Responding to Tourists’ Intentions to Revisit Medical Destinations in the Post-COVID-19 Era through the Promotion of Their Clinical Trust and Well-Being
Sustainability,
Год журнала:
2023,
Номер
15(3), С. 2399 - 2399
Опубликована: Янв. 29, 2023
The
cross-border
medical-care
industry
has
recently
grown
exponentially,
and
medical-tourism
development
been
an
integral
part
of
the
marketing
strategies
medical
institutions.
However,
having
a
successful
destination
that
best
attracts
customers
might
be
difficult
to
attain,
particularly
in
context
scarce
relevant
literature.
Participants’
intentions
revisit
is
better
guided
by
interplay
several
factors,
clinical
trust
well-being.
current
study
aimed
assess
impact
well-being
on
patients’
through
online
survey
sample
patients
who
visited
three
institutions
Egypt.
We
investigated
also
possible
mediation
relationship
institutional
variables,
including
infrastructure,
service
quality
provision
bearable
expenses
within
hypothesized
framework.
A
structured
was
distributed
tourists
international
centers
Cairo
city
Red
Sea
resorts.
partial-least-squares
structural-equation-modelling
technique
used
validate
constructs.
Results
showed
participants’
intention
significantly
predicted
affordable
expenses,
tourism
well-being,
but
not
quality.
fully
mediated
between
revisit,
whereas
partially
psychological
intentions.
Decision
makers
sector
benefit
from
enhancing
tourists’
behavioral
via
improving
trust.
Язык: Английский
How to create patients revisit intention? A study on private hospitals in Indonesia
Innovative Marketing,
Год журнала:
2025,
Номер
21(1), С. 75 - 88
Опубликована: Фев. 4, 2025
This
study
investigates
the
factors
influencing
revisit
intentions
of
female
diabetes
patients
at
private
hospitals
in
Indonesia.
The
research
explores
roles
complaint
handling
and
social
media
promotion
building
patient
trust
satisfaction,
their
impact
on
intention
to
return.
Utilizing
a
quantitative
approach
with
survey
131
respondents,
employs
Partial
Least
Squares
Structural
Equation
Modeling
(PLS-SEM)
analyze
relationships
among
factors.
findings
reveal
that
while
service
quality
significantly
affects
it
does
not
directly
influence
intentions.
Effective
enhances
trust,
particularly
for
those
more
complex
cases,
positively
impacts
both
implications
these
suggest
should
focus
improving
operational
efficiency,
complaints
effectively,
implementing
robust
strategies
strengthen
loyalty
retention.
provides
valuable
insights
healthcare
providers
aiming
boost
satisfaction
rates
amidst
competitive
resource-limited
environments.
Язык: Английский
A mean-end chain (MEC) lens of quality of care on customer equity, recommendations and revisit intention
International Journal of Quality and Service Sciences,
Год журнала:
2025,
Номер
unknown
Опубликована: Фев. 20, 2025
Purpose
This
study
aims
to
investigate
how
the
quality
of
care
(QOC)
in
terms
structure
and
process
affects
equity
customers
have
with
them
their
influences
on
intention
revisit
recommend
health-care
providers.
Design/methodology/approach
The
gathers
200
(pilot)
400
(mass)
data
validate
assess
framework
structurally
using
means-end
chain
(MEC)
model
via
AMOS
26.0.
Findings
Customers
substantial
derived
from
QOC
are
more
inclined
In
addition,
who
rely
solely
QOC,
i.e.
disregarding
perceived
worth
brand,
value
relationship
equity,
less
devoted
than
those
recognise
offered
by
Practical
implications
Hospital
management
could
formulate
alternative
hospital
visit
strategies
that
improve
customer
access
system
establishing
a
treatment
charter,
akin
informed
consent,
explains
instrument
procedure
used
for
each
treatment.
It
is
essential
understanding
better
communicating
functionalities
equipment
facilities,
as
well
medical
benefits
would
gain
them.
staff,
such
check-up
assistants,
might
be
trained
convey
understandable
manner.
Originality/value
To
best
authors’
knowledge,
this
likely
first
link
flow
experience
(structure
process),
recommend.
contributes
service
literature
MEC
providing
empirical
evidence
enhancing
perceive
Язык: Английский
Kapadokya Bölgesi’ndeki Fine-Dining Restoranların Tekrar Ziyaret Edilme Niyetlerinin İncelenmesi
Seyahat ve Otel İşletmeciliği Dergisi,
Год журнала:
2024,
Номер
21(1), С. 89 - 115
Опубликована: Март 15, 2024
Bu
araştırmanın
amacı,
Kapadokya
Bölgesi’nde
faaliyet
gösteren
fine-dining
restoran
müşterilerinin
tekrar
ziyaret
etme
niyetleriyle
ilişkili
faktörleri
incelemektir.
Çalışmada
restoranları
eden
müşterilerin
Tripadvisor
üzerindeki
yorumları
nitel
araştırma
yöntemiyle
ele
alınmıştır.
Verilerin
analizi
için
MAXQDA
veri
analiz
programı
kullanılmış
ve
yorumlar
içerik
edilmiştir.
Veri
sonucuna
göre
restoranlarda
müşteriler
en
önemli
dört
ana
tema
yiyecek
içecek,
hizmet,
atmosfer
fiyat
olmuştur.
Çalışma
kapsamında
bu
temalara
ek
olarak
22
adet
alt
elde
Çalışmanın
sonunda,
bulguların
sonuçları
tartışılmış,
çalışmanın
literatüre
katkısı
belirtilerek
geleceğe
yönelik
çalışmalara
restoranlarına
öneriler
sunulmuştur.
Buna
restoranların
özgün
tarifler
oluşturmaları,
hizmet
kalitesinden
ödün
vermemeleri,
müşteriyle
iletişimde
iyi
olmaları,
doğru
bilgi
aktarımı
konusunda
personeli
eğitmeleri
önem
taşımaktadır.
The Ultimate Guide to Medical Tourism Marketing
Advances in hospitality, tourism and the services industry (AHTSI) book series,
Год журнала:
2024,
Номер
unknown, С. 217 - 243
Опубликована: Март 18, 2024
The
popularity
of
medical
tourism
has
matured
substantially
over
the
last
few
decades
due
to
escalating
costs,
advancements
in
technology,
and
reduced
travel
costs.
significance
marketing
thus
become
vital
for
hospitals
lure
domestic
global
patients,
designate
their
brand,
boost
awareness
about
life-saving
treatments
delivered
by
distinctive
across
globe.
Even
though
acquired
growing
interest,
prior
research
been
limited
scope,
particularly
studying
industry's
aspects.
Because
this,
comprehending
target
market
is
vital.
To
address
this
need,
chapter
aims
answer
two
questions:
RQ1,
What
key
themes,
study
characteristics,
contexts,
methodologies
are
investigated
studies?;
RQ2,
future
avenues
exist
scholars
diverse
fields?
This
thoroughly
synthesizes
existing
literature
pinpoints
opportunities.
Язык: Английский
THE INFLUENCE OF PERCEIVED HOSPITAL SERVICE QUALITY ON PATIENTS' HEALTH-RELATED QUALITY OF LIFE AND REVISIT INTENTION
International Journal of Application on Economics and Business,
Год журнала:
2024,
Номер
2(1), С. 2822 - 2831
Опубликована: Фев. 28, 2024
Improved
hospital
service
quality
is
anticipated
to
enhance
the
Health-Related
Quality
of
Life
(HRQL)
for
patients
with
heart
and
internal
medicine
diseases.
This
cross-sectional
study
at
Persahabatan
General
Hospital
(RSUP
Persahabatan)
explores
influence
perceived
on
HRQL
revisit
intentions
among
120
cardiology
outpatient
clinic
patients.
Findings
reveal
no
direct
impact
intention,
but
a
significant
patient
satisfaction
trust.
Patient
acts
as
crucial
mediator
between
perception
emphasizing
need
enhanced
procedural
ease
healthcare
staff
training
RSUP
Persahabatan.
Язык: Английский
PENGARUH SERVICE QUALITY, PATIENT SATISFACTION, TRUST, COMMITMENT TERHADAP REVISIT INTENTION OUTPATIENT BPJS DI RUMAH SAKIT SUMBER WARAS
PREPOTIF Jurnal Kesehatan Masyarakat,
Год журнала:
2024,
Номер
8(3), С. 7754 - 7780
Опубликована: Дек. 30, 2024
Pelayanan
kesehatan
yang
berkualitas
menjadi
kunci
dalam
meningkatkan
kepuasan
dan
loyalitas
pasien,
terutama
di
era
Jaminan
Kesehatan
Nasional
(BPJS)
Indonesia.
Rumah
Sakit
Sumber
Waras
sebagai
rumah
sakit
rujukan
BPJS
menghadapi
tantangan
menjaga
kualitas
layanan
untuk
memenuhi
harapan
termasuk
menangani
berbagai
kendala
seperti
waktu
tunggu
panjang
transparansi
pelayanan.
Fokus
penelitian
ini
adalah
memahami
pengaruh
layanan,
kepuasan,
faktor
lain
terhadap
niat
kunjungan
ulang
pasien
rawat
jalan
BPJS.
Penelitian
dilakukan
RS
dengan
melibatkan
3
poli
utama
yaitu
IPD,
Bedah,
atau
Obgyn
375
responden.
Pengumpulan
data
menyebarkan
kuesioner
berisi
51
pertanyaan
skala
likert
berdasarkan
metode
purposive
sampling
Data
dianalisis
SEM
berbasiskan
PLS.
Hasil
menyatakan
reliability
responsiveness
terbukti
memiliki
positif
signifikan
Waras,
kemudian
berdampak
pada
peningkatan
Trust,
Commitment,
Revisit
Intention.
Trust
Commitment
juga
berperan
mediator
hubungan
antara
ulang.
perlu
pelayanan
memperbaiki
sistem
informasi,
responsivitas,
fasilitas,
serta
memberikan
edukasi
komunikasi
jelas
kepercayaan
pasien.
selanjutnya
disarankan
lebih
banyak
poli,
jenis
menggunakan
pendekatan
kombinasi
kuantitatif
kualitatif
hasil
komprehensif.
THE EFFECT OF PEOPLE, PHYSICAL EVIDENCE, PROCESS AND PRICE FAIRNESS ON PATIENT SATISFACTION AND REVISIT INTENTION AT THE XYZ HOSPITAL POLYCLINIC, MAKASSAR CITY
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi),
Год журнала:
2023,
Номер
10(2), С. 1345 - 1360
Опубликована: Авг. 30, 2023
Abstract
This
study
aims
to
determine
the
factors
of
patient
satisfaction
and
effect
on
revisit
intention.
The
are
people,
physical
evidence,
process
price
fairness.
A
written
questionnaire
is
used
in
collecting
respondent
data.
Total
respondents
obtained
were
277
people.
Convenience
sampling
method
as
a
method.
collected
data
analyzed
using
PLS-SEM
with
SmartPLS
software.
research
results
evidence
fairness
that
have
positive
satisfaction.
However,
for
variable
it
was
found
no
Patient
has
people
factor
most
influential
Abstrak
Penelitian
ini
bertujuan
untuk
mengetahui
faktor
kepuasan
pasien
dan
pengaruhnya
terhadap
niat
berkunjung
kembali.
Faktor
tersebut
adalah
manusia,
bukti
fisik,
proses
keadilan
harga.
Kuesioner
tertulis
digunakan
dalam
mengumpulkan
responden.
responden
yang
diperoleh
orang.
Metode
convenience
sebagai
metode
pengambilan
sampel.
Data
terkumpul
dianalisis
menggunakan
dengan
perangkat
lunak
SmartPLS.
Hasil
penelitian
berpengaruh
positif
pasien.
Namun
variabel
ditemukan
tidak
Kepuasan
merupakan
paling
Язык: Английский
Analisa Pengaruh Service Quality, Price Fairness, Word of Mouth, Norma Subjektif dan Perceived Behavioral Control Terhadap Intensi Berkunjung
Nurullah Armyta,
Sandra Dewi,
Supriyantoro Supriyantoro
и другие.
Jurnal sosial dan sains,
Год журнала:
2023,
Номер
3(11), С. 1161 - 1173
Опубликована: Ноя. 27, 2023
Latar
Belakang:
Keputusan
memilih
Rumah
Sakit
sebagai
tempat
berobat
adalah
hal
yang
mempengaruhi
tingkat
kunjungan
pasien
dimediasi
oleh
banyak
faktor.
Pengambilan
intensi
berkunjung
dapat
diambil
secara
hati-hati
jika
didukung
data
dan
informasi
relevan
mendukung
pertimbangan
terhadap
isu
dihadapi.
Tujuan:
Mengetahui
pengaruh
service
quality,
price
fairness,
word
of
mouth
serta
norma
subjektif
perceived
behavioral
control
untuk
berkunjung.
Metode:
Penelitian
ini
menggunakan
penelitian
kuantitatif
cross
sectional
analisa
regresi
berganda
dengan
uji
hipotesis.
sampel
teknik
purposive
sampling
proses
pengumpulan
kuesioner
skala
likert,
selanjutnya
dianalisis
three
box
method.
Hasil:
Dari
hasil
parsial
koefisien
regresi,
diketahui
bahwa
quality
memiliki
paling
tinggi,
nilai
β
sebesar
+0,327.
Secara
keseluruhan
variabel
diteliti
yaitu
mouth,
signifikan
Kesimpulan:
telah
menggambarkan
bila
rumah
sakit
melakukan
perbaikan
semua
indikator
di
dalam
kualitas
layanan
akan
lebih
baik