Debunking Indian Neo-banks' Customer Effort Score and ESG Values DOI Creative Commons

Baba Gnanakumar P,

Ulaganathan Subramanian,

M.K. Baby

и другие.

ASEAN Journal on Science and Technology for Development, Год журнала: 2024, Номер 41(2)

Опубликована: Янв. 1, 2024

Neo-banks in India are harnessing data analytics to address ESG risks, collaborating with various stakeholders, and striving promote values. Their endeavours not only enhance the customer experience but also contribute a more sustainable ethical financial system, potential reduce carbon footprint as digital banking gains traction India. We examine whether ESG-rated banks can diminish effort improve overall experience, ultimately encouraging greater participation practices. employ text mining analyse 2156 reviews of banks' services, from which we derive Customer Effort Score. find linear relationship between values The suggest that neo-banks have revolutionize industry. However, they need customers' concerns regarding limited range products services offered high interest rates on loans. likely take customer-centric approach their business. Banks firm commitments tend uphold transparent supply chains, improving experiences higher Scores. Consequently, increasingly adopting principles an integral part business models. ratings valuable metric for gauging bank's commitment long-term sustainability. strong maintain thereby reducing risk customers encountering privacy-related issues or questionable

Язык: Английский

Determinants of internet of things (IoT) smart home technology (SHT) adoption behavior of consumers: Empirical evidence from a least developed country (LDC) DOI
Md Imran Hossain,

Md Shahinur Rahman,

Kim Hyung Jun

и другие.

Information Development, Год журнала: 2024, Номер unknown

Опубликована: Май 27, 2024

Though millions of users in developed countries utilize IoT smart home technology, its applicability underdeveloped is limited. This study addresses this gap by unveiling the determinants technology adoption behavior among consumers least country. The has extended unified theory acceptance and use (UTAUT) including perceived hedonism, lifestyle, well-being constructs research framework. Data from 355 were analyzed using structural equation modeling (SEM). findings reveal that performance expectancy, facilitating conditions, lifestyle positively affect behavioral intention. Moreover, intention affects behavior. In post-adoption stage, multifaceted user well-being. However, effort expectancy social influence did not a novel theoretical contribution to extant literature significantly contributes designers, marketers, elderly users, government agencies.

Язык: Английский

Процитировано

1

Role of AI and IoT in Advancing Renewable Energy Use in Agriculture DOI Creative Commons
Mangirdas Morkūnas, Yufei Wang,

Jinzhao Wei

и другие.

Energies, Год журнала: 2024, Номер 17(23), С. 5984 - 5984

Опубликована: Ноя. 28, 2024

This paper discusses how integrating renewable energy, AI, and IoT becomes important in promoting climate-smart agriculture. Due to the changing climate, rise energy costs, ensuring food security, agriculture faces unprecedented challenges; therefore, development toward innovative technologies is emerging for its sustainability efficiency. review synthesizes existing literature systematically identify AI could optimize resource management, increase productivity, reduce greenhouse gas emissions within an agricultural context. Key findings pointed importance of managing resources sustainably, scalability technologies, and, finally, policy interventions ensure technology adoption. The further outlines trends global adoption smart solutions, indicating areas commonality difference emphasizing need focused policies capacity-building initiatives that will help, particularly developing world, benefits such innovations. Eventually, this research covers some gaps understanding IoT, jointly contribute driving towards a greener more resilient sector.

Язык: Английский

Процитировано

1

Performance and sustainability evaluation of rural digitalization and its driving mechanism: evidence from Hunan province of China DOI Creative Commons
Zhipeng Xing, Sidong Zhao, Di Wang

и другие.

Frontiers in Environmental Science, Год журнала: 2023, Номер 11

Опубликована: Дек. 5, 2023

Quantitatively measuring rural digitalization performance and development sustainability, identifying their key influencing factors figuring out driving mechanisms are of great value to policy design for revitalization management. This paper analyzed the sustainable degree, spatial patterns, digitization in Hunan Province, China, based on a combination PSR, TOPSIS, ESDA, GWR GeoDetector, an attempt provide basis planning The sustainability construction were characterized by significant inequality positive autocorrelation, with coefficients variation 0.33 0.24, Moran’s I values 0.29 0.34, respectively. showed non-equilibrium across different dimensions brought forward diversified including single dimensional leadership, dual three-dimensional all-round development. pattern especially PS (pressure + state), was dominant digitalization, compared leadership performance, (rural infra-structure digitalization), IL infrastructure life IG governance digitalization). subject complex mechanism, differing significantly action nature, force, effects interactions. Notably, economic (gross domestic product) is factor, while government intervention capacity (fiscal self-sufficiency rate) important natural environment (relief amplitude) mixed auxiliary factor (both negative). Factor interactions mainly nonlinear enhancement large number super pairs. Therefore, should take into account both localized differentiated management; also emphasize enhanced cooperation adjacent counties synergistic It suggested divide four zonings leading, potential, warning general zone, policies each them according so as develop more reasonable practical projects management policies.

Язык: Английский

Процитировано

3

DIGITIZATION PROCESSES IN SLOVAK HEALTHCARE SECTOR – THE ISSUE OF SLOVAK DOCTORS AND NURSES DOI Open Access
Magdaléna Tupá, Marcel Kordoš,

Veronika Mozolová

и другие.

Journal of Management, Год журнала: 2024, Номер 40(1)

Опубликована: Янв. 1, 2024

One of the main health policy initiatives in European Union countries is transition from a patriarchal medical model to co-managed and integrated approach personalized healthcare. The 2030 Agenda elements implementation for Health Quality Life terms technological advances enables healthcare delivery optimization. impact digital care can be observed on patient side also professionals’ performance side. It has potential contribute reducing, particular, preventable avoidable mortality, which represent large economic losses lost productive years. This study focuses assessment job satisfaction with digitalization among doctors nurses working hospitals. research was conducted through questionnaire survey. respondents were hospitals Slovakia. evaluates digitization work according basic characteristics by means correspondence analysis. goal investigate bureaucratic burden regarding institutions as modern society development prerequisite based smart technologies. primary data collected between April 2022 November 2023 survey Slovak part task APVV 19-0579 project. Forty Slovakia contacted sample consisted 212 752 nurses. normality distribution carried out histogram Gaussian curve when being found not normally distributed. Subsequently, they analysed descriptive statistics Correspondence analysis used relationship administrative respondents, relationships visualized map. analysed, should have positive reducing or simplifying administration within results revealed that, both lack application new technologies that along practice bring up lot benefits. highlight importance transformation healthcare, identifying usage various aspects practice, such speed accuracy diagnosis. Elements implemented into systems modernization effect faster availability daily However, insufficient makes precisely opposite perception. conclusion changed significantly despite several activities still remains significant issue, considered challenge makers.

Язык: Английский

Процитировано

0

Debunking Indian Neo-banks' Customer Effort Score and ESG Values DOI Creative Commons

Baba Gnanakumar P,

Ulaganathan Subramanian,

M.K. Baby

и другие.

ASEAN Journal on Science and Technology for Development, Год журнала: 2024, Номер 41(2)

Опубликована: Янв. 1, 2024

Neo-banks in India are harnessing data analytics to address ESG risks, collaborating with various stakeholders, and striving promote values. Their endeavours not only enhance the customer experience but also contribute a more sustainable ethical financial system, potential reduce carbon footprint as digital banking gains traction India. We examine whether ESG-rated banks can diminish effort improve overall experience, ultimately encouraging greater participation practices. employ text mining analyse 2156 reviews of banks' services, from which we derive Customer Effort Score. find linear relationship between values The suggest that neo-banks have revolutionize industry. However, they need customers' concerns regarding limited range products services offered high interest rates on loans. likely take customer-centric approach their business. Banks firm commitments tend uphold transparent supply chains, improving experiences higher Scores. Consequently, increasingly adopting principles an integral part business models. ratings valuable metric for gauging bank's commitment long-term sustainability. strong maintain thereby reducing risk customers encountering privacy-related issues or questionable

Язык: Английский

Процитировано

0