical
and
visible
example
of
online-to-offline
(O2O)
commerce.
More
consumers
are
using
services
for
various
reasons
during
COVID-19
pandemic,
making
this
business
model
viral
worldwide.
In
post-pandemic
era,
offering
will
become
new
normal
restaurants.
Although
a
growing
number
publications
have
focused
on
consumer
behavior
in
issue,
no
review
paper
has
addressed
current
research
industry
trends.
Thus,
aims
to
literature
published
from
2020
present
(October
2022)
consumers’
use
pandemic.
A
thematic
was
conducted,
with
40
articles
searched
Scopus
Web
Science
being
included.
Quantitative
findings
showed
trends,
analyses
formed
eight
themes
factors
influencing
behavior:
(1)
technical
utilitarian
factors,
(2)
system-related
attributes,
(3)
emotional
hedonic
(4)
individual
characteristics,
(5)
quality,
(6)
risk-related
(7)
social
(8)
food-related
attributes.
also
emphasizes
COVID-19-related
influences
suggests
promising
future
directions.
results
offer
insights
into
practices
starting
points
research.
Environmental Health Engineering and Management,
Год журнала:
2023,
Номер
10(3), С. 249 - 259
Опубликована: Авг. 30, 2023
Background:
The
ongoing
COVID-19
pandemic
affects
several
aspects
of
food
safety
and
delivery
hygiene
for
online
applications
(OFDAs).
Several
previous
studies
conducted
at
various
times
during
the
have
yielded
interesting
results.
This
study
aimed
to
determine
analyze
whether
perceptions
are
short-term
long-term
predictors
behavioral
intention
use
OFDAs.
Methods:
A
quantitative
approach
structural
modeling
were
used
in
this
study.
SmartPLS
is
five
direct
two
mediating
effects
variables
data
sample
consists
OFDA
users
Greater
Jakarta
second
year
pandemic.
Results:
Perceived
has
a
significant
effect
on
these
but
does
not
affect
continue
using
applications.
influence
apps
either
or
purposes.
Experience
with
related
can
be
indicative
their
viability.
perceived
hygiene.
Conclusion:
By
emphasizing
vaccination
boosting
against
COVID-19,
providing
hand
sanitizer,
preserving
cleanliness
integrity
packaging,
findings
put
into
practice
towards
sustainable
usage
Sustainability,
Год журнала:
2023,
Номер
15(2), С. 945 - 945
Опубликована: Янв. 4, 2023
Online-to-offline
(O2O)
commerce
is
a
specific
form
of
omnichannel
retailing,
wherein
consumers
search
and
purchase
online
then
consume
offline.
There
are
many
different
O2O
models,
new
businesses
emerging
during
the
COVID-19
pandemic;
they
can
be
categorized
into
two
types
services:
to-shop
to-home.
However,
few
studies
have
focused
on
consumer
behavior
in
comprehensive
scenario,
no
study
has
attempted
to
compare
differences
between
to-home
consumers.
Therefore,
this
aimed
propose
universal
model
predict
consumers’
continued
intention
use
services
terms
factors
influencing
behavior.
A
cross-sectional
survey
was
conducted,
PLS-SEM
used
for
data
analysis.
The
basic
SEM
results
indicated
that
habit,
performance
expectancy,
confirmation,
offline
facilitating
conditions
main
predictors.
multigroup
analysis
showed
regarding
hedonic
motivation,
price
value,
perceived
risk.
suggests
marketers
designers
various
scenarios
framework
build
their
business
plans
develop
marketing
strategies
or
sub-platforms
KAMBOTI Jurnal Sosial dan Humaniora,
Год журнала:
2025,
Номер
4(2), С. 79 - 87
Опубликована: Янв. 18, 2025
This
research
investigates
how
consumption
values
influence
changes
in
consumer
behavior,
specifically
among
non-working
housewives
Gresik
Regency,
their
utilization
of
food
delivery
applications
(FDAs).
A
qualitative
case
study
methodology
was
adopted,
featuring
in-depth
interviews
with
who
have
used
FDAs
at
least
three
times.
Data
collection
involved
participant
observation,
interviews,
and
document
analysis,
thematic
analysis
employed
for
data
interpretation.
Findings
reveal
that
both
functional
epistemic
significantly
behavior.
Functional
value,
characterized
by
convenience,
time
efficiency,
a
diverse
range
meal
options,
serves
as
primary
motivator
preferring
over
traditional
cooking.
Furthermore,
value
is
important,
users
rely
on
reviews,
ratings,
promotions
to
inform
decisions.
Although
some
participants
expressed
concerns
about
pricing
occasional
order
cancellations,
become
essential
planning
those
seeking
convenience
variety.
sheds
light
the
patterns
provides
practical
recommendations
businesses
sector
improve
satisfaction
loyalty.
PLoS ONE,
Год журнала:
2023,
Номер
18(10), С. e0293004 - e0293004
Опубликована: Окт. 19, 2023
Online
food
delivery
applications
(OFD
apps)
provide
consumers
with
a
wide
range
of
options
to
choose
from.
The
present
study
aimed
assess
the
usage
OFD
apps
and
investigate
factors
that
affect
choices
special
emphasis
on
healthy
hygiene.
A
cross-sectional
among
application
users
in
Jordan
was
conducted
using
an
online
questionnaire
between
March
May
2022.
total
675
eligible
subjects
participated
study.
Consumers’
demographic
characteristics,
data
consumers’
use
apps,
perceptions
availability
attitudes
toward
safety
hygiene
were
collected
analyzed.
About
64%
studied
sample
used
weekly.
Fast
most
popular
option
for
ordering
(87.1%)
lunchtime
preferred
time
order
(67.3%)
respondents.
Respondents’
“healthy
meal”
associated
presence
variety
vegetables
meal.
Food
price,
appearance,
delivery,
macronutrient
content
information,
options,
considering
as
part
meal
determinants
consumer
choice
(p<0.05).
findings
suggest
environment
perceived
be
unhealthy.
Nevertheless,
convenient
nature
popularity
hold
great
potential
promote
eating
consumers.
International Journal of Computing and Digital Systems,
Год журнала:
2024,
Номер
15(1), С. 821 - 835
Опубликована: Фев. 1, 2024
The
increasing
use
of
food
delivery
services,
driven
by
apps
and
websites,
has
significantly
changed
how
is
ordered
delivered
in
highly
urbanized
cities
across
various
countries.These
services
make
it
easy
to
obtain
from
a
variety
sources
such
as
restaurants,
fast-food
chains,
local
cafes,
grocery
stores.However,
they
also
face
issues
late
deliveries,
poor
quality,
problems
with
payment
staff.This
study
aims
review
existing
research
on
websites
identify
new
areas
for
future
that
could
address
these
issues.Utilizing
Google
Scholar
adhering
established
guidelines,
including
the
Preferred
Reporting
Items
Systematic
Reviews
Meta-Analysis
(PRISMA
2020)
Content,
Context,
Process
(CCP)
Framework,
analyzed
174
relevant
studies,
focused
examination
30
them.The
results
identified
five
content-related,
two
context-related,
four
process-related
aspects
service
applications.The
scoping
reviews
this
literature
recommend
studies
features,
functionalities,
designs
applications,
well
efficiency,
effectiveness,
productivity
their
services.The
concludes
suggesting
should
aim
improve
design
functions
making
them
more
efficient
effective.It
recommends
exploring
different
operational
models
which
enhance
urban
environments.
Sustainability,
Год журнала:
2023,
Номер
15(16), С. 12147 - 12147
Опубликована: Авг. 8, 2023
During
the
COVID-19
pandemic,
many
restaurants
implemented
online
food
delivery
(OFD)
platforms
to
serve
customers.
However,
it
remains
unclear
how
restaurant
managers
decide
implement
OFD
and
whether
or
not
implementation
can
improve
performance.
We
view
as
a
form
of
service
innovation.
This
study
investigates
explains
reasons
why
an
platform
during
impact
that
on
performance,
based
innovation
theory.
An
internet
survey
was
conducted
collect
data
from
owners
test
proposed
research
model.
The
results
show
perceived
benefit
increasing
firm’s
reach
is
key
driver
implementation,
has
positive
both
financial
non-financial
A
follow-up
interview
also
obtain
opinions
industry
experts,
who
explained
phenomena.
findings
advance
our
understanding
innovate
by
implementing
services
help
them
better
understand
this
actually
